This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Winter 2021, vehicle went into reduced engine mode as I was going up a hill. There was no one behind me and I made it 100 ft to a driveway. I was able to turn around and get car home. Towed to Sonju, dealer where it was leased from. Fixed by them and returned to regular use. 06/28/22, while driving on a Hwy 53, 45 mph zone, with no notice, engine went into reduced power mode. I was almost hit due to the proximity of the car behind me and the sudden loss in power. I managed to hit my hazards, pull into middle turn lane until traffic passed. I then was able to get into a business parking lot. I shut car off. I made some phone calls. Turned car back on, all was fine. Back on the road. No call to dealer. 07/08/22, engine in reduced power mode while I was only.5 miles from my house. Made it to a turnaround point where I was able to turn vehicle off. Called dealer to make appt for service. Limped vehicle home. Vehicle towed to Sonju for fix. 07/18/22, after fixed at dealership, it was picked up. We made it 22 miles. I was in a urban part of Duluth, MN-speed limit 30, heavy traffic. As I turned to go up hill, engine again went into reduced power mode. There is no shoulder for me to go to and I'm almost hit from behind as the car jerked and slowed. I was able to pull off. Shut car off. When I started it up, it was still in reduced power mode. As it had been 30 mins, traffic had subsided, I went another mile to my work, where car would be safe to sit. Made arrangements for tow back to dealer. 07/19/22-towed to dealer after hours. When I moved it for better position for tow truck, the check engine light was on, but engine reduced power mode message never came on. 07/22/22-Per dealer, there is no explanation and thus far they can't figure it out. They continue to drive it to recreate the issue, but no end in sight of when I will get this vehicle back. 07/26/22-no word from dealer-vehicle is still there. I stopped bugging them!
The Charge Ari Cooler Duct Disconnected from the Throttle Body. When this happens my car immediately goes into lower power mode. This is a safety concern, when going 70 MPH, it will immediately drop down to 50 MPH. This sudden decrease in speed can cause other drivers to wreck into me and my family. This problem has been confirmed by a dealer. This has not been inspected directly by the manufacturer, however it was inspected by a dealer. There were no warning signs prior to failure, only a warning after the incident occurs. The check engine light comes on.
The car was purchased February of 2019. The car has been stalling, car has shut completely down, and the car decrease speed sometimes while on the expressway which can be life-threatening. Not to mention that the radio freezes and the windows also gets stuck sometimes. It was reported to the car lot where the car was purchased as well as GM. the car was taken into Homewood Chevrolet where they stated that it was only a spark plug which is not true. I know that the car is having intermittent problems. They were suppose to an extensive check and I am positive that it was NOT done. There is an electrical and transit engine related issue that is not being addressed
I was out driving on a normal errand when my car suddenly seemed to lose all ability to accelerate. When I pressed on the accelerator nothing happened and I could only advance in the car at less than 5 MPH. Fortunately I was just leaving my neighborhood and on a residential street where the speed limit was only 35 MPH anyways, but I shudder to think about what could have happened if I lost the ability to accelerate when I was on a highway or interstate, or even making a turn in front of oncoming traffic on a normal road. As any driver knows, you estimate your ability to safely turn in front of oncoming traffic based on your car's accelerator working. If I had made that judgment, attempted to turn, and not been able to accelerate and instead been left in the middle of oncoming traffic, I could have been hit and seriously injured or worse. There were no warning lights or anything that appeared prior to the incident. After losing the ability to accelerate, I received an email from Chevrolet within 10 minutes stating "An issue with the emissions system in your 2019 Chevrolet Equinox has been detected. Please service your vehicle within 7 days. Please disregard this message if your vehicle is already in for service. Inaccurate notifications can be generated during service." My car ended up being towed to the dealer for service where they confirmed and reproduced the problem. They said something about the emissions system valve(s) had to be replaced, and that this was a relatively common problem they had seen in other Chevrolet Equinoxes too, but were not aware of any recall being issued yet.
same errors codes i received less than 30 days ago when my car stopped while driving. This past 7/2/2021 my car stopped while in the mist of making a right turn.
- Taylor, TX, USA
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Automatic engine shutoff did not restart at a busy stop light. Car shut down. Had to tow my car to auto repair. Computer code error U0284, B2575. Engine Stalls. Fixed the problem and 10 days later, I am driving and the car stops in the middle of the road again. Diagnosis is the same reason that the computer is not communicating with the car to start the engine.
I was sitting at a stop light. When the light turned green I took my foot off the brake and applied the gas pedal. The car did not respond to the gas pedal at first and just sat there. After a few seconds I was able to start moving. This situation almost caused me to be rear ended. This is the second time this has happened and had the vehicle in for service a few weeks ago for same issue.
I was in the driveway at my home getting ready to leave for church, I was pulling forward before I backed up thinking I might be too close to the gates. When I moved forward with my foot on the brake to just creep along, the engine revved up to an astromical speed. I was head toward my son's truck. I steered away but caught the bumper of an F350. My car is totally destroyed. I knocked the truck over two feet from where it was sitting and pushed it within one or two inches of going through my house where my son was asleep in the recliner. Before I hit the brick post holding up one end of my car port, I was able to move the car into park and stop it. The hill assist light was on when I got out of the car. I was going down a slight incline and not up a hill. My drive is only about 20-25 feet and the car was going at an alarming rate. Fortunately, I was just bruised and sore from the impact.
This 2019 Equinox is 1.6L diesel engine. I bought it brand new. I have been to the service 5 times with a problem message "engine power is reduced". when this happens, the vehicle cannot run over 15mph. Every time this happens, I am on a freeway and all of a sudden the vehicle slows down and I cannot get it to run over 15mph. Very dangerous and big safety issue because in most case this happened, I semi truck is behind me running at freeway speed limit, honking at me to get out of the way and I am nervously trying to find an emergency lane to stop. When I am on the fast lane, it is difficult to find an emergency quickly. Now that I read this accident story, https://www.msn.com/en-us/news/crime/young-father-killed-in-suspected-duii-crash-on-highway-26-in-boring/ar-bb1dfxou?ocid=hplocalnews, I am very scared to drive my Equinox. Today is January 31, 2021. My Equinox is at ron tonkin Chevrolet service department for the same problem "engine power is reduced" "cleaning exshaust filter, continue driving". how can I continue driving when it is not safe as it won't run over 15mph. The first time this happened, they told me the deisel engine has to go to a regeneration process. They said they had to manually do it. Then it happened again, this time they said there is a programming issue update. It happened again twice, this time the engine light comes on. They replaced an sop part. It happened again. This is the same issue why it's at the dealership department today. This a big safety issue. Please help! note: I am gathering the service records. The date it first happened may not be accurate. I will provided copies later.
The contact owns a 2019 Chevrolet Equinox. The contact stated that the headlights, the engine, and the electrical system failed to operate as designed. The contact stated that the low beam and high beam headlights were aimed incorrectly. The failure to illuminate the roadway properly caused a driving hazard while driving in low light conditions. The contact was also concerned that after starting the vehicle and walking away with the keyfob, the vehicle shut-off independently. The vhicle was taken to dyer Chevrolet (4200 South us highway 1 fort pierce, Florida, 34982, (772)-461-4800) to be diagnosed. The contact was informed that the headlights were not adjustable. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The contact was informed that the vehicle operated as designed. The failure mileage was 10,300.
While vehicle is coming to a hard stop or occasionally while making a right turn, there is a loud noise heard from the engine area. Service center indicated this is a known issue with the vehicle but it was not covered under warranty. The condition has existed since I purchased the vehicle. Service center indicated the noise heard is due to the turbo unit hitting the radiator and special tape could be applied to damped or eliminate the noise. The repair was $550. Bulletin 19-na-098 was referenced from Chevy.
Once I have warmed the car and put it in motion whether in reverse or forward as I slow down to come to a stop light or yield the car either starts to die or dies completely. I can try to push the drivers pedal and sometimes it will crank back up and continue in motion and sometimes, in the middle of traffic I might have to put on the brake, put it in park and start it all over again. This is very scary, very dangerous!!! doesn't matter the type of road I am on. I was told this is a normal thing for this vehicle, but this is hard for me to believe that a car is made to go dead at a moments notice in traffic.
While in motion the car randomly and quickly decelerates and will not allow you to accelerate. Phillips Chevrolet has attempted to repair the car citing engine power reduction, transmission, stabilatrak and non verifiable issues over a 2 month period. Within that 2 month period, May 18, 2020 to July 24, 2020, there were 7 attempts to repair the car. All 7 attempts were unsuccessful. Between June 22, 2020 and July 30, 2020 there were more than 20 telephone calls placed between General Motors and I, regarding this vehicle and it's engine, transmission and non-verifiable issues. General Motors and phillips Chevrolet are refusing to acknowledge that the car is a lemon. There are currently a little over 8,500 miles on the car and I am in fear of my life each time I enter the car and I have made phillips Chevrolet and General Motors aware of this issue. This is my second NHTSA report. The initial NHTSA report is 302587, was filed on June 22, 2020. Phillips Chevrolet and General Motors are refusing to provide me with a safe vehicle to travel in despite 7 service visits with phillips Chevrolet, and more than 20 telephone interactions with General Motors. There a more reports but your system will only allow me five documents,
When the vehicle is in motion an intermittent foul chemical type odor emits into the car through all of the A/C vents. I have been in contact with the General Motors customer assistance, my dealership service department and the BBB autoline whom are all aware that there is a problem with the vehicle stated in a technical service bulletin and in a recall for the issue but GM states there is no repair to completely eliminate the condition at this time. After 4 service repair attempts and a final repair attempt, the problem is still occurring, in which GM, dealership service departments and BBB autoline are aware as well. This nauseating odor is a chemical type pollution emitting into the vehicle cabin that presents a health concern and safety hazard for myself and all other occupants while inside the vehicle. The odor is so potent that it adversely affects my ability to safely control the vehicle while in motion. The impure ac is nauseating and takes my Focus off of the road and into an immediate panic to find a way to get the contaminated air out of the vehicle as quickly as possible. This problem/defect with the vehicle creates an unsafe and unhealthy condition. The component/part causing the problem is unknown by all parties. Tsb: Pit2726. GM recall:N192271200.
While driving home from work at 9:30 pm on a state highway, my 17 year old son hit a deer on the front passenger side of the car. The airbags deployed and he slowed down and pulled over and smelled smoke. He got out of the car and saw flames. He immediately called 911 and his mother. The car was on fire and burned until fire company got there and put the fire out. Most of the passenger side of the car under the hood was destroyed. The car was a total loss. My concern is that car should never have caught on fire. My son is lucky he could get out of the car. He was shaken up and got whiplash from the impact but seems to be ok. However, my brand new 2019 Equinox is not ok. I can tell you, if the car hadn't started on fire, structurally, there wasn't a ton of damage. It could have easily been repaired. I would like to know how this happened?
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving, there was an abnormal chemical odor inside of the vehicle, coming through the air vents while the air conditioner was activated. The failure was present after the auto fuel shut off was activated and the vehicle restarted. The vehicle was taken to preston hood Chevrolet located at 212 sw hollywood blvd, fort walton beach, fl (850) 664-7000, however, the mechanic was unable to determine the cause of the failure. The manufacturer was notified of the failure, but offered no assistance. The failure mileage was 600.
I have 33K miles on the vehicle and when driving the car feels as if it wants to shut down. A few recent drives, on city street, I've been feeling the car struggling to accelerate causing a jerking forward motion. Another issue I have is I recently had to put air in my right rear tire, when I plugged my tire inflator in the electric socket and turned the power on, the car sounded like it was struggling to stay on and the engine was becoming increasingly noisier. I proceeded to put air in my tire and the right break light began flashing, only the right brake light. I had used my tire inflator in the past on same vehicle about a year ago and had zero issues. I also received notification from onstar today, 5/13/20 that the system had detected a fuel emissions issue and then my engine light turned on.
I was driving about 45 mph and I heard a noise. Engine said speed reduce. When I went to brake the car hard no power brake and was very difficult to stop. It can not be drive because I have no brakes
The contact owns a 2019 Chevrolet Equinox. While driving 25 mph, the vehicle backfired and the check engine warning indicator illuminated, which meant there was reduced power. The failure recurred three times. The vehicle was taken to cape coral Chrysler Dodge Jeep Ram (2200 ne pine island rd, cape coral, fl 33909) where it was diagnosed that the turbo needed to be replaced. The vehicle was repaired; however, the failure recurred with a burning plastic odor. The vehicle was taken back to the dealer where it was diagnosed a second time that the turbo needed to be replaced. The vehicle was later taken to roger dean Chevrolet (101 sw pine island rd, cape coral, fl 33991, (239) 74-3326) where it was diagnosed that the turbo failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 6,000.
The contact owns a 2019 Chevrolet Equinox. While driving 55 mph, the contact heard a loud abnormal noise. The contact mentioned that the vehicle jerked violently and the power reduced and check engine indicators illuminated. The vehicle was pulled over and the contact noticed that the turbo hose was disconnected from the engine. The vehicle was taken to grieco Chevrolet of fort lauderdale (1300 N federal hwy, fort lauderdale, fl 33304, (954) 607-4358) where the contact was informed that the faster needed to be replaced in the engine. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 37,000.
A D V E R T I S E M E N T S
- Esko, MN, USA