This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Purchased new car on September 7 2019. Started having car issues on 9/25/2019 took car in on 9/27/2019. Car was making loud screeching noises, brake pedal would get hard. Was hard to break. When reversing screeching noise would get louder and louder. Was told by a Chevrolet technician car was fine it was because it was new. Took car in once again on 12/26/2019 vehicle would randomly not turn on, brake pedal would get hard, car would screech. Came to the point were I was scared to take the car to the grocery store because I was unsure on whether the car would randomly not start. Inform Chevrolet of everett and was told it was 3 bolts, and was given the car back. Took car to California after the dealer told me car was completely safe. 1/14/2020 car was towed to dealership because it would not turn on. Called Chevrolet they said they do not know what is wrong with the car. They do not understand why it turns off and why it won't turn on. Called GM motors they said they are unable to help but I can start a case in which I did. Went to Chevrolet on 1/24/2020 they said they have no idea on why the vehicle is having starting problems, tried making me take the vehicle home knowing it is unsafe because they can't fix it. Car has been sitting in shop now for 14 days and no one has information on how to help me, nor has anyone contacted me, I have calling records on how many calls I've made to GM motors trying to get a hold of anyone who can help me but they always state no one is available to help me. GM motors also did 'advice'me to not seek any legal help if I wanted to be helped.
Car would start bucking, stuttering and jerking. This occurred three times. A/C compressor froze, had to be rebuilt. Almost got rear ended twice. The dealer could find no problem on the last two times. This happened on city streets while in motion and from a stop.
Bought Equinox with 9 miles O it on Monday 05/27/2019 and on Friday 5/31/2019 on the way home from going to dinner, with only 213 miles on the vehicle, the check engine light came on and the engine power is reduced warning light came on. Looked up the error code on line, because the owner's manual is not that easy. Code displayed could shut engine off at any time to prevent further damage. Thank god we were a 2 miles from home.
Auto stop / start is going to get someone killed. Hesitation from brake to gas causes a whiplash effect to everyone in the vehicle. Also, pulling out in traffic is a total crap shoot as to weather the vehicle is going to start, hesitate or go at all.
The engine "auto stop" feature can have enough of a delay to allow the accelerator to be pressed as the engine starts causing it to lurch forward rather than accelerate smoothly. It also can cause a delay when pulling out into heavy traffic. There is currently no way to temporarily or permanently defeat the system on this GM model according to GM service department. Though I am sure it is operating as designed for certain owner driving styles and traffic conditions this can be a serious hazard. Car makers should be required to either disable the feature permanently by owner request or have a method for the owner to bypass the system. With less than 250 miles I have experienced 2 incidents of almost hitting the car in front of me from a stop and 1 of almost being hit pulling into heavy traffic from a stop. I see many other similar complaints and hope this can be addressed before someone is hurt or worse due to it. While stopped at a railroad crossing with auto stop the engine unexpectedly started as A/C compressor turned on causing the car to lurch forward toward the moving train. Almost a major near death issue.
A D V E R T I S E M E N T S
- Mount Vernon, WA, USA