This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns 2000 Chevy Impala ls. While driving 35 mph her steering wheel locked. The contact had to pull the steering wheel really hard and in order to gain control of it. The vehicle was taken to an independent dealer. The dealer then inspected the vehicle and stated that the vehicle needed a power steering pump and that there was an internal leak in the power steering hose. The contact had to rent a vehicle for four days while the dealer fixed the problem. The contact stated that there wasn't any noise when the failure occurred. The contact did report this to the manufacturer. The failure mileage was 67,255 and the current mileage is 67,355. Updated 03/30/10.
The consumer stated while stopping at a red light a strange odor entered the vehicle followed by a loss of power steering. He managed to drive the vehicle to the dealer, where the dealer determined that vehicle was leaking power steering fluid. The dealer replaced the power steering fluid hose at the consumer expense. The consumer was told the serpentine needed to be replaced. There was damage to the suspension. Updated 01/11/06.
- Littleton, CO, USA
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- Dumont, NJ, USA