This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving home from work at 9:30 pm on a state highway, my 17 year old son hit a deer on the front passenger side of the car. The airbags deployed and he slowed down and pulled over and smelled smoke. He got out of the car and saw flames. He immediately called 911 and his mother. The car was on fire and burned until fire company got there and put the fire out. Most of the passenger side of the car under the hood was destroyed. The car was a total loss. My concern is that car should never have caught on fire. My son is lucky he could get out of the car. He was shaken up and got whiplash from the impact but seems to be ok. However, my brand new 2019 Equinox is not ok. I can tell you, if the car hadn't started on fire, structurally, there wasn't a ton of damage. It could have easily been repaired. I would like to know how this happened?
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving, there was an abnormal chemical odor inside of the vehicle, coming through the air vents while the air conditioner was activated. The failure was present after the auto fuel shut off was activated and the vehicle restarted. The vehicle was taken to preston hood Chevrolet located at 212 sw hollywood blvd, fort walton beach, fl (850) 664-7000, however, the mechanic was unable to determine the cause of the failure. The manufacturer was notified of the failure, but offered no assistance. The failure mileage was 600.
Purchased new car on September 7 2019. Started having car issues on 9/25/2019 took car in on 9/27/2019. Car was making loud screeching noises, brake pedal would get hard. Was hard to break. When reversing screeching noise would get louder and louder. Was told by a Chevrolet technician car was fine it was because it was new. Took car in once again on 12/26/2019 vehicle would randomly not turn on, brake pedal would get hard, car would screech. Came to the point were I was scared to take the car to the grocery store because I was unsure on whether the car would randomly not start. Inform Chevrolet of everett and was told it was 3 bolts, and was given the car back. Took car to California after the dealer told me car was completely safe. 1/14/2020 car was towed to dealership because it would not turn on. Called Chevrolet they said they do not know what is wrong with the car. They do not understand why it turns off and why it won't turn on. Called GM motors they said they are unable to help but I can start a case in which I did. Went to Chevrolet on 1/24/2020 they said they have no idea on why the vehicle is having starting problems, tried making me take the vehicle home knowing it is unsafe because they can't fix it. Car has been sitting in shop now for 14 days and no one has information on how to help me, nor has anyone contacted me, I have calling records on how many calls I've made to GM motors trying to get a hold of anyone who can help me but they always state no one is available to help me. GM motors also did 'advice'me to not seek any legal help if I wanted to be helped.
The electronic speed control suddenly stopped working and no longer functions. The automatic stop feature causes the vehicle to lurch forward suddenly when you press the gas peddle following a stop. The dynamic braking suddenly engages while driving at highway speeds on the interstate and there are no other vehicles or obstructions in the area.
Vehicle lost all power while pulling into a 4 way main road. Vehicle emergency lights/flashers did not work. Complete electrical failure. Car was stalled in active traffic lane during night time hours. Vehicle was towed into dealer for full diagnostic review- no issue was found with vehicle, although several eec test codes were detected- P0627, P0629, P01400, U18A2, U1524 and U18B4+71- most codes having to do with fuel pump/emission issues. Owner of vehicle considers this a serious issue as car stalled at night, in a heavy traffic area with no lighting or emergency flashers working to provide protection from on-coming traffic. Emergency personnel were called to assist.
- Pittsford, NY, USA
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The infotainment in the vehicle does not work properly. It is hit or miss. Either it will work and I will not see any issues or it wont work. The sound will not work which then does not allow for the turn signal noise to work. The ac fan is not showing on when it is. The software on this device is very glitchy.
In my vehicle owner's manual (part no. 84134729 B), there is an error on page 352 which misidentifies the positive and negative terminals of a battery used for jump starting. Under the subtitle, jump starting - North America, the terminals noted as (3) and (4) should be (4) and (3).
The autostop feature turned the car off and did not turn on when I pressed the accelerator and I was in a intersection and I waited for ten minutes and it turned on again. The problem was with the computer which wasn't working.
The vechicle's engine shuts off while stopped for a very short time on roads in traffic. It can be a major highway, or interstate and even neighborhood roads. It can be hazardous as the vehicle takes a minute to start back up and get going. I had no idea this feature even existed, before I experienced it after purchasing. I am also experiencing problems with the tailgate/trunk locking. I lock the vehicle, and all doors lock except the trunk. I have only had the vehicle since Dec 31,2018 and am very surprised to be experiencing these issues so soon.
I am unable to gauge the time needed for the car to restart after "autostop" shuts the motor at a hard stop. This is dangerous for all drivers as even when lifting my foot from the brake the car does not move as it should in "drive." Instead, placing my foot on the gas pedal is required. This causes unexpected delays in beginning to drive that could have severe and long lasting consequences. I do not at all feel safe in this vehicle. This happens both during city and highway driving, I.e. when sitting in traffic. Other manufacturers have a switch to deactivate "autostop." Chevrolet does not. I believe a mandatory recall is required to remedy this clear safety over site.
A D V E R T I S E M E N T S
- Strykersville, NY, USA