This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Recently my car caught on fire while my husband and I were driving. We own a 2012 Equinox 2.4L. We didn't know until now that this engine is known for having extreme issues with a PCV valve and because of this design flaw the valve gets clogged up. It makes your engine build up pressure and then a crankcase seal blows (in our case is was the rear). This is something known to GM. There is a service bulletin out for this but GM won't cover it. We meet all the qualifications and they still won't cover it. There are so many people out there all over the internet posting about the same problem and GM won't help them either.
The contact owns a 2012 Chevrolet Equinox. The contact stated that the check engine warning indicator illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine seized. The vehicle was then towed to burke motor group (227 bayberry dr, cape may court house, NJ) where it was diagnosed that the engine assembly needed to be replaced. The manufacturer was not notified. The failure mileage was approximately 111,000.
I was on my lunch break at my work, parked in the parking lot with my vehicle on and running. All of a sudden, my vehicle shuts off and will not turn on. Come to find out it's something to do with my engine. The vehicle only has 105,654 miles on it and had oil. One problem we know so far is that this particular engine burned through oil like it was nothing. I haven't even owned the car for a year and this happened. I'm hoping that this isn't a wide spread issue.
Since I purchased the vehicle in September 2014 I have had three instances where the car has stalled while driving. Twice it was related to cam sensors and a check engine light came on. This most recent time on 1/5/2018 the car was idling funny and stalled out no lights on dash. I just got an oil change one week prior. As I was trying to make it to my mechanic I heard an awful noise from the engine I had never heard before. I just barely made it to the mechanic. It stalled at every red light on my way there....but when I got there and they hooked up the computer without a check engine light on a message popped up on the dash that said low oil pressure. I had only one quart of oil in there and like I said I just had the oil changed one week prior. In the past I had taken it to valvoline in between oil changes for top offs because that ticking/rattling sound when the oil is low was happening. They recently told me the Equinox is notorious for high oil consumption and owners are hoping for a recall. I have consistently looked for leaks because that seems to be my luck with cars. I never saw one until the other day and it appears to be a rear seal as it leaks almost at the rate of an oil change drain, but I won't actually know for sure until they take the engine apart. I am beyond frustrated because of course my warranty on the vehicle was up about 3500 miles ago and this is clearly a very expensive repair that isn't at the fault of the driver but rather the manufacturer. Additionally, I'm driving a newborn and two other children around in a car that will randomly stall or potentially combust due to engine failure as a result of lack of oil with no warning from the computer system in the vehicle. This has happened in the vehicle multiple times in 3 years roughly every 25-30K miles.
2012 Chevy Equinox was making a knocking noise took it to my mechanic. It was out of oil before my oil change was due. I had 1000 miles left before my oil change. This is the second time this has happened within 6 months. Contacted GMC today got S case number but have to wait for it to happen again and take it to a GMC dealer for a diagnostic test. Then today during a snow storm my windshield wipers just stopped working it was a mess trying to get home making frequent stops because of visibility.GMC said there are no recall for that or the oil consumption but I see so many complaints online about all these issues. Not to add the paint in the inside of the car doors and trunk doors are rusting. This is my last GMC car going back to Honda.
- Newark, NJ, USA
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My 2012 Chevy Equinox completely shut off, without any warning, while I was driving. No check engine light, no oil warning, nothing. The vehicle just died, in the middle of the road and wouldn't restart. It has less than 50,000 miles on it. I heard a knocking/rattling from the engine in Sept., checked the oil & it was bone dry! according to letter 16118 from GM, I was to take my vehicle to a dealership if this happened. I did, and started the oil consumption test. Got oil tested 2 times, once it was fine, the next time it was low. The 3rd time I got it checked was when it was towed in from my experience listed above. I was a quart low. Now I have a blown-up engine and the dealership wants me to pay $750 for them to take apart the engine to figure out the cause. I'm absolutely disgusted with this entire situation. GM knows about this issue and it's a huge safety concern! I don't know how GM can sit back and let their faulty vehicles be driven on our roadways putting so many people in danger! I drive 40 miles daily to and from work in rush hour traffic. Can you imagine the damage that would have been done to myself and others if this happened during those times" myself or others could have been seriously injured or killed! is that what it's going to take to make GM recall these vehicles?! and GM just suggests an oil consumption test, that takes months and miles to diagnose?! all while letting people drive their drive unsafe vehicles"! GM needs to step up and make a recall for this. Stop putting so many people at risk for some very dangerous situations! the day I came in to the Chevy dealership with this complaint, they should have taken my safety and others safety into consideration. They should have had instructions from GM to inspect my vehicle free of charge and they should have fixed it free of charge because it's obviously a manufacturing defect.
Had my car in 3 times in the last 6 months for work done. Had the main rear oil seal replaced along with the catalytic converters first time, second time was after I picked up had to take it back in due to a seal leaking and letting exhaust into the cabin of the car where they had the car for over a week before they even called me back, then finally the third had to take it back in on Nov 13, 2017 due to another oil leak in the car coming from the front crankshaft seal. It took the dealer 10 days after I took it in before I heard anything on what the problem was. I have been without a car for the past 18 days and no offer of a loaner or anything. This is a little ridiculous in that these oil leaks seem to come from the same problem of a pluged PCV valve causing to much pressure build up in the engine and causes the seals to leak. All the work was done under warranty, except the work on the front crankshaft seal which they want to charge me for the work. I have also had a check engine light on that they said was fixed when the replaced the main rear oil seal, but obvious it did not and now they say it has to do with the evap system. Which is one thing I told them when I took the car in the first time I took it in.
The contact owns a 2012 Chevrolet Equinox. While driving 15 mph, the rpms fluctuated and the engine failed. Also, the check engine warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the cam shaft injector sensor failed. The vehicle was not repaired, but was taken to sandman brothers, Inc. (56 E broadway St, shelbyville, in 46176 (317) 392-3271) for a second diagnosis. The manufacturer was contacted and stated that Chevrolet could not assist because the vehicle was not under special coverage. The failure mileage was 67,000.
Car engine stumbled 5 times this year while driving in the city while in motion 35-45 mph. Wouldn't accelerate. Feels like it stays stuck and wont move. Last incident 1 Nov 2017.
My 2012 Equinox is currently dead at a Chevy dealership. Here is the history: On October 20, 2017 the engine of my 2012 Equinox blew at 109,866 miles when key was turned. The engine blew because was absolutely no oil in my engine and no leaks were present. I did not see any lights saying there was an oil problem. In fact, my dashboard read that I had enough oil before the next oil change was needed. I recently purchased an oil change on September 15, 2017 at 108,500 miles. I provided the receipt to dealership. I have always gotten regular oil changes. Recently I had to get oil changes and checks more frequently than GM recommends due to oil missing from my vehicle for no apparent reason or explanation. Because I had to put in so much oil, I would often take my car in for an oil change at a local oil change business or request my father to change/add oil into my vehicle. I travel around SE mi and rely on my vehicle for work, so I do not have the time or extra funds to make an appointment take my vehicle into the dealership for monthly oil changes and top-offs (see below). February 10, 2017 - oil changed March 14, 2017 - oil changed April 26, 2017 - oil added May 18, 2017 - oil changed June 1, 2017 - oil added June 30, 2017 - oil changed July 8, 2017 - oil added August 3, 2017 - oil added August 15, 2017 - oil changed August 28, 2017 - oil added September 15, 2017 - oil changed at 108,500 miles October 20, 2017 - engine blew at 109,866 miles, without any indication that engine needed to be serviced, oil was low, etc. In fact, my dashboard shows that I have ample oil life left in my engine before oil needs to be changed. I have a few receipts for these service dates.
We received a "satisfaction" letter regarding the oil consumption and stability light on this vehicle. The engine burns oil constantly and the 2D cylinder misfires due to this. The car has gone into "limp" mode several times and when it does it idles extremely high and we have to take the water out of the reservoir and change the spark plug in order for the car to "reset". this is not a "satisfaction" issue; it's a safety issue and when I addressed this with Chevy I was told because my car has over 150K on it that it does not qualify for the fix or reimbursement. If this was truly a satisfaction issue I would agree, however a car that routinely goes into "limp" mode, idles extremely rough and burns over a quart of oil every week qualifies as a safety issue to me. This past weekend I had my daughter and granddaughter in my car about 1 hour from the house when it happened again. If took almost 2 hours to get home and when my husband looked at the car he's not sure his "standard" fix will work this time and we're now faced with an unexpected purchase of either a new car or being required to spend several thousands of dollars for a new engine. This goes beyond any satisfaction issue that I'm aware of and having to drive less than 40 miles an hour to get home in bad weather with my daughter and granddaughter, who is 18 months old is safety, not satisfaction. I do have the letters from Chevy and my response if you are interested in reviewing. Thank you
Every time I stop at a stop light or a stop sign my car will start idling really bad and will come up with the code engine stability. If I do not put it in neutral the car will stall. It does have 131000 miles on it and I had to replace the manifold twice and the timing belts, upstream 02 sensor and have had my mechanic look at it three times. Every time he has replaces some different sensors and for the first few days my car will run then it will progressively get worse and I have to put my car in neutral to get it to stop but even in neutral it will still idle.
Oil consumption test showed motor using oil before 1000 miles.I had purchased an additional warranty but it isn't worth the paper it's written on.I have looked over other complaints online about these cars and there are numerous complaints on this issue with this car. Have also had to replace gas cap twice on the car so the engine light would stay off
Valve on engine is loose causing engine to rattle and make loud noises when starting and driving. Engine is shaking can't afford to replace engine too much money just got the car still owe $14,000 on the car not under warranty any longer according to warranty company.
I have had my car for 2 years and in two years I have had to get the catalytic converter replaced also the tensioner belt the O2 sensors and a few other things replaced. My Chevy Equinox is a lemon and a few other people I know has said the same thing I wish I never purchased this car and I'm stuck with the $14,000 lemon that I can't get rid of.
I have a 2012 Chevy Equinox that I have owned since Aug. 2015. The car uses excessive oil, two or more quarts between oil changes on my four cylinder engine. A web search found this to be a very common problem. Chevy came up with the idea that this was a normal condition, but any back yard mechanic knows different. After all the complaints Chevy finally issued a technical service bulletin on excessive oil use. I called the dealership who said I needed an oil consumption test which of course is not reimbursed. I purchase insurance total lost vehicles and repair them. I have been driver this car for 2 year. Car has 60000 miles. Chevy still has car listed as salvage with warranty void in their computer. No dealership will touch it. I am on my 4th call to Chevy and they do not respond. Car will go low on oil to the point the engine bangs with no low oil indication. Tsb issue will not do repair.
Chevy Equinox 2012, but the truck a month ago, notice a rattle noise on the engine, after a month +1000 miles driving, need to add 2Q of oil, today 7/17 has no oil. Take it to Sierra Chevrolet on monrovia, the person on service department, mention that I need to pay $150 for diagnostic the problem, + need to pay 3 oil change to see if this truck has the issue mention on bulletin: 13-06-01-003F. Why I need to pay for something that is not my fault. Defect of manufacturing. Motion.
Purchased vehicle used in 2013 with 28K miles. Started noticing an engine knock in 2016, in between oil changes, @ apprx. 85K miles. Began having to add 3-4 quarts of oil every 1000 miles, give or take. Called dealership for service - while warranty was still in effect - and was told it was a common problem with this engine, and adding oil was all that needed to be done. While dealing with that, had to replace the sensor, as vehicle stalled while in a left turn lane, which almost caused me to be rear ended. December 2016 - oil continued to be burned at an alarming rate, so my husband contacted a friend who works for a Chevy dealer. We were told not only is the massive oil consumption not normal, but that GM is fully aware of the problem, but refusing to issue a recall or pay to have the pistons replaced! 2017 - have continued to add 2-4 quarts of oil every 1000 miles or so; then May 2017, received notice from GM acknowledging the piston ring wear/excessive oil consumption, but that it's only repairable within 7 years 6 months of original in-service date, or 120,000 miles, whichever comes first! seriously"! I am past both & am pissed off! GM has known about this problem for years, and needs to take full responsibility, not impose a year/mileage cap! I wonder if a class-action lawsuit would wake them up" I'm not opposed to looking into it! don't get me wrong - previous to my Equinox, I owned an HHR for 11 years, and prior to that, a Suburban for 5 years. I like my Chevy's but this issue has left a bad taste for them, and am totally unimpressed with their lack of concern regarding this issue. For those of us that are past the very convenient years/miles, this is a very expensive out of pocket repair. I can't even trade it in, as I still owe on the [xxx] loan!! step up GM, & do the right thing! by the way - hubby is replacing the timing chain today :O[ information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
We buy this car from Chevrolet company on November 14,2011. Since that time the car was not in often use. Up to one year it is was in the storage when we began to use it regular we note that the engine has some factory defect, the engine oil is often did non receive to even 5000 miles, at the 2500 miles estimetely, we were force to always change oil, the oil color of the engine was always very black as dirty, we always were wondering, why the color of the engine oil is turns very black, like we did not changed it for long time.
A D V E R T I S E M E N T S
- Hamilton, OH, USA