This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Chevrolet Equinox. While driving approximately 55 mph, the speed suddenly began to decrease. The vehicle eventually would not operate in the drive position although the engine was still operating. The vehicle was towed to the local dealer (genesis Chevrolet, 21800 giation ave, East, mi) where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 106,000.
The contact owns a 2010 Chevrolet Equinox. While driving 55 mph, the vehicle independently decelerated without warning. The vehicle was towed to bomnin Chevrolet (11701 sw 152nd St, miami, fl 33177) where it was diagnosed that the housing needed to be replaced and the transmission was overhauled. The vehicle was repaired. The manufacturer was made aware of the failure and did not assist. The VIN was unknown. The approximate failure mileage was 87,540.
The contact owns a 2010 Chevrolet Equinox. While driving 30 mph, the vehicle inadvertently shifted into neutral. There were no warning indicators illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with a transmission wave plate failure and the transmission needed replacement. The vehicle was not repaired. The manufacturer was notified and had the vehicle towed to terryville Chevrolet (302 main St, terryville, ct 06786 (860) 506-6404) where it was diagnosed that the transmission needed replacement. The vehicle was still not repaired. The manufacturer was contacted again and informed the contact that the vehicle was out of warranty. The contact stated that the manufacturer offered no further assistance and opened a case. The failure mileage was 41,000. The VIN was unavailable. Consumer stated car wouldn't go in reverse. Updated 8/21/18
I have a 2010 Chevrolet Equinox and on July 21st, 2017 it would not go into reverse. After doing some research online I've seen that many others have had the same problem that I have been experiencing. No 3rd gear/no reverse. It says it has a wave plate that often breaks and shoots shattered pieces into the transmission, all without any warning or suspicion that anything could be wrong. I called the finance company which then L then led me to GM customer service telling me there were no recalls or information about anything. It is now October 3rd, 2017 and my car has been sitting in the same parking space (cannot reverse to get out of parking spot) with a full tank of gas. I urge anyone who experiences any problem to report it. I need help and I need it asap!!!
Beginning around 30,000 miles I began experiencing a clunking sound and jerking when the transmission would shift from 2nd to 3rd gear. I took it into the dealership multiple times and was told they could not duplicate the problem. I was told that it was because I was always driving in eco mode. Even out of eco mode I still experienced the clunk/jerk. Once the warranty ran out I was unable to take it in and pay the diagnostic fee to be told nothing was wrong. Recently I noticed more slipping especially when accelerating to enter traffic on busy interstate causing hesitation and danger when trying to merge at high speeds. After getting off the highway and crawling home, I parked the vehicle without incident. After parking upon trying to shift into gear it refused to shift at all. Towed to local mechanic and was told the transmission was out, had towed to GM dealership. Battling GM now trying to get assistance with replacement since this is a common issue and it was acting up before warranty expired. GM should be ashamed for not fixing this common problem
- Paducah, KY, USA
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The contact owns a 2010 Chevrolet Equinox. The contact stated that the vehicle experienced a loss of power, the vehicle would not shift into gear while being operated, and the ABS warning indicator illuminated. The vehicle was taken to independent mechanic where it was diagnosed that the transmission, ABS sensor, and motor needed to be replaced. The vehicle was repaired however the check engine warning indicator illuminated. The dealer was not contacted. The manufacturer was contacted however no further assistance was offered. The failure mileage was approximately 115,656.
The transmission slips out of gear if the car does not reach 35 mph within the first two stops the car makes. When initially putting the car in drive, the car rocks back and forth while shifting into gear.
Let me start off by saying that I am one of many having the same trouble with my 2010 Chevy Equinox. On Jan. 21, 2015 I was hit by a young driver totaling my 2002 S10 crew cab. I feel this truck saved my life. In need of a safe vehicle I found myself at bowman Chevrolet purchasing a certified 2010 Chevy Equinox with less than 41000 miles. At that time I received 24 months of oil changes/routine maintenance plus road side assistance and bumper to bumper for 12months. This vehicle seemed great till my first oil change and maintenance. In less than 3 months I took it in for service they said it couldn't be serviced. I apparently bought a Canadian vehicle. Called bowman about the issue and was told to bring it back to them ( over an hr from home) at this time I mentioned a few things I felt were issues (my car would run on after shut off, would roll backwards in drive and shifting would pause between gears). About a month later I got my car back, new dashboard with a few scratches and a good chip in the windshield. Wasn't happy but they said all was good. Until the next time I had to take it in, still having run ons when I shut off the car and shifting problems along with a few minor things( I was told was not covered but should have been still under what I was promised by the 12 months bumper to bumper) over the next 21 months of my warranties I continued to have many issues with my car. Never fully fixed each time I took it in and being told many times they wont do the recalls because its on a Canadian car not my now american car. On July 13, 2017 driving on 96 in construction and rush hr traffic with my grandson the transmission was losing gears at one point the car stopped abruptly. We barely made it home! drove it to dealer next morning only had 1st gear. Apparently this is a known problem. Help us all!
The contact owns a 2010 Chevrolet Equinox. While driving 5 mph pulling into a service station, the vehicle started to jerk violently. The contact shifted the gear into park. When she attempted to shift the gear into reverse, the gear shifter failed to go into reverse. The engine warning indicator illuminated with failure code: P0776. The vehicle was taken to an independent mechanic (fisher transmission) where it was diagnosed that the piston ring, snap ring, and 3-5R wave plate were detached with metal shelving and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle was not covered under the warranty. The manufacturer did not offer further assistance. The approximate failure mileage was 113,000. Updated 11/07/17
We have a 2010 Chevrolet Equinox with 66000 original miles on it and the transmission has failed. We were coming home from a short road trip and the car started to act up. We couldn't go over 25 miles an hour as we only had 2nd gear. We had no reverse or other gears. We prayed to could limp it home and call the tow truck to come and get it. We had to have it towed to the dealer and had to replace the transmission which costs us $4500 and the transmission was not repairable.
The contact owns a 2010 Chevrolet Equinox. The contact stated that the vehicle experienced hesitation and jerking. The contact also stated that the vehicle experienced a lack of engine power. The vehicle was towed to the residence. The vehicle was then towed to a transmission specialist where it was diagnosed that the transmission had malfunctioned and needed to be replaced. The dealer or manufacturer was not contacted. The failure mileage was 94,143.
Brought my SUV in dealership for recalls from 12/5/2016. It's been in for mutiplable recalls plus oil consumption recall now received my car back had it for 2 days now service department telling me my transmission wave plate needs to be replaced. Service department had returned my car saying everything was fine to drive let me leave in it knowing they knew this would happen. Very upset plus am out around $800 dollars thought these recalls were covered nope had to come out of my pocket. Now they want $4374.69!!!!!!!!!!!!!!!!!
The contact owns a 2010 Chevrolet Equinox. While driving at a low speed in rush hour traffic, the accelerator pedal was depressed; however, the vehicle failed to respond. After approximately two seconds, the transmission engaged and the vehicle slammed into gear. The contact was able to get the vehicle off of the roadway safely. The contact stated that vehicle was cycled off and back on and it operated normally momentarily; however, the failure recurred. Also, while attempting to traverse a hill, the transmission became inoperable and caused the vehicle to roll backwards. The vehicle was towed to bill kay Chevrolet (located at 601 ogden ave, lisle, il 60532; tel: 603-968-2900) to be diagnosed. The contact stated that the vehicle was currently still being diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 57,000.
Driving on highway snap ring in transmission broke and jammed in gears causing car to suddenly stop and near accident, ,,,known problem in this 6 speed auto.
I started to drive to a meeting during evening rush hour and the car would not accelerate when I stepped on the gas pedal. Heard the engine rev, but the car would not move. I was able to drive it to the dealer in manual mode at a slow speed. The dealer said they would have to replace the transmission control module, which is inside the transmission, to find out if there is mechanical failure. After replacing the control module, they said that the car still would not move, and that they would have to take the transmission apart. Cost to replace three pistons and forward clutch friction plates would be $3844 plus tax. The car is a 2010 Chevy Equinox lt AWD with 89000 plus miles. Regular driving on highway and city roads in Florida. I called Chevy customer service and they declined to offer any compensation for the transmission stating my car was out of warranty. I have found several online forums with a lot of dissatisfied consumers having the same issue with transmission failure. This is a safety issue and a known problem for many years that has been neglected by Chevy. In my opinion the transmission failure experienced by so many consumers should warrant an investigation/recall by national highway transportation safety authority.
Just driving home from huntsville, al airport took off from stop sign on a main artery street in the city and my RPM gauge just climbed like crazy and I was not moving very fast so I pulled off main road. I came to a complete stop and tried taking off again it seemed like it was going to be O.K. so I pulled backed onto road when traffic cleared and tried to accelerate and the same thing happened again so know at this point the transmission was slipping pretty bad without any warning I limped it home and called dealer he they told me to bring it in and they would check and addvise for $95 they said it wasnt covered under warranty I had 85000 miles on it. They diagnosed the trans had to be replaced at a cost of $4700 I could not afford that so I had to have it towed to a local trans shop for repairs. Ends up its a 6speed automatic trans and the repair shop had to replace the 1/3/5 drum some kind of plate broke inside the housing the owner of the tran shop said it a real problem GM had 2008/09/10 they have an updated drum and snap ring for repaires. I feel like Chevrolet should be responsable at least for some of repair cost. Thats my story.
The contact owns a 2010 Chevrolet Equinox. While idling at a red light, the contact depressed the accelerator pedal and the rpms increased to 5,000. The vehicle barely moved and would not engage in gear. The check engine warning indicator illuminated. The contact moved the vehicle to the side of the road, engaged in neutral, waited approximately five minutes, and then engaged in drive. The vehicle returned to normal except it did not go into third gear or reverse. The vehicle was towed to an independent mechanic who diagnosed that the transmission failed and needed replacement. The vehicle was not repaired. The approximate failure mileage was 153,000.
While driving on city streets, my gas pedal became unresponsive. The car began to slow down. Unable to keep my speed, I was unable to make a stoplight and had to stop. While my foot was on the brakes, the RPM for my vehicle were steadily at 6-7000. As the light turned green, I put my foot on the gas pedal, received a jolt as if the car was accelerating, but was slowly making my way up to 20 mph. As the time took near 30 seconds to make the climb on a flat road to 20 mph, I decided for my safety to hit my emergency flashers. Around that time, the check engine light came on. I pulled to a side street and hit 'onstar'. they were able to give me two codes that appeared. P0776 and P0700. While talking to onstar, my car was in park and again the engine was pushing 7000 rpms. I was barely able to make it to my house as the car was barely able to maintain it's speed. The next morning I was curious if I was able get the car out of my driveway or if it could move in a forward motion. I was forced to push my car out of my driveway as I could not go in reverse at all and again I noticed that the car could barely move forward. After having my car returned from specialist in transmissions, they gave me pictures of what they found. Which I included five with the complaint. The issue after talking to the dealership is a very common problem and by reading those two codes were able to instruct me the parts that broke inside the transmission without opening it up or checking the transmission fluid.
The contact owns a 2010 Chevrolet Equinox. While driving approximately 35 mph, the check engine warning indicator illuminated. The accelerator pedal was depressed and the vehicle started to decelerate with the engine rpms at 6,000 when the contact removed his foot from the accelerator pedal. In addition, the vehicle failed to reverse and the "D" on the instrument panel was blinking. The vehicle was taken to a dealer, but was not diagnosed or repaired. The contact also stated that onstar produced codes P0776 and P0700. The manufacturer was made aware of the failure. The approximate failure mileage was 79,300...updated 08/30/17
A D V E R T I S E M E N T S
- Harperwood, MI, USA