This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2002 Chevy Impala. Bought new. The speedometer and the fuel gage started to act erratically two years ago. The speedometer failed completely last year. It shows infinite speed for example while idling. No way to know how fast the car is going. Thousands of people reporting the same problem on various internet blogs. The problem exists on all Impala models, starting with 2001 and until present. Some other GM cars have a similar problem. GM does not care. Dealers charge up to $900 to replace an instrument cluster, and sometimes a speed sensors. Many times they are guessing the problem and overcharge customers for trail and error diagnostic. The issue is a safety issue. People are getting speeding tickets for no fault of their own. Car can overturn on sharp turns. The driver has only his gut feeling to guess how fast he is going. He can be to slow on a highway and pose risk to other drivers. GM is not concerned and won't fix this problem, unless a recall is forced on it. Please safeguard the lives of drivers and force GM to do what is fair and just. They sold a defective product and should fix the problem immediately. Thank you
2002 Chevrolet Impala. The tire pressure light and engine light had to be reset. The consumer stated the check engine light only stayed off for 12 miles the last time it was reset by the dealership. The entire braking system had to be replaced only 2 years after purchasing the vehicle. The rotors cracked on all four wheels. The blinkers would only work if the air conditioner was off and the radio would only work if the blinkers were off and when going up hills. The vehicle would only accelerate to a speed of 10-15 mph.
2002 Impala. Have a build up of water in both front headlights, this problem is on going for at least two years..very hard to see at night. High beams will not turn on with multi shifter and cruise control shuts off after a few minutes of use. Dealer states this is all normal. This last problems with cruise control is a new problem.
Car is having multiple strange electrical problems. Turn signals work intermittently - will often not work at all. Sometimes have to turn on emergency flashers to get turn signals to work. On the instrument panel, the fuel gauge is not working properly - does not show the correct fuel level. Will sometimes show full when the tank is empty, will sometimes show empty when the tank is full. Most often shows half full, regardless of actual fuel level. GM certified mechanic verified that fuel pump and sending unit are not faulty. This problem has been going on for approximately 2 years. BCM was replaced, no change in problems. Possible issue with instrument panel cluster (ipc). Because of turn signal problems, I have had several "near misses" in accidents because I was unable to properly signal for a turn. Fuel gauge problem has caused me to be stranded when I ran out of fuel unexpectedly because I didn't know how much fuel I actually had.
- the contact stated that while driving the 2002 Chevrolet with Impala 48000 failure mileage at 60 mph the entire dashboard lights failed without warning. The vehicle was taken to a dealer, who did a diagnostic test and confirmed that the body control module failed and needed to be replaced. The vehicle has not been repaired. The current mileage was 55000.
A D V E R T I S E M E N T S
- Canton, MI, USA