This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My daughter was driving the car and it stalled, so she pulled over to try and restart it but it wouldn't start. We had it towed to a shop and they thought it was the crank shaft censor. We drove for 3 days and the security light came on again and the car wouldn't start. So we had to have it towed home. I've read several complaints about this same problem with this make and model. I find it hard to believe that GM haven't had a recall on this part. This is very frustrating and something needs to be done about it. This part has to be defected.
My vehicle has a faulty electrical start up system and fuel pump system the battery on this vehicle was replaced and the starter was replaced as well and the vehicle still is experiencing the same problems. I took the vehicle to be serviced at a mechanic shop and the vehicle worked perfectly fine for the mechanic at the time and they were unable to make any repairs because the vehicle didn't perform the issue in front of the mechanic. The issue has been going on since June of 2014 and it randomly wont start at all and then its starts hours and hours later. I have spent hundreds of dollars replacing parts on this car that deal with starting issues and still this car is experiencing the same difficulties. I have been stranded numerous places with this vehicle refusing to start. I am aware that this vehicle has a recall out for key ignition electrical switch and fuel pump pressure all of which fit the problems my vehicle is experiencing the recall that is available to my vehicle doesn't include either one of these and I personally feel it should include these because multiple mechanics who have inspected the car have confirmed these are the issues this car is experiencing I don't have hundreds of dollars to keep installing and making repairs on this car only to have it keep breaking down I am in need of assistance to figure out if I can get this vehicle under the other recalls as well please and thank you.
2002 Chevrolet Impala. Consumer writes in regards to recall notice issues. The consumer stated because GM did not address the issue in a timely manner, the work on his vehicle had to be performed prior to the recall announcement. Recall # 14V40000
The contact owns a 2002 Chevrolet Impala. While driving 35 mph, the key dislodged from the ignition without cause and the vehicle continued to operate. The failure recurred three times. The vehicle was taken to an independent mechanic, but there was no known diagnosis. The contact received a notice for NHTSA campaign number: 14V400000 (electrical system) and the keys were replaced. The contact stated that the replacement keys were difficult to operate. The vehicle was returned to the dealer, but the contact was not able to provide the details of the diagnosis. The manufacturer was notified of the failure. The approximate failure mileage was 20,000. The VIN was not available.
The car ignition suddenly shut off and the power steering and brakes failed on a steep grade. (the ignition recall had previously been performed on the vehicle, and the key fob had been reworked so it shouldn't have been a ignition issue). The transmission was shifted into neutral and the car restarted (while still coasting down the hill) to regain control, this was repeated numerous times until a safe place to pull off was reached. This grade was extremely steep, the road had switchbacks, cliffs, and no guardrail, it was a miracle no one was injured or killed. This same vehicle had just had a duplicate problem and was repaired at the dealership in July, less that 1000 miles prior to this current event. The dealer in July replaced the mas sensor and the battery as they said the mas was corroded and needed to be replaced. This current event was caused by the map sensor and the main computer according to the dealer.
- Kihei, HI, USA
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The contact owns a 2002 Chevrolet Impala. While driving 45 mph, the vehicle stalled without warning. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 184,471.
The contact owns a 2002 Chevrolet Impala. The contact stated that while driving at a low speed, the vehicle stalled. The contact was able to restart the vehicle by unplugging the computer system and removing and re inserting the key into the ignition. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The manufacturer was notified of the failure. The VIN was included in NHTSA campaign number: 14V4000 (electrical system). The failure mileage was 90,000.
The contact owns a 2002 Chevrolet Impala. The contact stated that the VIN was included in NHTSA campaign number: 14V400000 (electrical system) and was repaired. While driving approximately 55 mph, the vehicle stalled without warning and was rear ended by the vehicle in the rear. The contact stated that the instrument cluster on the dash panel also failed after the recall repair, which prevented him from seeing if any warning indicators were illuminated. The contact sustained minor injuries, but did not seek medical attention. A police report was not filed. The vehicle restarted after several attempts. The vehicle was not taken to the dealer or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000. Updated 02/24/15 updated 9/12/2017
2002 Chevrolet Impala. Problems with ignition turning on and off. According to the invoice, the security light illuminated at times. The technician found no communication with the BCM. The BCM was replaced.
My mass airflow sensor and alternator is causing my engine to shut off on me on streets and interstates. A accident has not happened yet but im trying to diffuse this situation by getting it fixed. My name is [xxx]. I just bought the car 12/7/14 with 88,624 miles on it. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The security passlock system is defective.the security light comes on intermittently after the car is started. The car was taken to the dealer for repair in July 2014, the dealer indicated a low battery was the issue, replaced the battery with a new battery(the battery replaced was a year or so old).this did not fix the problem. The security light still comes on and stalls the vehicle. If the light displays and the car ignition is turned off it will not restart for 1/2 hour.
The contact owns a 2002 Chevrolet Impala. The contact stated that after starting the vehicle, the key released from the ignition switch without warning. The contact mentioned that the failure occurred after the vehicle was serviced under NHTSA campaign number: 14V400000 (electrical system). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
2002 Chevrolet Impala. Vehicle is having problems with a faulty ignition switch that has a tendency to shut off the engine in the event of having an accident or even hitting a bump in the road. The consumer stated his daughter was driving when she hit a bump in the road and the vehicle stalled. The consumer stated GM's fix was not adequate. The consumer was forced to pay $300 to replace the ignition.
The contact owns a 2002 Chevrolet Impala. The contact stated that the key failed to turn and prevented the vehicle from starting. The contact mentioned that the vehicle was repaired under NHTSA campaign number: 14V400000 (electrical system). In addition, while driving various speeds, the vehicle would stall. The dealer and manufacturer were made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 100,000. Updated 1/7/15 the consumer stated the vehicle would not start when the key was in the ignition. Updated 03/03/15
The contact owns a 2002 Chevrolet Impala. The contact received a notification for NHTSA campaign number: 14V400000 (electrical system). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacture was made aware of the issue. The contact had not experienced a failure.
The GM ignition switch recall repair was performed today, and the key still switches itself off of the "on" position by itself. Also the key can be pulled out of the switch very easily with the engine running. The only thing repaired was the plastic top, which was changed, so that it has to be on its own key ring.
A D V E R T I S E M E N T S
- Greensboro, NC, USA