This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At 12pm on June 11, 2023 I was parked in a church sparking lot in East Rochester and was facing the church's stone wall. My vehicle was only 2 feet from the was when the car accelerated toward the wall and all of the airbags opened and the hood and side panels were affected causing the vehicle was considered totaled by my insurance. My foot was on the brake and I was preparing to put the car in park when the car lurched forward and hit the wall at a high rate of speed. GM examined the car and gave me a report I could not understand but their report indicated that there was not a vehicle defect. I find this highly improbable. I can send the report and perhaps your organization can read it or do your own inspection of my vehicle. Thank you very much for your attention to this matter. This same thing has happened to 2 other people I know who drive Equinoxes. Best Regards, [XXX] [XXX] Cell [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
GM Brake Vacuum Pump - I understand there was a recall done a few years ago on this part. This is a known issue with GM, and they seem to refuse to address it in ALL their vehicles. My vehicle went out of service on Friday, July 7, 2023, after fueling and would not start. I was 5 days over the 100-day Carvana warranty, but they agreed to repair the sensor that Firestone said I needed to have replaced along with the spark plugs. After repairing these items, it still was doing the same thing of starting up but making a horrible sound and not turning over. They suggested I have it towed to the dealership. The dealership called 7/12/23 and stated that I needed a new vacuum pump and a sleuth of other parts that would cost me around $1900 in repairs. This car has 61,121 miles on it. When I purchased it, it had a little over 57,000 miles on it. From the sounds of it, I was incredibly lucky this happened where and when it did as oppose to being stopped in the middle of the road and the auto start/stop failing me. There were zero warning lights, alerts from the app, etc. I did hear a noise one time about a month ago, but I thought I kicked up something because I was traveling down a dirt road and when I stopped and got out to look I did not see anything hanging. As soon as I got on the main road the noise resolved.
The braking system failed as the engine compartment filled with smoke and flames. At first the doors remained locked but eventually unlocked so that the occupants were able to exit the vehicle unharmed. The vehicle was consumed by the fire before the fire department could extinguish the fire(5-10 minutes).
Has had 2 codes come up for bad fuel injectors maybe more before it hit 50,000 miles dealer can't recreate cases a bad miss fire really surprised it runs
Since I bought this car I have had to replace sensors like they-??re going out of style. However I would like to report on 3 sensors that went out simultaneously on my vehicle in heavy traffic. I had the vacuum boost sensor for my master cylinder, my cam shaft sensor and my crank shaft sensor go out simultaneously. As a result my vehicle engine cut off completely (battery components still working) and I had zero control over my breaks. I had to use my full body weight on my break pedal to get the vehicle to stop. I was fortune to have been able to pull off into a parking lot. I have had to replace several o2 sensors on this vehicle. I didn-??t think anything of having any electrical issues until this happened. My check engine light has stayed on for over a year despite clearing codes and replacing o2 sensors. We check periodically and the only code is usually for the o2 sensor. We can save the sensors we have replaced for inspection if necessary. I had a low engine power signal flash across the infotainment system just before this happened. I was in heavy traffic and I-??m just fortunate I was able to get out of the way quickly enough before I hurt myself or someone else. The break issue and loss of power was actually terrifying
- Marbury , AL, USA
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The issue was the leak from the fuel filter. There was no any errors/messages on the dashboard. I am not sure when this leak has started. I assume it started in the end of January. I had a long trip to Canada. The car was parked at snow covered driveway near my house. And I have discovered strange stains on the snow under the car. I have made the pictures of the stains. This stained snow smelled as a fuel. The fuel leak was pretty bad. When I looked under the car it was dripping about 1-2 drops per second. Also the leak was very close to the exhaust pipe (maybe 1-2 inches) that could be very hot and theoretically could ignite a fire. As soon as I discovered the leak, the car was taken to the nearest CHEVY dealer Highland GM in Aurora, ON, Canada. They diagnosed the issue and fixed it on February 1st. In order to fix the leak the fuel filter was replaced.
Winter 2020/2021 I had to replace my exhaust manifold and now winter 2021/2022 I am having issues with my turbo/super charger but same code of P0299 for both incidents. Wondering what is going on with my vehicle. I bought it at 42,000 miles and now has 88,000 on
Check enginge light keeps coming on. Code says dealer specific, went to go to dealer, light went off. Two weeks later, light comes back on for a few days, goes back off. Had the diesel system cleaned by dealer, light still comes on and off. Car has 42K miles, expertly maintained. Dealer wants $135 to diagnose the problem that their own documents say there is no solution for. On star diagnoses found nothing wrong with the vehicle and didn't even show the 'check engine light' as being on. Similar reports from others online involving the 1.6L diesel. No performance issues with the light on, but Chevrolet should be able to fix the issue - even if the car is out of warranty. A two year old car shouldn't be having random check engine light issues.
When idling or at a stopped light my car jerks when I am sitting at a red light. It has done this 4 or 5 times since I purchased this car. No one knows what's wrong. I think they are waiting until my car is out of warranty before they address it.
The contact owns a 2018 Chevrolet Equinox. The contact stated that on several occasions while stopped the fuel saving system activated and shut the engine off but when the driver lifted off the brake pedal the vehicle failed to resume operation as designed. After restarting the vehicle, the vehicle operated as intended. The vehicle was taken to the local dealer camino real Chevrolet (2401 S. atlantic blvd, monterey park ca.) who was unable to duplicate the failure. The manufacturer was not notified of the failure. The failure mileage was 20,000. The VIN was not available.
I turned on my car and the engine light was on took it to the deal they poked the gas tank flap and reset the light sensor and for now it's off. The radio media screen keep freezing on back up camera.
Gmcacupdate@GM.com May 25, 2018, 8:42 am to me email id# T1em01cac (do not delete/alter this line) ================================================== dear joey, thank you for calling Chevrolet with regard to your 2018 Chevrolet Equinox. For your reference, your case number from our conversation today is 8-4188760340. I appreciate the opportunity to assist you. Chevrolet customer assistance Chevrolet has done nothing to fix this issue. I have run out of gas because you cannot trust the fuel gauge. It will normally take 10 gallons to fill a tank that holds 15 gallons and it shows empty.
The contact owns a 2018 Chevrolet Equinox. While the vehicle was stationary, the fuel line failed. In addition, the vehicle stalled without warning while driving various speeds. Immediately after, an excessive amount of fuel spilled onto the ground from the vehicle. A dealer was not made aware of the failure. General Motors roadside assistance was contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000.
Vehicle fuel gauge does not accurately register the amount of fuel in fuel tank. Will not register "full" even when fuel is flowing out of filler tube. When gauge begins to register "empty" and distance remaining approaches "0", it take less than 10 gallons to fill the 15 gallon tank. This creates the situation where the driver potentially drives the vehicle on remaining fuel and then runs out because driver is unable to determine actual quantity of fuel remaining. This has potential to create a hazardous situation if it occurs on a congested freeway/interstate, or a dire situation if it occurs in an unpopulated area removed from available gas stations. It creates an uncertain situation here in West Texas where there are large stretches of highway between communities. Chevrolet/GM has been aware of the problem since July 2017 and has stated that the fuel tank must be dropped and fuel sensor reseated or replaced, yet they are doing nothing to act upon that corrective action. I have opened two customer cases with Chevrolet in an attempt to resolve, and each time the cases are closed with comment that "...engineers are working...."
I have a 2018 Equinox with 4800 miles on it and the transmission went out on the vehicle. I was driving the vehicle the engine service light came on the engine S RPM excelerated and then the vehicle stopped excelerating and started coasting. I coasted into a business and tried to go forward and backward and the vehicle would not move. The vehicle was towed to the nearby chev dealer who conducted some tests and it was determined the transmission was out and I would take about 10 days tp get another one. We were driving from Illinois to Florida and the vehicle broke down in Tennessee.
After filling fuel gauge reads 3/4 full. Can never be sure how much gas is in the car. The dealer says this problem affects all 2018 Chevrolet Equinox's and GM terrains and there is no fix.
A D V E R T I S E M E N T S
- Cicero, NY, USA