This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Premature headlamp (low beam) failure. The light abruptly failed and it was acknowledged by the manufacturer that this should not have occurred. The failure occurred in October of 2023. Light fixture has since been replaced. The low beam bulb is not accessible for replacement in our vehicle. Instead the entire headlight assembly has to be replaced. The estimated cost for a single replacement was approx $2,600. After back and forth with the manufacturer they agreed to replace both headlight assemblies for approximately $1,900. A previous recall was issued for GM vehicles in the early 2000s that had similar premature headlight failures. This poses a safety risk because vehicles of this age are likely to still be financed and owners are unlikely to be able to afford a near $3,000 repair for a low beam headlight manufacturing defect. Please note the mileage on the vehicle was roughly 42k. There is the potential that owners will be forced to operate the vehicle with failed headlight(s) while the manufacturer refuses to fully acknowledge it is a manufacturing defect.
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed on the highway, the vehicle stalled. No warning lights were illuminated. The contact also stated that there was water intrusion into the passenger-??s side taillight. The contact was made aware of TSB: 22-NA-170 and related the failures to the battery and taillight. The contact made a local dealer aware of the failure; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure and the contact was advised to file a complaint with the NHTSA hotline. The failure mileage was unknown.
We purchased the car with an option package the specifically included fog lights. Because of local weather conditions and reduced driving related to the pandemic, we never had the need to use the fog lights. Recently, we were driving in the Finger Lake region of New York at night when fog started to form. That's when we realized the car was built with no fog light switch. Since returning home, I checked another car like it in the neighborhood. It too was built with fog lights and no fog light switch. I checked with GM and they indicated that there should be a specific control button to turn the fog lights on and off. It would be nice to be able to use the equipped fog lights when driving conditions include fog.
A D V E R T I S E M E N T S
- Hagerstown, MD, USA