This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have seen a lot of people say that their rack and pinion has broken and they have fix it and it has broken again. The rack and pinion on my car has broken. I dont feel very comfortable with driving this car at all. They told me that the tire is about to fall off. Can you please get this fix. The car has been driving very well on the streets and highway. It has started to shake while I was on the highway. I made it home safe to be told that my rack and pinion had broke. I fear for my life if something would have happen as I was driving on the highway.
My 2000 Chevy Impala has rear end noises when driving over slight road bumps. My mechanic inspected car rear end and found both rear strut towers badly rusted, especially in trunk, with not much support for strut mounts. I was told the rear end will eventually collapse and car will not be drivable. Currently, there is very little room before strut mounts will touch both rear tires due to rusted strut towers, a definite safety concern. What I read elsewhere is that on the first 2000 new year w-body design, there is overlapping sheet metal at the top of the towers, that GM did not seal. So it's a huge moisture trap, causing rust to occur. Later years GM put in plastic shields in the wheel wells. And whether they put a sealer in where the metal panels overlap wasn't mentioned. This 15 year old car has very little overall body rust, below average miles, mechanically runs great and has many more miles to go. It is unfortunate this GM obvious design flaw now has to cost me to repair if I want to continue driving my car. Verbal estimates quoted are actually more than kelly blue book value of the car. I have been a loyal Chevy owner starting with my first 1963 Chevy biscayne. This is my first major complaint about GM because this is not due to my abuse or negligence. However, due to the lack of foresight to this design flaw, GM should take responsibility for this serious safety issue.
I have a 2000 Impala that has the rear strut towers beginning to rust out badly. There has been no incident yet as I caught this on one of my vehicles inspections. If this were to rust completely out the rear tires could come off of the car while in motion. I have tried to contact General Motors, but got no response. This defect renders to car pretty much useless. Thanks for you time.
The contact owns a 2000 Chevrolet Impala. The contact stated that the front end of her vehicle vibrates severely. The tie rod ends, rack, transmission mounts, tires, intermediate shaft, and both axles have been replaced, but the vibration still persists. On March 6, 2009, the contact took the vehicle to a certified mechanic and paid $600 to have the vehicle repaired. The dealer was unable to determine the cause of the failure. The manufacturer informed her to take the vehicle to another dealer for diagnostic testing, which would cost $88. The failure mileage was 125,000.
Ever since I bought my car I have had problems with my whole power steering and suspension system. I have spent over $2000 dollars over the past two years fixing parts that relate to anything from the wheel bearing, rack & pinion, ball joints and now looks like my power steering is ready to go out. Basically everything major on the front has failed. My warranty wouldn't cover because they said it's normal wear and tear. I feel it's a defect because it seems like the same things keep failing over and over. I really depend on my car to get to work and feel this is a matter that needs to be looked at a little more closer and taken seriously because from what I see, a lot of 2000 Chevy Impala owners have complained about the same thing. This leads me to believe that this is a problem that the dealers or the manufacturer should take care of and look a possible reimbursement for many customers that have had the same problems, thanks.
- Chicago, IL, USA
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The consumer stated while stopping at a red light a strange odor entered the vehicle followed by a loss of power steering. He managed to drive the vehicle to the dealer, where the dealer determined that vehicle was leaking power steering fluid. The dealer replaced the power steering fluid hose at the consumer expense. The consumer was told the serpentine needed to be replaced. There was damage to the suspension. Updated 01/11/06.
Clunking noise in front end, feels loose. Dealer checked and verified that snapping feeling in the steering wheel, remove intermediate shaft from inspection for proper lube, will require shaft lube, not currently available, there is a soft audible clunk in front end not felt through the steering wheel during parking lot test drive, inspect front suspension craddle, old style welds, ordered front craddle, ordered grease kit, waiting for information regarding cradle replacement.
Front of vehicle was rattling when making turns at slow speed. Dealer replaced engine cradle. In August of 2001 rattling returned. Dealer replaced steering upper shaft.
On May 15, 01 took vehicle to a local Chevrolet dealer in reference to the humming noise coming from my wheels. They found right front strut was bottoming out and collapsing with hitting bump and left front hub bearing was roaring. Both of these where replaced at no cost as vehicle was still under waranty. I asked about the rear wheels and was told they where fine. On this date November 05,01 only 6 months later I had to take my car back to the same dealer in my area for the same thing that should have been fixed in the first place. This time they found right rear bearing and hub was bad. This was replaced at a cost of $544.60. Due to the fact that I have an extended warranty on this vehicle I only had to pay the deductible. I should not have to have paid anything had this been fixed in the first place. I also have to purchase a new tire as this problem caused my tire to be cupped in the inside and therefore I still have the humming noise even though problem was supposedly fixed. I have two more wheels to go, any suggestions?
Vehicle experiencing noise in steering wheel. Dealer replaced rack and pinion, /cam and toe, and front suspension. But problem still occurring. Dealer notified. Feel free to provide any further details on this matter.
Complete stall on highway at 50mph. Almost rear ended by truck. Car rolls back when at stop. Steering wheel vibration while stopped. Gas sloshes while in tank.
Complete stall on highway at 50mph. Almost rear ended by truck. Car rolls back when at stop. Steering wheel vibration while stopped. Gas sloshes while in tank.
A D V E R T I S E M E N T S
- Rex, GA, USA