14632 - SPECIAL COVERAGE (Q&A). ON DECEMBER 11, 2014, GENERAL MOTORS RELEASED SPECIAL COVERAGE ADJUSTMENT 14632. THE TOTAL NUMBER OF U.S. VEHICLES INVOLVED IS APPROXIMATELY 1.9 MILLION. IN ORDER TO ASSIST DEALERS WITH RESPONDING TO CUSTOMER INQUIRIES ABOUT THIS FIELD ACTION, ATTACHED IS A BRIEF Q&A DOCUMENT. PLEASE MAKE SURE THAT ALL EMPLOYEES WHO INTERACT WITH CUSTOMERS ARE FAMILIAR WITH THIS INFORMATION. CUSTOMER QUESTIONS THAT YOU ARE UNABLE TO ANSWER SHOULD BE REFERRED TO THE DEALER BUSINESS CENTER OR YOUR DISTRICT MANAGER - AFTERSALES.
