This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Chevrolet Impala. 3,000 miles after she purchased the vehicle she had brake failure. On April 8, 2003, dealer replaced rear rotors, Nov. 19, 2003 freed up sliders, March 26, 2004 full rotor assembly replaced in Florida, June 7, 2005 complete brake change. Aug. 16, 2005 resurfaced brakes and rotors, Jan. 16, 2006 refaced rear rotors, June 30, 2006 replaced rear rotors and refaced front rotors, Jan. 10, 2007 resurface work needed to be done but did not perform repairs, May 23, 2007 replaced all 4 rotors. The contact paid for the repairs, May 22, 2008, replaced rear pads and serviced calipers. The dealer will not make any additional repairs and feel as though they have done all they can to remedy to failure. The failure mileage was 3259 and the current mileage was 50295. Updated 7/3/08 the passenger seat heater and rear window defogger were inoperative. There was a noise coming from the steering. The dealer lubed the intermediate shaft. The rear stabilizer shaft and link was replaced. Updated 07/15/08.
2003 Chevrolet Impala. Contact states that the defogger failed. A mechanic determined that the breaker for the defogger did not exist as shown in the owners manual and diagram on the breaker cover.
While stooped at a red light the rear window defrost coil popped, shattering the rear window. The wires from the defrost coil have completely separated from the window. The dealer stated they can't cover the window. The defroster was not on.
- Houston, TX, USA
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- Rochester, NY, USA