I purchased a new lock holder for $49. I didn't not have the key with me when I purchased the new holder. A service technician told me to turn the key 1/4 turn and take a small tool and insert into a small slot to remove the lock cylinder. When I got home I put the key in and turned it 1/4 turn there was a slot but nothing worked. I can't remove the lock to put into the new holder.

Update from Oct 20, 2009: yes

This piece of trash design is made with plastic parts that just broke with the metal latch still intact but "nothing" now to hold it in place. I hardly ever even opened this compartment over the years I have owned it (8 years).