This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Chevrolet Impala. The contact stated her child was unable to unlatch the rear driver's side seat belt. The contact called made the local dealer big M Chevrolet located at 704 N dixie blvd, radcliff, ky 40160, (270) 505-4830 aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of failure. The failure mileage was approximately 84,000.
The passenger, rear seatbelt locked and will not release. Dealership stated the seatbelt failed but did not know why, but it needed to be replaced. We were placing grandson into safety seat and went to pull the seatbelt (over shoulder) and it would not release. Driver side rear works properly as well as the lap belt in center. The car has approx. 70600 miles. The rear seats are rarely used. Cost of repair, (without dismantling it) is $385. This failure caused no injuries, however if it fails locking up is it possible to fail completely and not serve it's safety component requirement.
After getting gas I sat in the driver seat, I attempted to put the seatbelt but noticed the lap belt using missing. The shoulder belt still worked. I looked at the end bracket which appears to be broken. A jagged bolt appears to have broken. The pillar retractor, tongue and buckle appear intact. I do have pictures but have to figure out how to transfer from cellphone to computer
- Chicago, IL, USA
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- Middletown, VA, USA