This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns 2005 Chevrolet Impala ls. The contact was driving 30 mph when there was an abnormal explosion heard throughout the vehicle. The vehicle was taken to the dealer where the contact was informed that the steering column would need to be replaced. The steering knuckle was replaced at the contact's expense. The manufacturer was contacted but would not offer any assistance. The failure mileage was 37,517.
The contact owns a 2005 Chevrolet Impala. The following day after the vehicle was purchased, the speedometer stopped working. A cluster was repaired and a new steering column was installed at the cost of $465. After the cluster was replaced, the speedometer began to work. While driving between 55-70 mph, the vehicle began making a whining sound. The whining sound could also be heard while driving at speeds between 35-45 mph. On four occasions, the vehicle would not defrost and heat up at temperatures between 45-59 degrees. The dealer stated that nothing could be done. On three different occasions, the vehicle stalled. While parked at a gas station and twice when attempting to start the vehicle, it eventually restarted. The dealer initially stated that the failure could be due to the ignition or the starter. The contact found a nail in a tire and went to a tire shop. She was informed that all four of the tires had cracks on the edge of the tread and were dry rotted. The current mileage was 65,480 and failure mileage was 64,480.
There was a loud clunking noise whenever I made a hard turn in my car - both left and right, as well as a feeling that the steering column was loose. Also, the right front tire would move by touch. I took it to the dealership and was told that the steering column would need to be replaced and I would have to have new tie rods because they were loose. I was also told by the dealer that this was a common problem with the Impala. Why has a recall not be instituted if the dealer is repairing more than one instance of this problem per week?
- Louisville, KY, USA
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- Johnstown, PA, USA