This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving, warning "Service Restraint System" popped up on the speedometer display, followed by "Auto stop" something, then "Reduced Engine Power", and symbols lit up including the Service Engine and traction control symbols. I pulled over, saw what I thought was steam emanating from the passenger side of the hood. I popped the hood intending to investigate and saw flames. 3 firemen and 2 mechanics told me based on my description, the engine was on fire before I even pulled off the road.
Ever so often my check engine will pop on and everything will go haywire. The park assist will cut on and off periodically as well as the automatic high beams and also the infotainment system will connect to my phone and randomly make phone calls at any time. I'm usually alerted of this malfunction when I start the vehicle. Also, the auto stop/start will be active but will continue running when brake is applied. And the final issue is one of the majors, my automatic remote start only works periodically. I'll use this feature from my window which is about 55 ft from my car and the lights will come on but when I get to my car it's not running and everything is off. There is definitely an electrical issue in the vehicle. I have only had the vehicle 3 months and the issue persist more and more frequently. I have informed the dealership and they seem to can't find any issues which is beyond me but they just keep getting worse. I need some sort of help on this matter.
On July 20, 2024 I was leaving a stop sign to pull onto the highway. When I tried to accelerate, my car would not move. The engine attempted to get power, but it would not go. After a few minutes, the car would move but I could not get up to speed as quick as usual. A few days later, I was driving about 30 mph through town, and felt what I thought was my transmission slip, causing me to lose power/speed. On July 24th, I contacted my local GM dealer, and got the car in to get it fix. They told me it was a turbo valve, and changed it. There was no engine lights or clear evidence of what was wrong with my car, but they said that the issue had been fixed by the turbo valve change. I had my car back August 5th. On August 9th, I was going uphill on a highway, and my car lost power again, causing me to lose speed and power. I called the car dealership that worked on my car and told them that it was not fixed. My car did produce a check engine light this time, and I relayed that to the mechanics, and they said that they would look into it. I took it into the dealership that day, and they have been working on it since. The dealership has been in contact with GM, but no progress has been made. It has been in the shop since August 9th, it is currently September 18 and they are not fixing the problem. They say that because there is no engine lights/messages on the dash, that they are unsure of what is going on and how to fix it.
The fuel pump module failed as I was driving 65 mph on the interstate. Thankfully, I was able to pull over without an incident. My safety was at risk stopping suddenly at this rate of speed and I was thankful I was in the right hand lane and able to pull off the road. After waiting an hour, my car was towed to the dealer and the fuel pump module has been replaced. There were no warning lamps or other symptoms prior to this failure. My car was covered under the warranty and I have contacted GM and filed a complaint regarding this situation as my car only has 9,000 miles on it.
My SUV started stalling a few days ago, but it was only for a short time. Now, it's getting worse, and the engine warning light has turned on. When I try to accelerate by putting gas, it's very slow. I'm worried it could cause an accident. Even when I try to turn, it moves very slowly, which could lead to an accident, and I have two kids. I just bought this SUV last month, and it only has 12,700 miles on it. See the picture here for proof. It's especially dangerous when I try to drive, and it moves slowly, which could cause an accident.
- Cape Coral, FL, USA
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Air charged cooler/ engine issues. I have a 2022 Chevy Equinox- purchased new in April 2022. When driving in heavy rain / humidity for length of time - I experience the car feeling like it is going to stall- not accelerating when pushing on the gas and jerking. Some times the engine light flashes when this occurs. Per the dealer it is due to an engine misfire - that is what the code shows. When this happens while I am driving (usually on the highway) I am terrified that I will be rear ended by another vehicle due to it slowing down - and the cars behind me have no warning/ brake lights alerting them that I am slowing down and not accelerating. From Sept 2022 to now, I have had the air charged cooler changed by the dealer twice - another time the dealer was not able to duplicate the same issue. November 2023-I had it to the dealer for the 4th time for the same issue- the solution per GM Bulletin [XXX] was to install a grill cover, which they have done. The problem with the grill cover is that I am responsible to install it and remove it depending on the weather/ temperature. Per the bulletin it needs to be on when raining - but removed if it is 85 degrees or higher and there is no clarification on what I should do if it is both raining and 85 outside. I do not know how this is safe for me to be having to stop the car and install or remove a part depending on the weather. I do not feel it is safe for me to have to stop or pull over on the side of the road / rest area or anywhere else to have to install or remove this. I am a single female [XXX] and am not comfortable with installing and removing this. The dealer did a one time courtesy demonstration of the installation and told me it is my responsibility to install or remove it from here on - depending on the temperature and weather. I drive 2 1/2 to 3 hours to work- leaving in the dark and returning in the dark. I feel my safety is at risk with the fix GM has given me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(
The car was parked, started up to pull out of the parking space, preceded to back up. The car moved a couple of inches out of the parking space. The car position was half in the parking space and half way in traffic. Then the car locked up with lights appeared on the dashboard, engine light comes on, ESC and car with wiggly lines. The car would not move forward, reversed, nor could I cut off the engine. Was afraid to take foot off brakes since the car would not cut off engine. Call the tow truck and it was towed to the dealer with engine running and lights still on. Dealer said they have not seen this before. After researching ESC lights on Equinox, complaints and concerns has been reported since 2018 on Equinox models. We did not have any problems prior to this nor any warning signs. Brought the car new 2022 Equinox, and this happen with 10, 385 miles on the car. The car never been in an accident. Danger and safety was the car was stuck in the middle of the street and partial in the parking space, making it dangerous for continued traffic and potential accident. The dealer still has the car.
While diving down a busy highway, the vehicle's check engine light came on with no notice and my daughter lost acceleration and then the vehicle "died" while driving on this busy highway. The steering locked up. She had a hard time getting it to the side of the road. It was a very dangerous situation. If this would have happened a couple days later while driving on the interstate, it could have been deadly and caused a major accident. The vehicle would not start back up and had to be towed. It's already had a fuel pump issue when we first bought it and had that replaced. Now, it's back in the shop and who knows for how long. I bought my daugheter a new vehicle so that we wouldn't have to worry about her being on the side of the road and now I do NOT trust this vehicle as I am seeing this is an ongoing issue with this vehicle. Again, we are lucky that this did not cause and accident and injury or death to others.......
2022 CHEVROLET EQUINOX-Consumer Privacy Act release form was forwarded from the Alaskan Senators office. Consumer transcribed statement: -??Engine on my 2022 Chevy Equinox stopped running twice in January, 2023. After 2nd -??pause-?? it would not restart. Need to go to dealership in Anchorage for fix. No roads, except ferry (Alaska Marine Highway) but they won-??t take -?" no running cars. I shipped to AML via AK Marine Line (barge) and pre-paid charches -?" finally fixed. 2 ?-3 months later and shpped back via AML barge. Now Chevy says they will not pay shipping up and back. I-??m just out all I have paid for. Chevy says won-??t pay as no recall issued -?" but failed to tell me how to get car back and forth to dealership without paying for it myself. We were without car for 3 months! We are retired, only have 1 car and it would not run. Need someone to help me! Call me to get rest of information. I-??m not sure if this is something you can assist with. We would greatly appreciate your guidance either way." VIN# listed in letter was not found.
The contact owns a 2022 Chevrolet Equinox. The contact stated while reversing at approximately 5 MPH, the vehicle stalled. While driving approximately 70 MPH, the vehicle was sputtering. The service vehicle now message was displayed. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated that the failure was like NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline). The manufacturer was contacted and referred the contact to the NHTSA hotline. The approximate failure mileage was 1,300.
While driving at approximately 45-50 miles per hour, the engine completely failed. An Engine Failure/Failed/Reduced Power alert message appeared on the dash at the time of the event and the car lost all power, losing speed and coming to a stop. The road was curbed on both sides with no available shoulder or median to access leaving the vehicle stranded in the right, eastbound lane with continuous traffic approaching from behind. My safety and the safety of others were at risk as I was on a 45mph, 4 lane road, with vehicles approaching quickly from behind and having to change lanes to go around my vehicle and avoid an accident. This could have been catastrophic if I'd been on an interstate or in many other situations. I discovered an email from OnStar Diagnostics that was time stamped at the very time I experienced the incident, 8:02am. The email states "An issue with the Engine and Transmission System in your 2022 Chevrolet Equinox has been detected. Please service your vehicle immediately." Also, it was only about 25 degrees and I was afraid to stay in the car due to the continuous traffic. I purchased this vehicle 3 days ago on Wed, Feb 23 and it has approximately 200 miles on it. There were no symptoms prior to the incident today. The vehicle is currently at Bill Estes Chevrolet in Indianapolis, Indiana and will be looked at this Monday, Feb 28th.
A D V E R T I S E M E N T S
- Brayton, IA, USA