This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was pulling out of the gas station on to a busy highway when the steering wheel became very difficult to move and a message came up on my dash saying "warning: Power steering system failure drive with caution. I was able to get the car to a parking lot and power cycle with no effect. After letting the car sit for 15 minutes I restarted it and the power steering was working normally. This is the second time it has failed.
While driving home from work power steering lost power on bridge & could barely turn wheel had the vehicle towed to dealer when I was informed it was also leaking gas fumes
While I was driving, power steering was lost. It was extremely difficult to turn the steering wheel. I could have easily crashed. The dash display showed a message, confirming the problem. My obd scan tool showed the two following dtc codes listed under power steering: C00800-12 and C056D-3B.
Sensors on the back bumper went bad due to moisture getting in, screwed up electrical system which is the brains of the vehicle. Chevy needs to recall this car, tons of owners are having this exact problem. My vehicle is currently in the repair shop and the sensors are not available due to the overwhelming number of customers that are having to purchase them. The repair shop cannot even be given an expectant date that the sensors and wiring heirness will be available. Recall theses cars Chevy, they know this is a manufacture defect, this is a $1500 fix that the customer is left to pay. When they know tons of customers with this vehicle are having the very exact some issues. My vehicle was in motion when I experienced the issues.
The contact owns a 2015 Chevrolet Impala. The contact stated that the power steering was faulty. While driving out of a parking lot, the steering wheel seized and "power steering assist" was displayed on the instrument panel. The vehicle was towed to richard lucas Chevrolet (1077 us-1, avenel, NJ 07001, (732) 634-0100) where it was diagnosed that a new rack and steering gear needed to be installed. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 17,052.
My car is 2015 Impala ltz and I am the first owner. On the morning of Jan 08,2019, at 8:00am, I left my house and drove route 77 North bound to fairlawn. It is still rush hour and many cars were on the road. At the distance about 10 miles away from my house in high way of 77, my steering suddenly became very stiff and it seems it was locked. I was at the fast lane at that moment and my car was about 70 miles/hr. There is a curves ahead of me and it is so hard for me to turn the steering wheel to follow the curves. So I have to turn on the emergency light on, slow down my car and tried to steer the car to the emergency shoulder. It was so dangerous because I can not control the car direction well and slow down the car speed very fast without bumping into other cars. It is in motion condition in highway route 77 losing the control for steering wheel. My car was towed to GM dealer at approx. 10 am on Jan 08. Till now it is afternoon of Jan 09, GM dealer still can not find out the problem and get it fixed. The quality issue may cause very dangerous situation for other drivers as well. I think it is very essential for me to bring out this quality issue for 2015 Impala ltz.
The contact owns a 2015 Chevrolet Impala. While driving 55 mph, the power steering indicator illuminated and the steering seized. The vehicle was taken to boyd Chevrolet Cadillac Buick (1875 spartansburg hwy, hendersonville, nc 28792, 828-693-3461), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 82,000.
The contact owns a 2015 Chevrolet Impala. The contact stated that the power steering "drive with care" warning indicator illuminated and the steering wheel seized. There were recalls for the 2012 and 2014 model vehicles, but not for the 2015 Impala. The dealer was not notified. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 83,000.
While driving a complete loss of power steering making the car extremely difficult / dangerous to steer. The entire electric power steering system needed to be replaced along with the side detection modules. A frightening experience.
The contact owns a 2015 Chevrolet Impala. While driving 35 mph, the power steering failed and the steering wheel seized. The contact stated that the power steering warning indicator illuminated. The vehicle was towed to bowman Chevrolet (6750 dixie hwy, village of clarkston, mi 48346) where they stated that the vehicle was not included in NHTSA campaign number: 14V450000(steering). The dealer also stated that the steering gear assembly needed to be replaced. The manufacturer was contacted. The vehicle was not repaired. The failure mileage was 73,000.
On 11/20/17 my wife was driving our car, taking one of our daughters to school when the car sounded an alarm and message of "power steering failure - drive with caution" appeared on the dash. She was on a city street and moving, but needed all her strength and body weight to turn the wheel. She had the car towed tot he dealer, who advised that their was a total failure of the electronic steering rack and pinion system, making the car unsafe to drive. Further, the parts needed to repair the condition are apparently on national back order, and as of this writing GM/Chevy is not responding to my dealership's request for an eta on the needed parts. I am being told my car will very likely be kept through the new year. I am very concerned as this is a major safety issue for my family. Further, if these parts are on back order, and GM is not responding to the dealer with an eta, that tells me that this is likely a wide spread problem. I do not want my car 'repaired' with a faulty design or part that may fail again, creating a dangerous situation.
I am writing this email in regards T my 2015 Chevrolet Impala. On March 14th 2016 I purchased a used 2015 Chevrolet Impala. When I purchased the Impala it had 12,050 miles. March 17th 2016 only three days after I purchased the car, I got in the car to head to work, when I turned the car on there was an error stating power steering needs service. The steering wheel would not turn and was in a locked position. I called the dealership and at that point they said they had to send a tow truck to pick up the vehicle. Around 11:00am that day a tow truck came to pick up the car and I went with the tow truck to the dealership to pick up a loaner vehicle. A few hours later I received a call from the service department stating my car was repaired and I could pick it up. When I picked up the car I was told there was a communication error with the power steering problem the system was reset and I should have no problems moving forward. Please see attached document dated March 17th 2016. On May 6th 2016, I was backing out of garage/ driveway and as I went to turn (still in reverse position) I suddenly was unable to steer the car. I immediately called the dealership and was sent to a voicemail due to the time being after hours. I then proceed to turn the car on and off several times and the warning went off and I was able to move the car into a safe position on the road. Please see attached document dated May 11 2016. On June 25th 2016 it happened again and this time I was driving. I thank god that my boyfriend and I were on a side street and we were going at a very slow speed. I called the dealership immediately and was told to bring the car in for service.
Started having issues with the cv axles popping when starting and stopping at 18000 miles. Motor mount went bad shortly after and steering started acting really sluggish when trying to turn. Around 25K miles it started getting worse about turning and the gauges would start resetting on there own. After a day of that happening the passenger side dash caught on fire.
Bought a pre-certified Impala, we were told that they had changed the power steering pump from the previous owner and everything was good. I just made my first payment on March 26, 2016 and that same day I went out and got in my car to leave from my daughters house and I pulled out about 100 ft and the steering wheel locked up on me, I could not turn the wheel at all. I turned my car off and called my husband, he came out and it done the same thing to him and then it finally started moving again so he took it to the dealership. They stated that it was ground wire to the power steering, so we said ok it should be fine. Today I went to stop at a stop light on a city street and the wheel pulled to the right and I turned it back to the left and the steering wheel would turn but it kept going to the right. Thank god I got stopped, it finally decided to straighten out and it was pulling to the right so now it is back in the shop and I am afraid to drive the car again. This has been a very stressful experience.
This is the 2nd compliant I am filing and it is the 3rd time this has happened. On March 12, 2016 I was leaving my friends house and got about 2 blocks from their house when my steering wheel locked and a message on the dash board read power steering service caution! and at the bottom dismiss, I almost hit a parked car that was parked on the street. I called GM roadside assistance and after waiting about 15 minutes I started the car back up and the wheel was turning so I took it back and parked it had my friends house instead of on the street and had GM send a tow truck the next morning to have it taken to the local dealer for service. The past 2 times this has happened they could not or would not guarantee me that it wouldn't happen while I was driving it and now it has. Something needs to be done with this issue before someone gets killed.
On August 19, 2015 I started my car put it into reverse and the steering wheel would not turn and it displayed service power steering I turned off the ignition waited a few minutes and tried again but it still would not turn, I called GM roadside assistance and they sent out a tow truck to have them take it to the local Chevy dealer for service when the driver got here he started the car and the wheel turned but he put it on a flat bed and took it to the dealer they said the cause was a defective B.P.M.V. they replaced part # 2410350 electronic brake and traction control module with brake pressure modulator valve and part # 23208065 F (s) module reprogram ed and bleed the system said they road tested it for 40 miles with 6 ignition cycles but the mileage when it went in was at 16036 and when it came out was at 16055 as you can see on the document I am attaching. They returned my car to me on August 28, 2015. But they could not tell me if this could happen while I am driving the car. On December 19, 2015 I went to start my car and it would not start so again I called GM roadside assistance they sent a tow truck and he took the car to the local dealer for service they the cause was a defective battery 4041510 battery replacement 247 w and replaced it with part# 88865245. On December 26, 2015 I was leaving a friends house when I started the car put it in reverse and the steering wheel would not turn and the display read service power steering. Since it was late on Saturday night our friend drove use home I went back today started the car and the steering wheel was turning so I drove it home but since the dealer is closed at this time I will call on Monday morning to have it taken back to be serviced again the mileage at this time is 19691.
At 1884K mi leaving home depot parking lot pwr steering went out with warning on dash (power steering failure drive with caution). Towed to porter Chevrolet in newark de. Where they replaced the electric pwr steering rack. The car was in the shop for a week. Now, at 3838K mi the same situation has occurred after pulling out of my driveway and starting down the street. This 4908 lb. Car is almost impossible to steer when this happens.
The contact owned a 2015 Chevrolet Impala. The contact stated that while driving at unknown speeds and attempting to make a complete stop, the brake pedal was depressed and the vehicle would not stop. The contact also stated that the steering wheel failed to respond causing the contact to crash into a ditch and impacted the driver side of the vehicle. The air bags deployed. A police report was filed. The contact stated that injuries were sustained that required medical attention. The vehicle was towed to an independent mechanic where it was deemed destroyed. The manufacturer was not made aware of the failure. The failure mileage was 8,000.
- Alexandria, VA, USA
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- Redmond, OR, USA