My wife drove her car to Arizona from Idaho in January 2024. I flew down from Idaho with my 6 year old grandson last week and when she picked us up from the airport, I attempted to buckle my grandson into the rear seats and found both seat belts, left and right rear to be broken and unusable. The seat belts would not retract at all when pulled out of the normal position. We had to buckle my grandson in the middle position since it was the only working rear belt. Prior to January 2024 we routinely used these seat belts to fasten two car seats in the back seat so I know that they were in good working condition prior to that time. It appears to me that there must be a defect in these belts since they both stopped working at the same time. We had it checked out at Friendly Auto Center in Mesa, Arizona and they said that the seat belt mechanisms both needed to be replaced.

- Eagle, ID, USA

The contact owns a 2019 Chevrolet Equinox. The contact stated that the front driver's side seat belt failed to latch securely in the buckle without warning. The vehicle was taken to bradley Chevrolet (711 N lake havasu ave, lake havasu city, AZ 86403, (928) 855-0577), to be diagnosed. The contact was informed that the door lock mechanism needed to be replaced however, the parts needed to repair the vehicle was on back order. The vehicle was not repaired. The manufacturer was contacted but no further assistance was provided. The failure mileage was 23,000.

- Lake Havasu City, AZ, USA