The contact owns a 2011 Chevrolet Equinox. The contact stated that while the vehicle was parked outside of the dealership, the contact heard an abnormal ticking sound coming from under the front hood of the vehicle. The contact notified the dealer of the issue and was informed that the noise would go eventually cease after driving the vehicle for a while. The issue persisted and the vehicle was taken back to the dealer. The vehicle was inspected and the contact was informed that the timing chain and assembly needed to be replaced. The vehicle was repaired. The contact stated that a year later while driving at an undisclosed speed, the failure recurred and the vehicle shuddered and lost motive power. There was no warning light illuminated. The vehicle was first towed to the residence and then towed to the dealer to be diagnosed. The contact was informed that the failure was caused by excessive oil consumption related to the timing chain assembly repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 107,000.

- Jackson, GA, USA

Let me take 5 minutes of your time to tell you a story that might be also experienced by other Equinox drivers. About 18 months ago, every time I would get into my wife's Equinox, which is under my name, I would start a fight with her, because the car would smell humid and will prompt asthma attacks. Especially when she would pick me up from the airport, the car would smell like an old wet-rug. I would turn the air conditioner higher and the small would be worst, so I would get mad at her and asked her to send the car to the cleaning and also asked the orally Chevrolet to change the air filters. For 18 months my wife and kids would smell the same chemical, not knowing that it was caused by a leak from the air compressor, which was letting poison freon gas into the SUV. Plus I would get so angry at my wife for the humid smell not knowing that it was not her fault. I hardly would drive the Equinox, because the moment I would turn the air, I would stop breathing as the gas will spark an asthma attack. Finally, our air-system stopped working and we took the SUV to the shop where the condenser has been replace and the smell as an old-rug and asthma attacks are not gone. My worry, for 18 months, my kids and wife go to breathe freon a highly toxic gas, which gave me asthma attacks. I would like if more drivers are sending complaints about freon getting inside their Equinox. This is a health issue that should not happened to consumers.

- Sahuarita, AZ, USA