This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Chevrolet HHR. The contact stated that while driving 35 mph and approaching a stop light, another vehicle crashed into the contact's vehicle causing her to crash into a second vehicle. The airbags failed to deploy. The contact sustained unknown injuries and medical attention was required. A police report was filed. The vehicle was taken to the dealer and the diagnosis of the failure was unknown. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
I asked for a warranty repair on my airbag. The dealer got the part and sent it back on 7-13-12. They never called, emailed or wrote me a letter. I was never contacted.. recently. GM recalled my keys, I asked about my airbags. For the first time, on 9-12-14, [xxx] was the only service employee who told me the part is not at the dealer and it was sent back 2 years ago and if I wanted it I would have to pay almost $400 for it. I had detrimentally relied on the representations of at least 13 different contacts with service people, over this period of time, with this service department to honor the repair. [xxx] copied the service work order sheet and gave me a copy of it. There was no mention or notation of a phone call ever been made, on it. [xxx] and [xxx], service managers at james martin Chevrolet 6250 woodward ave. Detroit, Michigan 48202, refuse to honor the airbag repair although they are repairing other model airbags daily on a open safety recall from the nstb. General Motors representative [xxx] at 1-866-790-5600 extension [xxx] refuses to honor the repair although he has open recalls on other models for the same issue. Since General Motors has a history of exploding airbags causing crashes and several open recalls on several models, I am certain that this one (2010 HHR) should be added to the list for safety concerns. Also, the running lights have a safety issue too, on almost all models the daytime running lamps and regular lights have the right headlight out. This is not a coincidence, it is a known design defect and all GM products from 2010 forward and should be recalled as the lights cause a safety hazard. In summation, I want the 2010 HHR recalled for their right headlights and their airbags. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2010 Chevrolet HHR. While driving 10 mph, the brake pedal failed to respond and the electronic stability control warning indicator illuminated. As a result, the vehicle crashed into a trailer. The air bags failed to deploy. There were no injuries and a police report was not filed. The vehicle was taken to an independent mechanic who stated that the ignition cylinder needed to be replaced. The manufacturer was notified. The failure mileage was 35,243.
I was driving to an appointment, when my power steering flashed on the dash screen and my steering wheel went from fluid to stiff. I pulled over to the side of the road as soon as it happened and turned off the car. When I turned it back on, the steering was fluid again, but the air bag light had came on as well as the ABS and traction. The steering wheel was fluid only for a few minuets, and then after making a few turns, I lost the steering once again. I have learned of a recall on the HHR's power steering and starter. I will go to the dealer and ask them what they can do. I am filing this so it is noted in the records of the happenings.
No accident has occurred; I would like to know why it takes so long to remedy the recall(s) on my vehicle; the first notice was received dated April 2014 from GM regarding the ignition switch. The next recall letter was received on May 11, 2014 and I immediately called my local GM (cecil clarke Chevrolet) in leesburg, Florida to be put on the 'list' for the required parts/replacements. On June 17th, I called cecil clark again and was advised that although they were receiving 4 - 5 replacement kits a day, mine had not come in yet. Now I have a safety recall for June reference the eps and that parts are not currently available. I have done what I need to do, I drive only when I have to now, and although I follow the safety rules reference removing all items from the ignition key, I do not feel safe while driving anymore. Please can you find out why it takes so long to get parts for a very safety related issue. I thank you in advance.
The contact owns a 2010 Chevrolet HHR. The contact received a recall notification for NHTSA campaign number 14V047000 (air bags, electrical system) and stated the that the part was unavailable. The dealer stated that the remedy would not be available for two months. The manufacturer was not notified of the delay. There were no failures.
My vehicle is currently under 3 safety recalls with GM. When I contacted GM to inquire about a possible loaner vehicle until it can be repaired, I was told the dealerships were authorized to provide loaner vehicles. When I called the dealership they stated that they were only providing loaner vehicles for those whose cars were inoperable. When I contacted GM for clarification on this, they stated that loaner vehicles are available for those cars under safety recalls, of which my car is included, and sent me back to the dealership. The dealership still refuses to provide a loaner vehicle and GM is not assisting, just sending me back to the dealership. This car is under recalls in which there were serious accidents and deaths involved. There is no way I am driving this car. Can you help with this situation?
Greetings NHTSA, I am writing to document some things about our 2010 Chevrolet HHR. Yes, it was part of the recall, but I need for you to be inform of some things, that I pray can help someone else: 1. power issues: The power would act so crazy that we never knew when it was going to shut off. Exp. This past winter, the blower motor would blow cold air, while it was freezing outside! or it would not work at all, then, the blower heater would come on, just by turning the ignition on.. and it would blow hot air. And it would not turn off, unless the key was out of the ignition. The dash would get very hot, showing a potential for a fire. Apparently, each time a fuse had blown out. We would replace it and in three weeks it would go out again. Something electrical must of been going on. There was also, power steering concerns. 2. we took it in to serra Chevrolet in southfield, Michigan to have the ignition switch replace. We were given a rental, and it took over three weeks for the part to arrive. We were hoping that the ignition switch was causing the problem and that it would go away, once replaced. 3. on June 4th, 2014-the parts came in.. 4. on Thursday, June 5th, 2014, the new ignition switch was replaced. The next day, June 6th, 2014, the blower motor went crazy again, and the airbag warning light came on. ( with all of the issues with the car, the airbag light never came on until the new ignition switch was installed. 5. afraid of an airbag disaster today, June 9th, 2014, my husband took the car back to serra Chevrolet in southfield, Michigan. They are so backed up, with cars. They cannot even look at it until tomorrow. My husband was dropped off, no rental no loaner! and now we are without a car, thank you. And "be blessed" [xxx]-consumers-2010 Chevrolet HHR owner information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6),
The contact owns a 2010 Chevrolet HHR. The contact received notification of NHTSA campaign id number: 14V047000 (air bags, electrical system). The contact stated that the recall had exceeded a reasonable amount of time for the repair. The dealer indicated parts were not available. The manufacturer was not notified of the delay. The contact had not experienced a failure.
The contact owns a 2010 Chevrolet HHR. The contact stated that the vehicle stalled and caused the contact to crash. The air bags did not deploy. The approximate speed at the time of failure was 40 mph. The contact was injured and required medical attention. The vehicle was taken to a dealer for diagnostic testing. The dealer stated they were not at fault, and no solution was offered. The approximate failure mileage was 29,000.
Air bag light will come on and say service air bags. It comes and goes and can be reset manually. Had it serviced and it had a bad connector. The dealership re pined the connector for $155 labor I felt ripped off. Safety equipment falls under different category the radio not working.
Intermittent "service air bags". service light goes on and off sometimes it will change multiple times in just a 20 mile commute. Sometimes the service light will not turn on/off for a month. No common factor found. My VIN is not yet covered on the HHR recall list. Intermittent "power steering" loss - service light turns on and off. It can be hot, cold, dry, raining, driving 30 miles per hour or driving 50 miles per hour. Very difficult to control vehicle. My VIN is not yet covered on the HHR recall list. A couple of times my car key got stuck in the ignition. Once it took five minutes to turn the HHR off. This is covered on the current HHR recall list. There currently is no fix for the problem. It could be two months before it can be repaired.
I was driving my HHR about 35 miles an hour. The dash display said check airbag and the red airbag indicator light came on. It stayed on for about 2 minutes. The next morning after I started the HHR, the airbag display and the red indicator light stayed on.
I own a 2010 Chevrolet HHR. While driving approximately 75 mph in the fast lane on I-75N. The power steering sensor light had illuminated and the power steering suddenly malfunctioned making the steering wheel stiff and almost impossible to move. I was somehow able to safely across 3 lanes to off ramp, luckily immediately to the right was able to glide into a parking lot. Parked the vehicle and turned ignition off, checked all fluids under hood, read manual and advised to take keys out and restart. So I restarted the engine and the vehicle operated as normal, the warning signal was gone and wheel was moving. I reported this to GM immediately and have taken vehicle to dealership, where they do not seem to be acting as if this is urgent. They have stalled 2 days now without diagnosing, they will not provide me with a loaner vehicle and therefore I have no choice then to continue to drive the vehicle, knowing the severe threat it has to myself and others on the road. This car is a death trap. I have had numerous issues with this vehicle. I take it in for an issue atleast every other month. Also since steering issue have had the "air bag service" light has come on several times. Will have dealership check this malfunction out too. I think this means if my steering goes out and I crash, then I will not have an airbag to save me.. I call this car "christine"!! I am very upset that GM and the dealership do not handle this malfunction more seriously. Death trap!
The SRS light was red and stood lit for one month and then it went away, I have 3 children under 17 years of age and this problem just worries me and has me worried about the safety of my family while in this car. We had the ignition replace by the dealer about a year ago, because my wife could not turn off the car. No other problems reported by my wife. We love our HHR. Great family car. We might need to go bigger since our growing family. Hope this problem of SRS gets fixed or does not become a future problem.
For no reason the chime started to chime and the airbag lite come on, ,,the cause of this lite coming on was a harness under the passenger seat not making a connection, ,,but intill I found out what it was I drove in fear that the airbag was going to deploy for no reason and cause me to have an accident, , iam not the only one this happened to, ,,I found out on the HHR network its a common defect with Chevy Hhrs
I was driving the vehicle and the service air bag light just came on. It was under warranty so I took it back to the dealer to look at the issue (3 times) and the light went out and came back on. Now the car is out of warranty and the light is on steady. I tried disconnecting the battery but that did not clear the light. Since I have the history established with the dealership, I think that they should fix the problem.
The contact owns a 2010 Chevrolet HHR. The contact stated that the air bag light warning light would illuminate constantly. The vehicle was taken to the dealer, who ran a diagnostic test but was unable to determine a failure. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 36,900 and the current mileage was 37,159.
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- Lexington, KY, USA