This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Chevrolet Equinox. The contact stated that while exiting the highway at 50 MPH, the brake pedal had hardened and the contact could not depress the brake pedal. Several brake warning messages appeared on the instrument panel. The contact shifted the vehicle into neutral(N) and pulled into a parking lot to allow the vehicle to coast to a stop. Once the vehicle slowed to a complete stop, the contact shut off the vehicle. The vehicle failed to restart after multiple attempts. The contact called a relative to the scene who used a code reader to determine the cause of the failure. The code reader showed that there was a defect with the vehicle's vacuum pump, brake sensor, and intake camshaft position timing. The vehicle's codes were reset and the vehicle restarted; however, the brake failure persisted. Due to the failure, the vehicle was initially towed to the relative's home and eventually to the dealer. The dealer performed a diagnostic where they discovered metal shavings in the engine camshaft which damaged several parts of the engine. The vehicle had yet to be repaired and remained in the possession of the dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 100,000.
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at approximately 55 MPH, he depressed the brake pedal however, the vehicle failed to respond. As a result, the contact had to apply pressure and pumped the brake pedal approximately ten to fifteen times before the vehicle stopped. The contact then engaged the parking brake. The vehicle was taken to Tires Plus where it was diagnosed that the brake vacuum pump had exploded and caused damage to the camshaft. The vehicle was not repaired. The dealer was notified of the failure and the contact was scheduled to take the vehicle to the dealer. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 80,000
- Champaign, IL, USA
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- Axtell, TX, USA