This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought my 2011 Equinox new in April, 2011. The 5 year warranty just expired April, 2016. I just had to have a new A/C compressor installed ($745) and my car only has 26,300 miles! obviously defective equipment. I contacted Chevrolet and of course they won't do anything because a certified mechanic replaced the compressor and I didn't take it to a certified Chevrolet dealership. I have lost faith in Chevrolet.
While driving on a major highway with an 18 wheeler behind me, the vehicle stopped going forward when I pushed on the gas. It was still running but had no power and began to slow down to nothing. I was able to coast to the side of the road, but was almost run over due to the sudden loss of power. I cut off the vehicle and tried to restart it, but it would only make a clicking sound. According to the dealership we towed it to, the timing chain slipped and ruined the motor. This is a 2011 vehicle with only 73000 miles on it. This should not have happened and since we made our final payment last month, none of it is under warranty. Surely this is not typical of this vehicle and the Chevrolet company can stand behind this repair.
The headrests on this car push my head so far forward that I have terrible pain while driving. I also cannot see where I am going due to the extreme angle of my head jutting forward. Not too safe--any reasonable person can figure this out. In addition, the car is burning excessive oil. Also, when trying to accelerate after slowing down in heavy traffic, it bogs. Again, not very safe. This car is a piece of crap--never again will I get a Chevrolet. This happens all the time!!
I bought my 2011 Chevy Equinox brand new, in 2011. 4/2015 I had a leak in my A/C line resulting in a $450 charge (my warranty had just expired). Now, 10 months later upon turning on my A/C for the first time this year, yet again my A/C is not working. In taking it to the dealership today, I'm now told that my compressor needs replacing with a price tag of $963. Upon online research, this seems to be a common problem amongst 2010 and 2011 Equinox. I'm not sure as to why Chevrolet hasn't looked further into this issue and/or issued a recall. This shouldn't be happening on vehicles that are 4-5 years old. Having to have my A/C worked on twice on a then 4 year old, now 5 year old vehicle is absurd. Sounds to me like faulty equipment.
I received a letter from GM/Chevrolet in August 2015 regarding oil consumption issues in my 2011 Chevrolet Equinox (service bulletin no.: sb-15285). I am currently having this issue monitored for this as I was told I would have to have bring it to the dealership every 1,000 miles for monitoring before they would do anything about this. In the meantime I have gotten a check engine code P0420 which relates to the catalytic converter. My Equinox has just at 84,500 miles on it and the catalytic converter warranty is only 80,000. I took it in to the dealer this morning and was told the converter needed replacing. After speaking with multiple dealerships and mechanics I understand and have been told multiple times that the oil consumption and piston issues have caused this problem yet GM/Chevrolet is telling me they will only help me approximately $200 to help with the new converter. They must know this is what's caused this issue as it appears that a lot the 2010 Equinox had the exact same issue and problems. I would really like for GM/Chevrolet to fix the converter on my Equinox at 100% their cost as it has had multiple other issues including transmission (covered under a bulletin listed on your site here), camshaft actuator (covered under a bulletin listed on your site here), etc. The converter per quotes are anywhere from $600-$1,200 which is a lot of money for an issue that was caused by the oil consumption issue they know about, but have to monitor first before they will fix it.
The car doors will not stay locked. After locking the car over night with the key fob I will go outside and find my car unlocked. Unsure if this affects the child safety lock feature on the rear doors. The car is stationary sitting in my driveway. This issues has been happening for some time now. My car was locked overnight and this morning I found it unlocked and someone had gone through it.
On the afternoon of August 12,2015 I was walking towards the rear open door that my nephew had opened. I did not see the door coming down, no beeping....it hit the top of my head and kept going down pushing me to the ground. I had a concussion and the ambulance took me to the hospital being as I had been unconscious. Spent one day in the hospital with lots of tests to see if my spine was damaged. No damage there after lying in their bed with a neck brace on. Will have follow up with neourologist with more tests. You need to have some kind of warning sound to let people know when the door is coming down. No resistance to the door when my brother in law tested it also. Please check into this....[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
Columbia, SC--I took the vehicle to the dealership to repair an ignition issue and told them that I was having a whining-type engine noise when I accelerated while the A/C was on, and that the A/C was starting to lose its cooling capacity. The technician informed me that my compressor was going out, but that it would probably last into the summer, but by the end of April I had to have it replaced, to the tune of $1260. Even though my car was out of warranty because of years, it had less than 28,000 miles on it at the time of the compressor failure. I contacted GM and was told that there was nothing they could do since the vehicle was beyond their 3-year warranty period. I posted this issue on a site called repairpal, and I have received numerous emails from owners with the same problem.
I have had many problems with my 2011 Chevy Equinox that started occurring about a year after I purchased it. The main concerns are the engine noise and how rough it runs, feeling as though I am being rear-ended in traffic (when moving forward from a complete stop it lurches forward, giving the feeling of being hit), rough start up (sounds like an old car at times) and the car stutters when accelerating (almost feels like it wants to stall out). I do not feel safe in this car now and have read that many others are experiencing the same issues. I have taken it four times giving them the same description each time at which they state that they cannot replicate these issues. They keep my car for hours and do nothing to it. I am a single mom so I can't leave my car without it causing major issues for me as I have to take my son to and from school. I received a letter from GM stating that there is an issue with the fuel pump and engine balance chain and describes what my vehicle is doing now-I believe I have engine damage and I am worried that I will end up breaking down on the side of the road at some point or worse stall out and end up in an accident! in addition to the engine problems there is a problem with the defroster, it just doesn't clear the windows fast enough, on going problems with the stereo (makes a static, distorted sound with the usb port) and the drivers side squeaks because it rubs up against the middle console. It is very frustrating because the problems are intermittent. I am hoping that enough people complain about this safety issues with regard to the engine and cause GM to deal with it appropriately! we should not feel afraid that our new car will break down on us, especially with our children in the vehicles!
Not sure of the exact date or mileage vehicle messed up first time. We bought it on January 19, 2011, messed up within first few days of having it. It's happened twice, when vehicle is stopped, but in drive (ex. Red light), then pressing the gas pedal it will either not go at all, or barely go and then not go any further. Have to put the car in park, shut off, then turn car back on to make it work right. Taken it to the dealership multiple times, they say they can't find anything wrong or duplicate the problem. No check engine light comes on, or any lights at all. Contacted GM also, they are not much help either, say we have to duplicate the problem before taking any further steps. Don't feel safe in the car, I have two small children. They have been with me both times it has messed up. The first time we were stranded between two lanes of on coming traffic.
A D V E R T I S E M E N T S
- Aurora, IN, USA