The contact owns a 2006 Chevrolet Impala. The contact stated that the key failed to remain in the ignition. Once the vehicle was started, the transmission failed to switch gears. The vehicle was towed to an independent mechanic who stated that the ignition failed. The vehicle was not repaired. The vehicle was included in NHTSA campaign number: 14V355000 (electrical system). The manufacturer was not notified. The approximate failure mileage was 90,000.

- Benton Harbor, MI, USA

The GM "fix" for the ignition issue is to replace keys so that nothing can be attached to the key, including not even the fob, the "fix" is not to replace the faulty part to the ignition. I've had my car since 2006 and driven it all this time with a lot of other keys and the fob attached. During that time I have had no trouble with the ignition. I think there may be an engineering oversight: It stands to reason that having used the key with the weight attached for 8 years probably would have worn the internal connections based on the weight of the inserted key. It also seems reasonable, that now having a key that is light weight being inserted into the same chamber as the heavily weighted key, will mean that the new key won't fit or make the proper connection in the ignition because the new key will not be as heavy, and therefore the "fix" is really creating a new problem. Why wouldn't the whole ignition apparatus having to do with the key be replaced as well as keys"???? I think this is a big oversight, and a big problem. Especially since all the testimony I heard or read about this issue from GM is that they would replace the "mis-sized part" --- I was surprised to learn from my dealer that it is the keys that are being replaced, and will not be able to have the fobs attached. This is surely deception, and if the "fix" has not been tested on every car, how can we trust that the new keys will work with the by now worn internal and incorrect part" this is a big problem. I've written to my senator about this...and will follow up with the representative. In the meantime, I go Thursday to get the new keys...thereafter the old keys won't work with my car. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Princeton, NJ, USA