The contact owns a 2003 Chevrolet Impala. The contact stated that the vehicle would not start on numerous occasions after an ignition switch recall repair was performed. The vehicle was not repaired. The NHTSA campaign number was unknown. The manufacturer was not made aware of the issue. The failure mileage was 120,000. Updated 05/03/16 updated 06/05/18

- Lakeworth, FL, USA

The contact owns a 2003 Chevrolet Impala. The contact stated that while driving 70 mph, the vehicle stalled without warning. The vehicle failed to restart and the failure recurred on several occasions. The vehicle was taken to an independent mechanic. The technician replaced the ignition switch on two different occasions and replaced the battery. The manufacturer was not notified of the failure. The approximate failure mileage was 133,000.

- Columbus, OH, USA

Car would not start had to be towed and ignition switch replaced.

- Beverly, MA, USA

The contact owns a 2003 Chevrolet Impala. The contact stated that the vehicle failed to start. The vehicle was taken to the dealer. The technician replaced the key cylinder however, the failure was not corrected. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 98,000 and the current mileage was 159,396.

- Chester , NY, USA

The contact owns a 2003 Chevrolet Impala. While driving over a bump and shifting gears, the contact was able to remove the key from the ignition. The speed was unknown. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 90,000.

- Kaneohu, HI, USA

Ignition switch will not turn. I've had it replaced and the computer will not recognize the new key.

- Middletown, DE, USA

The contact owns a 2003 Chevrolet Impala. The engine failed to start. The contact waited ten to fifteen minutes and the engine started as normal. In addition, the anti-theft security warning light indicator illuminated on the instrument panel. The warning indicator remained illuminated until the engine was turned off. The failure occurred intermittent. The vehicle was taken to an authorized dealer for inspection. The technician stated the failure was contributed to the ignition switch or possibly an electronic chip. The vehicle has not been repaired for the malfunctions at this time. The failure mileage was 74,000.

- Autryville, NC, USA

I have a 2003 Chevy Impala and at 132,000 my ignition switch lock. I got the switch changed then had to take it to the dealership to get it reprogrammed I am filing this complaint due to I looked online and what did I see the same problem. We as owners of this car need it recalled. My cost as of 3/7/09 to 3/11/09 is $400 and counting.

- Silver Spring, MD, USA

Went to work early one morning, when I got off work got in car, put key in ignition and ignition would not turn. Had not had any previous problems with ignition at all. I tried other spare keys and they also would not turn ignition. A mechanic say that it is the ignition cylinder is froze.

- Lawrenceville, GA, USA

In January 2004 we purchased a pre-owned 2003 Chevrolet Impala from larry puckett Chevrolet's program car fleet, [xxx]. the warranty on the vehicle was up to 36,000 miles. Until the past 2 weeks we have been more than pleased with the performance of the vehicle. On June 17, 2005 my wife, her mother and our two children, (4 yrs. And 10 months old), were traveling on interstate 85 South coming to montgomery from atlanta when the vehicle shuts down and loses all power. My wife lost all power steering and power brakes, at 70 mph she had to wrestle the wheel and stand on the brakes to direct the vehicle to the shoulder of the road. At that point, the vehicle cranks up fine and she completes the trip. Following the total power shutdown the vehicle was taken to larry puckett Chevrolet for repair. Mr. Donald barber was the associate who was our service consultant. He explained to my wife following replacement of the ignition switch that he had seen this situation before. That, was of great concern with me. Has this problem caused injury or death to another consumer? I am writing a letter to robert lange, executive director of vehicle safety for General Motors, and I will be copying the NHTSA with the letter. Thank you for any assisstance. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Ramer, AL, USA