This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have only had my car for 3 years and there is only 70,000 miles on the vehicle. I get regular maintenance done as needed from the dealership. When I took my car to a different mechanic to do a transmission flush, I was told that my transmission had a bad leak and that it was leaking all inside the axle etc. The total cost to fix is 3,000 to 4,000 because I need a new transmission. I could tell something was not right when my car would not switch gears smoothly and it started making a winding sound. The car would barely pick up on the highway.
When my vehicle is in motion I am not getting the amount of power I should be receiving once I press on the gas. I believe the timing is off and I have a code: P0013 issue, actuator circuit, cam shaft position. I have seen a recall to the 2011 model for the same reasons and I'm sure my vehicle is having the same issues.
The key will not come out of the transmission. I've had a mechanic look it over and he stated that the car isn't all the way in park either because the button on the gear shift can be pushed in while the car is turn off and in park.
My vehicle keeps red lining at 6000 rpms and bangs into gear..been at the dealer many times and they say nothing's wrong but keep replacing parts...my car is still under warranty and now they wanna charge me for a transmission I have every record since we bought the car that this problem has been happening since day 1...the vehicle is in motions and it happens at different speeds I also have videos of it acting
The control module failed and resulted in headlight gone at ~50K miles. The transfer case went bad and the car did not move at all at 64K miles. Can not believe the powertrain got problem just after the warranty expired.
- Plano, TX, USA
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2012 Chevy Equinox. Consumer writes in regards to reimbursement for vehicle repairs. The consumer stated the vehicle smelled hot, stalled, and made a banging noise. It began chugging and died. The PCV was cleaned and the main bearing oil seal was replaced.
There was an issue with a valve in the engine that can become plugged in cold weather. Only certain VIN's were covered. My vehicle had the identical problem as the ones that were recalled had. However, because my VIN was not part of the recall GM would not cover my repair costs.
Check engine light goes off and on. Vehicle often stalls upon stopping and at times has an extremely hard decel, which continues after the key is taken out of the ignition. Vehicle idles hard. Upon parking, vehicle has suddenly reported reduced engine power" and " check stabili trak" not allowing the vehicle to go over 40 mph.
The rear main seal fails in cold weather. GM has issued a service bulletin on this matter, but doesn't include all vehicles that have the engine associated with the issue. Currently I'm the forth car in line at the dealership waiting to have this issue fixed.
The contact owns a 2012 Chevrolet Equinox. While driving approximately 45 mph, the vehicle shut down and the check engine indicator illuminated. The vehicle was coasted to the side of the road and towed to the contact's residence. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure was not repaired. The failure mileage was 122,000.
My 2012 Chevy Equinox completely shut off, without any warning, while I was driving. No check engine light, no oil warning, nothing. The vehicle just died, in the middle of the road and wouldn't restart. It has less than 50,000 miles on it. I heard a knocking/rattling from the engine in Sept., checked the oil & it was bone dry! according to letter 16118 from GM, I was to take my vehicle to a dealership if this happened. I did, and started the oil consumption test. Got oil tested 2 times, once it was fine, the next time it was low. The 3rd time I got it checked was when it was towed in from my experience listed above. I was a quart low. Now I have a blown-up engine and the dealership wants me to pay $750 for them to take apart the engine to figure out the cause. I'm absolutely disgusted with this entire situation. GM knows about this issue and it's a huge safety concern! I don't know how GM can sit back and let their faulty vehicles be driven on our roadways putting so many people in danger! I drive 40 miles daily to and from work in rush hour traffic. Can you imagine the damage that would have been done to myself and others if this happened during those times" myself or others could have been seriously injured or killed! is that what it's going to take to make GM recall these vehicles?! and GM just suggests an oil consumption test, that takes months and miles to diagnose?! all while letting people drive their drive unsafe vehicles"! GM needs to step up and make a recall for this. Stop putting so many people at risk for some very dangerous situations! the day I came in to the Chevy dealership with this complaint, they should have taken my safety and others safety into consideration. They should have had instructions from GM to inspect my vehicle free of charge and they should have fixed it free of charge because it's obviously a manufacturing defect.
After starting vehicle and putting into drive, the electronics of the car shut off (the radio, air condition, screen, power steering, etc) and the car would not accelerate. The vehicle was re-started; however, the same issue occured several times in a row. The vehicle was moved to a parking lot. The vehicle was towed to a Chevrolet dealership and the dealership service department called to inform that the fuel pump was leaking into the fuel oil crankcase (which is a known issue with the 2010 and 2011 Chevrolet Equinox and there is an existing recall for this issue).
Chevy Equinox 2012, but the truck a month ago, notice a rattle noise on the engine, after a month +1000 miles driving, need to add 2Q of oil, today 7/17 has no oil. Take it to Sierra Chevrolet on monrovia, the person on service department, mention that I need to pay $150 for diagnostic the problem, + need to pay 3 oil change to see if this truck has the issue mention on bulletin: 13-06-01-003F. Why I need to pay for something that is not my fault. Defect of manufacturing. Motion.
At times it seems like the transmission doesn't shift properly when starting to accelerate. It's as if it's not sure what gear to go into. Currently I have an engine light on and it stalls frequently. If I slow down or start to accelerate it will stall. I'm afraid I'm going to get rear ended by someone! it also blows out white smoke from the exhaust. I seem to be adding oil more often than I should.
My car shut down while I was driving. I have been having problems with the check engine light coming on.. I am afraid to drive it. I am having it towed to the dealership tomorrow. I am driving a rental. I will never buy another product from this company. I have been reading the complaints. Why have this SUV not been recalled. Are they waiting for someone to be killed before they do this?
Driving my car home, started losing power. Pulled over and had it towed to my mechanic. Found out my timing chain went and ruined my engine. I have 75000 miles on it and have maintained the oil changes in it regularly.
My 2012 Equinox began burning excessive oil. I had to add oil between oil changes. The vehicle exhibited the exact same issues as under the GM customer satisfaction #12312A which initially only covered the 2010 to 2011 Equinox. This same issue is also covered under technical service bulletin #13-06-01-003H. Based on this issue, my vehicle was in motion on a city street started so sputter while driving and finally shut down while driving. I was not able to get a dealership appointment and took the vehicle to Firestone complete auto care. They informed me that the low oil likely caused the timing chain to jump and recommend I should see the dealership for oil consumption issue as this was a well known issue with these vehicles. I was able to get my vehicle to the dealership. The vehicle has 85K miles and the warranty ran out 5 months ago. I was informed that the issue was the timing chain and it needed to be replaced for $1,600. Similar issue to the 2010 and 2011 Chevy Equinox which is being replaced. Was also told the oil consumption would have to be performed after the timing chain fix and would also be at my expense. There are significant issues for this vehicle and GM is not taking responsibility. The warranty was extended for the 2010 and 2011 vehicles as they should have but the issue is also affecting the 2012 and 2013 as GM has issued service bulletins for them but are not fixing a known issue. This issue is dangerous to customers driving as the car can completely shutdown while driving. This is a dangerous issue for vehicle owners and an expensive one for customers from which GM is avoiding taking responsibility.
Bought the vehicle at 40K miles in 2013. Since owning it occasionally had a rough idle when inclined on the off-ramp of a highway. It was a cross between and slight shutter and a jerk forward like the hill assist feature didn't want to hold true. As the vehicle got closer to 100K miles the idle was becoming more pronounced and started sputtering in drive-thrus and stop signs until one day it shut off. Check engine light came on and the vehicle had issues backing up without shutting off. Took into a mechanic the next day and they claimed it was very low on oil (even though I was still in my window) and some sensors needed to be replaced which were very expensive. Vehicle was ok for a few weeks and now it is starting the same activity again. Until I can take it again to get checked out I have to shift into neutral while at stop signs and off-ramps.
The transmission jerks, while vehicle rolls back when accelerating after a dead stop or from a slower speed. There have been multiple complaints. Why has there not been a recall for a problem that can have a fatal consequence?
A D V E R T I S E M E N T S
- Reynoldsburg, OH, USA