This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Chevrolet Equinox. Upon starting the vehicle, an abnormal noise was heard coming from the dashboard. The vehicle was taken to an independent mechanic and it was diagnosed that the blend door motors needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure, but offered no assistance. The failure mileage was approximately 79,000.
Check engine light on for error code "low catalytic converter efficiency ", emissions. Manufacturer had volunteer recall for excessive oil consumption. Vehicle was burning oil excessively and coated element of catalytic converter. Manufacturer replaced piston seals and rings to stop oil consumption but refused to replaced damaged catalytic converter caused by oil consumption.
Air compressor- has gone out and the cause for it was when I had a recall fixed. Chevrolet has stated they will not fix the issue and now as a college student I have to pay $1000 to have it fixed. I expected a reliable car and after more than 5 times in the shop I really wish I would have stuck with my 2001 vehicle which was more reliable than what this Equinox will ever be.
The contact owns a 2010 Chevrolet Equinox. While the vehicle was being inspected, the mechanic discovered that one of the wheel lug nuts fractured due to corrosion. Also, the timing chain was replaced three times and the engine oil was being consumed prematurely. The engine failure was not corrected and the wheel lug nuts were replaced. The manufacturer was not made aware of the failures. The failure mileage was 68,138.
At 13,000 miles the fuel tank, fuel pump, fuel level sensor replaced. At 56,000 miles the water pump and balance shaft chains were replaced after the car broke down on the side of a major highway. At 64,000 miles the camshaft position acutator and solenoid valves were replaced after another highway breakdown. At 69,000 miles the engine was replaced for a breakdown once again. At 81,000 miles the fuel pump and balance shaft chains were replaced once again after a breakdown. At 90,000 miles the car stopped in the middle of a major highway. The wave plate was replaced and metal debris was found in the transmission.
- Smyrna, GA, USA
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Transmission is failing. Transmission type is 6T40. It appears to be either the wave plate or the reverse drum. According to several service centers, there have been continuing issues with this transmission as well as other versions. I do know that Chevy has extended the warranty on the engine due to a "concern" over the lower timing chain tensioner. I do not know what percentage of vehicles need to fail before GM would be forced to do something but they obviously know there is an issue because GM/dealerships have agreed to cover some costs for customers that were the original owners after 100K miles. According to my service center, the transmissions seem to begin failing between 80mk and 110K. Unfortunately for me, I am 3% beyond being covered.
Brought vehicle into first dealer for loud engine noise at low speed (1 to 10 mph)06/17/2011. Dealer said it was the fuel injectors and said they will install an insulator to quiet the noise. Installed insulator problem not resolved 7/1/2011. Brought it to another dealer for the same noise. Dealer found noise from timing chain7/26/2012. They replaced timing chain and tensioner8/31/2011. Problem seemed to be resolved. 8 months later the noise is back. Gas mileage and power has decreased. Dealer suggested running a solution through the engine to clear out carbon from low octane gas. Dealer applied solution and told me to run two tanks of super unleded to resolve the problem 4/6/2012. Noise is still there after 2 tanks of super unleaded 4/13/2012. Going back to the dealer in a week 4/20/2012. Contacted GM in detroit to express my anger.4/13/2012..
2010 Chevy Equinox keeps knocking, dealer replaced timing chain twice and the timing chain tensioner twice and still has the problem. It now shuts off while driving and shakes and mis-fires when cold in the morning. Dealer cant seem to find anything wrong they said the 4-cyl engines are problematic and nothing can be done. I have called GM and they haven't offered me anything. I have videos of the car having problems, they said that's not good enough.
While driving down I-95S, the 2010 Equinox lost power and the stability control light along with the check engine light came on. The car was pulled to the side of the interstate and eventually was flat-bedded to a local Chevy dealer. Once the car was looked at by the dealer they informed me that the timing chain failed and the whole motor would need replaced.
***attention*** new info on hard shifitng.... like others with a 2010 nox I have serious shifting problems mostly between 3rd and 4th gear. It hesitates and jerks hard into gear. This happens about 3 to 4 times a week which means the dealer can never diagnose the issue. We even put a fault recorder on it set for transmission errors with no success. What happened yesterday is very relevant. The dealership called and said a new new service bulletin was just issued for the problem but had no fixes only to say that it was within normal range. According to the dealer it appears that the shiftng points vary according to driving habits and this changes with time as the computer "learns" your driven habits and adjusts. The dealer recommend that I come in every few weeks and they would reset the codes and this would help the issue but no fix since the computer would again adjust shift points. Another option was to trade up to a 6 cyl model ( plus $10K) which does not exhibit the problem. This is also a safety issue if this occured while going into a wet corner and experience a hard shift causing tires to loose traction. The take away point from this comment is that GM finally recognizes a serious situation, unfortunately that have no fix other that buy a new 6 cyl model. Closing comment: The 2010 model has close to a 100 service bulletins while the 2011 has only about 10. Obviously the 2010 was an experiment (beta test) and we helped them fix problems by driving and commenting on issues. The 2011 was the result of most of the fixes.
The contact owns a 2010 Chevrolet Equinox. The contact was driving 55 mph when a noise was a heard from the engine and the vehicle stalled. The vehicle was taken to the dealer and the dealer confirmed that the interior engine walls were scarred. The manufacturer was contacted and the vehicle was repaired. The failure mileage was 46,954 and the current mileage was 48,900.
Has a tapping noise in the engine took it to dealer and they said that they can, T hear or fine the problem, I told the shopmanager that they will not find it will the window up, also started the SUV up one morning and the fuel rang say 303 mile I drove 7 miles to work and saw that it said 294 so the SUV than us 9 gallon of gas in seven miles.the merchant said that was normal that, S a lie.the dealer just don, T want to fix the problem, if it not any money in it for them than they don, T want to fix the problem. I don, T want to go out of town and the motor blow up or the defrost stop working and my family get hurt than it, S on.went to two dealer and they couldn't hear the tapping and I am standing there and hear it.all this money that we paying for this SUV they need to fix the problem or we will get action 9 news on it.
Our 2010 Equinox 2lt 2.4L (4 cyl) that we bought in Aug. 2009 started having stalling/rough idle problems after a year, we took it to the dealer 5 times. They kept saying that there is casting sand clogging the solnoids.they claimed to clean it out each time. They finally gave us a new engine but we don't feel safe driving it because we are starting to feel the same problems again. There is a bulletin for all this. We have contacted GM and they won't help us. I guess we will have to call a lemon lawyer. I have seen others with this problem. Why won't GM do anything for us or really it?
My wife and I bought a preowned 2010 Equinox with low mileage and a short time later I was checking fluid levels and noticed the oil was 2qts low, added oil. Short time later we went on a trip and a while later I checked oil level and it was down a quart. Called Chevy dealer where it was bought and they said they would do a oil consumption test to see how munch oil it was using. Dealer ship changed oil and was down a quart. Service technician said he had no ideal where the oil was going, and I told him it was pretty clear that the motor was burning it, number one the tailpipe was black as the ace of spades and there must be a factory defect in the engine. I have spoke with GM head office about this and they did give me a claim number.
On Aug 15, 2010 my new Chevy Equinox, with only 717 miles on it, stalled in the middle of the St. It was towed (mirak Chevrolet) on Sunday Aug 15th, and they didn't fix the problem until tues. Aug 24th. In the interim I had been told that they didn't know what the problem was and finally a whole new transmission had to be ordered. I have called the Chevrolet Corp. And the GM executive offices to inform them that this is completely unacceptable. A brand new car only 3 weeks old should not need a new transmission. I told them that I don't want the car because I have a child and I do not feel safe in it. GM told me that there was nothing that they could do; I had to take it back. On Nov 1st I was driving home with my daughter after work and my car stalls again in rush hour traffic. This time I had my vehicle towed to the dealership that I brought it from (quirk Chevrolet), and called GM again to notify them of what happened. The service advisor who was dealing with my vehicle [xxx] said that the problem this time was due to debris getting into the cam shaft screen/filter. I told GM that I do not want that car anymore, either give me a new car or refund my money and I will take my business elsewhere. Again, they told me that I have to take the car back and there was nothing they could do. I told them that this is a vehicle that stalls in the middle of the street while driving. This is a huge safety issue! on Nov. 4th I went to the dealership to get my car. [xxx] let me transfer my belongings in the service garage, told me drive out of the garage. As I was pulling out of the garage I tried to avoid hitting another car but didn't clear the turn, I wound up scrapping and damaging the side of my car[xxx]didn't guide me nor did he tell me to stop when I was about to hit the side of the garage, he just stood there watching. His manager ([xxx]) came out and told me I have to get my insurance to pay for it. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Bought a Chevy 2010 Equinox back in November of this yr., at 5,000 miles I noticed a secondary noise rattling/knocking type of sound coming from my engine (at acceleration). Brought the vehicle to the dealership 3X no results. I brought my car to 2 different independent mechanics both noticed and observed the noise and both seem to believe the noise is lack of fuel getting to the engine causing MINIexplosions to the engine, therefore causing holes in the pistons which would cause further engine damage. I contacted GM and the dealership both ignore the problem and will not acknowledge at this time, later found out from the GM dealerships service station that according to GM tech assist that there are 20 other cases like mine that they were notified of and GM is not willing to do anything about, this to me is a major safety concern to myself and my family. Now I have more miles and the noise is getting louder and more frequent. I don't feel safe driving my car knowing that my engine could be severely affected. I have brought my car back to dealership 3X to no prevail. Please help!
2010 Equinox 4000 miles. When driving a loud squealing noise comes from engine. Took it to dealer and they replaced the serp belt the first time. Still squealing and took it back the next week where they state it was the pwer steering gear. Replaced the power steering gear and car still makes the same noise. On my third attempt to replace a random engine part picked out by whatever machining is free for the day.
Bought a 2010 Chevy Equinox on Oct. 31st..have had it 5 months and has 5,500 miles on the motor is making a severe or really loud ticking noise. Took it to 2 Chevy dealers and they tell me this is normal but when you start one up on the lot it makes no where near the noise mine does. They tell me it is normal for this kind of fuel injectors and refuse to fix it. Was not loud at all when we purchased the vehicle now it just keeps getting louder. It really is a shame when we pull up next to an older car and it is quieter than our brand new one.
My brand new Chevrolet Equinox 2010, which has less than 2000 miles has been overheating already. I took it into the dealership and they have no idea what the problem is. The temperature gauge does not work at times. The error message that I am getting: "ac off due to high engine temperature".
- Suwanee, GA, USA
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A D V E R T I S E M E N T S
- Millsboro, DE, USA