I purchased my vehicle 2014 Chevrolet Impala from Chevrolet Classic, Sugarland, TX on February 2, 2015. I made it perfectly clear that I need navigation because I have three kids that are in college that play basketball. I need it to get to different locations. On my way home from the dealership, which is three hours away, I notice that it didn't have the correct arrival time. I thought "well, maybe it's just a different navigation system." But when I went to Huntsville, TX; a well know route since two of my kids go to Sam Houston State, I notice that it was routing me to a different location and again it gave the wrong arrival time. It should only take 2 1/2 hours from Harker Heights, TX... to Huntsville, where the navigation system arrival time gave me 3 1/2 hours arrival time.

I took my car to All American Chevrolet on April 2, 2015. I was called to pick it up on April 8, 2015, they stated they did several system updates according to what they received from GM and the car was ready. Once I arrived I notice that it was having the same problem. It was 4:15 pm, Jennifer at All American sat in the car with me and I explain to her what is going on again. She stated she would get with the tech and call me back. I called her this morning April 10, 2015, at 8:59, she stated that the tech said they checked with GM again and they told them that I need a map update done. If I had bought the car from them that they would do it for me. But, since I didn't I have to call Classic Chevrolet and get them to send me the disk.

I called Classic and spoke to a Sanchez in the service department. I requested to talk to the manager. He said he was in a meeting and asked me what the problem was, I told him and he said he will let the manager know and call me back. He called me back and told me that the manager told him to tell me that my car don't have a disk and to give the ALL American this PI #1126F and Document ID# 4055011. In the meantime I called what I taught was Chevrolet customer number but instead it was Infotainment and talked to a Vanessa who told me that the map update is a maintenance item and I have to pay for it. I explained to her what was going on with the two dealerships and she just stated that because it's a maintenance item and not a system problem there was nothing for them to do and I have to pay for the map update. I told her that I purchased the car with 281 miles, it only has 6000 miles, it has a full warranty. She told me there was nothing she can do and she gave me a Service Request Number: 71-1461944824..I asked her for customer service number.

I called Chevrolet Customer Assistant number and spoke with a Maria. I told her that I wanted to file a complaint and she said NO PROBLEM. I began to tell her want happen. She asked for the service request number. Once I gave her that she stated she will have to transfer me back to infotainment. I began to tell her that's who I want to make the complaint against because she did not help me. I asked her WHY IS ONE DEALERSHIP SAYING THEY WOULD UPDATE THE MAP IF I BOUGHT IT FROM THEM >>>AND THE OTHER ONE IS SAYING I DON'T HAVE A DISK IN MY CAR TO DO AN UPDATE???? I NEEDED Help. She began to tell me the same thing that Vanessa stated....I just need to purchase the map update. I asked to speak to a manger. She stated that the manage will tell me the same thing. I asked her to please put the manager on the phone. She told me to hold and then transferred to INFOTAINMENT.

I began to talk to a TOHI ....she appeared to be able to assist me, she asked for the dealership phone number and put me on hold. I was on the phone with her for some time only for her to come back to the phone to tell me that there is a Bulletin Report out there on the Impala's navigation system. But nothing pertaining to my problem. She has seen several complaints about the arrival time on these vehicles but GM stated that it's a normal function and once the driver starts its destination that the system will pick up on the correct arrival time. I told her that I've been in several cars that have navigation and once you enter the information in the system it gives you the correct arrival time. NOT what she is saying. So I asked her what is GM doing to correct the problem. She never answered, she just stated that I have to purchase the map update. I asked her for the GM direct number. She gave me 313-556-5000.

I called and talked to a Robin who transferred me to Miles, he apologized for all the issues I've been having this morning, he will submit a complaint....case number 71-1462024827. He advised if I purchase the map update and it don't fix the problem that he will try to get me a refund. Which I will still be left with this problem. He gave me his full name Mr. Miles Robinson, 855-880-1400 x-11569. I asked for the CEO address for write a formal complaint. He gave me GM Company, CEO Mary Barra, PO Box 33170, Detroit, MI 48232-5170. I called the owner of Chevrolet Classic and left a message on his answering machine. Then I tried to call my sales person William at Classic only to find out he is no longer there. So I asked for the Sales manager, I talked to Emmett the Sales Manager...he stated that the car is still under not only manufacturer warranty but it is Certified, it sounds like All American is dropping the ball. That if I was there they would repair it without a problem. He stated that All American is supposed to go by the Chevrolet warranty laws just like if I was there. He stated that he will have the Service Manager call me back. I've been on the phone all morning and I haven't heard anything yet. It's now 11:47am.

Please help. I just want my navigational system to work correctly and not have to pay for something that should be under warranty and working correctly.

I know how GM is about customer service. I have to say I have had the worst experience so far.

Thank you.