This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1. there were really no events that led up to the failure. 2. the ABS system started engaging at inappropriate times (when traction control was not warranted--completely dry). This started out sporadically but has since become daily. At first, just the ABS engaged and the "traction active" light illuminated. Now, it will cause the traction control system to disarm itself and the "service traction system" light will illuminate. 3. the front hub assembly was replaced 4 times with 4 different parts.
Steering tie rods failing at an alarming rate. $1300 spent on replacing tie rods and other steering parts that could be a safety issue if the wheel or loss of steering occurs.
Consumer has a 2001 Chevy Impala with engine and suspension problems. The consumer stated several of the engine and suspension components failed due to oil damage. The consumer is seeking reimbursement.
I took my 2001 Impala to the GM dealer at 23K miles for a noise in the steering column, at that time they said they had to replace an intermediate steering shaft plus other issues non related. At 73K they removed the shaft and lubed it and replaced left outer tie rod for $510+. at 98K my front wheel hubs were replaced and they replaced the intermediate steering shaft again and charged me $125 for the shaft and another $975+ for the rest. When I took the car back two weeks later for yet another steering problem they said it was my rack and pinion this time and charged me $1083. That was today, tonight on my way home with my wife, the car did the same thing while turning right on an exit ramp. I called 1-800-GM and they said they could not do anything for me except offer me a GM loyalty cert good for some $ off a purchase of a new GM product. I have been faithful returning to the GM dealer each time with steering problems (and other issues not related) expecting a fix and over the almost 5 years and almost 100K miles and many dollars spent I have lost my faith in GM.
Air bag light and check engine light on. Knocking sound when turning either way in front end and odd tapping sound in rear of vehicle when 1st operating car. Resulting in no airbags operational & possibility of them deploying in error causing possible injury. No cruise control, PCM problem.
- Bloomfield, NY, USA
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While driving the vehicle stalled while driving 70 mph, the passenger side headlamp blew, the roof molding was lifting on both sides, the drivers side window leaks air and the window hits hard in the top of the door jam, when going over bumps the vehicle shakes and there is a clunking noise under the vehicle, the dealer replaced the steering shaft and the tie rod ends yet the problem still exist. Nlm
Consumer stated that while driving at any speed and without warning the back end would lean to the left causing a distraction to the consumer. Dealer notified
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- Texas, TX, USA