This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Chevrolet Impala. While driving approximately 70 mph, the air bag warning indicator illuminated on the instrument panel. The warning indicator dimmed once the vehicle speed was reduced. The warning indicator remained illuminated after the engine was turned off for a short period of time. The dealer was unable to determine the cause of the failure. The vehicle was taken to an independent mechanic on three separate occasions for the same failure, but there were no resolutions. The failure mileage was 180,122 and current mileage was 180,652.
Dash indicator for airbag stays on. Dealer says computer module controlling airbag deployment defective and will not respond to diagnostics. Dealer says that control unit must be replaced at a cost of $557 parts and labor. GM will only pay for part, leaving consumer with responsibility for $225.
- Austin, TX, USA
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- Soddy-Daisy, TN, USA