This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Multiple times, I would check my oil preparing for long drives, and I would have to add a quart or 2 of oil because the dipstick was dry. When I asked about it at the dealership, fox motor's negaunee, I was repeatedly told they were known for oil consumption. The last time we drove it, we were driving in marquette mi, when started to sound and run as if it's a diesel motor and the transmission shifted and ran like it was at half power. In the middle of traffic on the highway no higher than 35 mph. We drove it straight to the dealership; they brought it in for service and discovered the timing chain needed to be replaced. Once into service they discovered the rings had failed, it only had just over 84,000 miles, way too soon to have a timing belt failure, or an engine failure. At no time did the dealership mention getting oil consumption tests at our oil changes, when the consumption was brought up, nor were we advised there were service bulletins prior to the engine failure. This is not a rare instance, but has become a critical safety issue. In addition, the engine failure has happened more than once to consumers getting their motors rebuilt only to experience failure another time.
Car had 90,000 miles when bought and with in two weeks it burned 4 qrts of oil have only had the car a month now just did a oil change a week ago and it's down 1.5 qrts and only drove 700 miles on this oil change
Check engine light comes on, checked it out it says evap system code, is this a common problem or is it a recall I erased code and replace gas cap, still check engine light came back
The engine is burning oil and consuming oil with 4 quarts over 2,000 miles. The engine oil light is also not illuminating showing that the engine is low on oil. When this occurs it also causes the car to jump forward while stopped and the brake engaged.
The contact owns a 2012 Chevrolet Equinox. The contact stated while driving 40 mph, the vehicle began to hesitate. The contact stated no warning light was illuminated. The contact stated she was able to drive to her residence. The contact stated the vehicle failed to restart and was towed to the local dealer newberry motors Inc located at 1227 newberry ave, newberry, mi 49868, (906) 293-5104, to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 108,000.
- Fairborn, OH, USA
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It has been burning oil since I have owned it. It also shakes real bad when applying the brakes. I have bought new rotors and pads and it still shakes no matter the speed I'm going.
Excessive oil consumption starting at between 30-40K miles. Sometime in about 2016 or 2017. Started receiving some information about some excessive oil problems but that there was still a pending classaction suit in progress and that I didn't need to do anything because my vehicle was involved. Took the vehicle to a dealer on 4/4/20 and was told that an extended "special coverage" warranty had expired on 9/20/2019. I explained that I have been adding up to 5 quarts of oil between oil changes at 3,500 miles. Was told to do an oil consumption test which was completed on September 2, 2020 to verify that 4.5 qts of oil were added over 2,955 miles of operation. GM now refuses to cover the repair because the "special coverage" timeframe that I was never notified about (120K miles or 9/20/2019, whichever is first) has apparently ended and the vehicle had less than 60,000 miles on it at the time the extended coverage ended. I've been receiving litigation information about a suit and claims for reimbursement for expenses into early 2020, but nothing about how to get the problem fixed if I have never previously filed any claims. I have not kept receipts of every time I added oil, I just check the oil periodically when refilling gas and add as necessary. I just want GM to honor the extended coverage and do the repair on the piston assembly. The original factory installed piston assembly has been updated with a newer part to apparently fix the oil consumption issue which tells me that there was a defect in the original factory installed parts and that this is not a problem based on improper care or lack of maintenance by the owner.
Engine is burning excessive oil consumption. Per mechanic this has affected timing chain, valves, pistons for which there was a recall. I do not recall receiving a notice of this recall. Mechanic said there was no/very little oil when I took to him to check what was causing vehicle to run ruff and sound ruff. He said parts were caked with oil. Mechanic suggested to take to dealer for recall kit repair.
The timing chain jumped on my Equinox causing extensive damage to the engine. The valves are bent and it needs a new gasket because of this. It will cost $4500 to repair. $6700 for a new engine. I owe money on my vehicle. The timing chain has jumped before, the day after I purchased it in 2015 (even though it had been certified) and within the last month as well as electrical equipment malfunctioning, preventing me from starting the vehicle. I am not sure if the previous owner had issues. I am putting today's date as this is when I received the news of the cost of repair. I was at a stop light when she quit working on me. GM needs to recall these engines. I want my loan covered or a repair. I am hearing a lot of complaints with this model and have had nothing but issues. This is getting ridiculous.
We purchased a 2012 Chevy Equinox in January 2020. We took it for the first oil change in May 2020 (mind you, during quarantine from March to may we rarely drove it) and for a knocking engine noise, only to discover the engine was burning oil. This is apparently a known issue with this year and model and the dealership did not mention any of this to us. We checked for recalls but this issue is not listed as a "recall". it is now September and we are having it serviced again for the same issue. We had the timing chain replaced in May. Again, the vehicle makes a rattling noise and is low on oil when we had the oil changed just four weeks ago. It is not draining oil, it is burning oil at an alarming rate.
Drive side seat belt is not latching in place, I am not secure or safe. Seat belt will not safely lock in place. This happens stationary or in motion. Paperwork has been sent twice on the the replacement of my engine. Second time was paperwork was sent registered mail which did so rec'd in early Aug but I have still not rec'd a signature of recipient.which was required.
Vehicle is consuming oil which I know is a major problem with this year car and will cause my engine to go or cause me to get into an accident if not fixed. And there has not been a recall. The car company sold me this car knowing this problem. Getting oil changes once a month.
Engine needed to be replaced due to excessive oil burning and subsequent metal fragments. Car was not included in notice of excessive oil consumption from Chevy nor was it included in recent class action suit. Oil changes were performed as required. Owner was never informed of excessive oil consumption issue. Low oil warning light never came on. Owner was stalled on busy road while heading to repair shop to find out why the car was chugging. This stall became a safety issue for owner and other cars on the road. Cost of repair was $7793.44. Chevrolet corporation refused to assist with cost.
The timing chain snapped without any kind of warning causing extensive damage to the engine, I see recalls for this due to excessive oil consumption. I had the vehicle towed to Chevrolet and expected some type of assistance as there is only 68,000 miles on the vehicle. I purchased the vehicle at the ron westphal Chevrolet a salesman named robert ithier had sold us the vehicle introducing us to the former owner, we looked the vehicle over and had one of our mechanics check the vehicle and it seemed fine. Now that Chevrolet is not helping fix this problem we found out before we purchased the vehicle codes were cleared and an engine light was reset just before we purchased the vehicle. I feel cheated, robbed and conned from this dealership, I am still waiting for repairs to be performed
My 2012 Equinox stopped running, it was making noise as I drove it and once I stopped and cut it off it never started again. On June 24,2020, it was running rough and I noticed the check engine light on. I checked the oil and there was none in the engine, there were no leakes observed, I could not figure out how all of the oil disappeared, there was no oil in the drive way at all. I went to the store got some, put a couple of quarts in, the next day I called the dealership for an appointment. Once there, I asked about the noise and they said everything was okay, they changed the oil, said nothing of the engine light and sent me on my way. The light went off the next day., July 27, 2020 I took it to my auto mechanic and he suggested I call GM because the car has been known to have issues like that and I should be able to get assistance with the repair, it only has 74,000 miles and I had only had it 1Y and 3 M. GM suggested that I allow them to tow it to the dealership, so they sent a tow truck and delivered it to serpentini Chevrolet the same day. I was told by customer service that they have had issues with Chevy Equinox engines burning oil and damaging engines. I also saw on line a class action suit that was one by the consumers for engine issues in regards to Chevy Equinox model 2010-2013 vehicles. At this point the engine is damaged and I do not have the truck in my possession. These vehicles are faulty, unreliable and unsafe there needs to be a recall
When driving stopped in drive and placed into reverse the truck idles then shuts off completely leaving me to place the truck in park and start it up all over again in the middle of traffic. The reversing stops only when backing out of a parking space or parking. There are no lights on the dash that indicate what the issue could actually be. Which means several attempts and lots of money spent to see what could fix the issue.
I recently purchased this vehicle in September of 2019, and I've realized that my car has been burning oil like crazy. I've had to add almost a quart per week on top of very frequent oil changes. My car makes this ticking noise when it starts and it sounds like the timing chain. There are thousands of complaints, yet the company won't do anything about it unless it's under 125K miles. Mine is at 150K. I don't drive rough or in crazy climates.
I own a 2012 Chevrolet Equinox (purchased in September 2011) that had been diagnosed by a certified GMC dealership (carl black GMC roswell, ga) with the exact same conditions as GMC service bulletin no.: 12313D ' special coverage adjustment ' engine balance chain and fuel pump. While my 2012 model is not listed as covered, I am requesting special considerations for my vehicle to be included in this sca given the exact match in vehicle symptoms and very close chronological proximity to the covered vehicles. I have attached two copies of the bulletins, 1 from your website and 1 from GM. Thank you
Was driving home from work and the engine turned off without warning. I was at a red light when it shut down. Upon further research, there was a lawsuit against General Motors about the engine. After contacting them they said I missed the deadline when we never received the claim form in the first place. The car has been consuming a lot of oil. It felt like I was changing the oil in the engine too frequently.
I purchased a 2012 Equinox on 6/22/2019. After several months I noticed my oil consumption was a possible issue. After having it diagnosed at our GM dealer I need to have the oil issue repaired. I replaced pistons, rings, timing chain, water pump, and spent $3532.13. I missed a recall by just a few weeks. This is very disappointing as this is now my 3rd but possibly my last Equinox. I want GM to honor this. II purchased this SUV on 6/22/2019.
A D V E R T I S E M E N T S
- Negaunee, MI, USA