This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
To whom it may concern, I am writing to express my deep disappointment and frustration regarding my recent experience with my 2017 Chevrolet Cruze. It has come to my attention that there is a known issue with the piston in the engine of this model, and unfortunately, I have fallen victim to it. This issue has caused significant inconvenience and expense for me. As a loyal Chevrolet customer, I expect better quality and reliability from your vehicles. I urge you to address this matter promptly and take responsibility for the faulty piston in the engine of the 2017 Chevrolet Cruze. I trust that you will take appropriate action to rectify this situation and restore my confidence in your brand. Case # 9-12557961076
Several times during ownership (Bought used in 2021 with 13,000 miles at purchase, currently 35,000 miles on car. Entire instrument cluster including center screen and center console shifter selector goes completely dark. This includes both speedometer indicators. No apparent cause, no advance warning, screen(s) just "black out". After some time...30-40 seconds to as long as 2-3 minutes all console and instruments lights come back on. Happens during daytime and nighttime usage, with heater and/or air conditioning in use.
The contact owns a 2017 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who determined that a faulty High Mount Stop Lamp gasket allowed water to leak into the trunk and fill the rear compartment battery tub, resulting in water damage to the Multifunction Power Supply Converter, Fuel Pump Power Control Module, and Fuse Block. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 16147, but the vehicle was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000.
The contact owns a 2017 Chevrolet Cruze. The contact stated that the vehicle was designed with the Auto START/STOP feature; however, while at a complete stop, the engine turned off but failed to restart. The contact shifted into park (P) and restarted the vehicle. The contact stated that the failure occurred intermittently. Additionally, the contact stated that while driving between 35-65 MPH and depressing the accelerator pedal, the vehicle jolted and hesitated to respond. The contact stated that the failure occurred intermittently. The contact also stated that the check engine warning light illuminated intermittently. The vehicle was taken to an independent mechanic, where it was diagnosed but no issues were found. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 42,000.
- Fresno, CA, USA
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I purchase this car in 2017 apprentices 2017 Cruze at the time it only have four thousand miles it has 80,000 MI it was a fuel injector pump replaced next to the engine at everybody there knew that the car was defective due to the fact that they have several men that don't know what they're doing and working on these cars are unprofessional workers and everybody here knows that they keep repairing cars and they need to send them back to the manufacturer for DFCS and numerous problems they said everybody here got nothing but junk cars and they need help to replace them immediately in this car the cruise and the Malibu the odometer kept sticking and going bad and they did replace it once and then they replaced it again and they left the park open in the vehicle you always have to get so many oil changes with this and then the one-time the Auto stop feature had got stuck on a train track and it was very hard to get that car off we had got frightened and had jumped off the car over here in Milwaukee off of 2nd street or 1st Street we're trying to report whatever we can so I can get a replacement vehicle or sometimes the rear camera was defective to it didn't always come on right away
The contact owns a 2017 Chevrolet Cruze. The contact stated while he was attempting to start the vehicle, and while attempting to turn the vehicle off, he observed that the "remote key not detected" message was displayed. The contact stated that he had gone through several replacement key fobs. The contact had taken the vehicle to a local dealer, where he was sold a new key fob. The vehicle was not diagnosed and only the key fob was replaced. The manufacturer had not been informed of the failure. The contact researched online and related the failure to manufacturer Technical Service Bulletin Number: 16-NA-396 (Intermittent Operation of Key Fobs - Electrical System). The failure mileage was 117,000.
The car stopped Communicating with the computer and the antilock brake system there was no morning and it-??s hard for me their break in my car be going faster going to slow down my foots not on the pedal
2017 Chevrolet Cruze with 28,751 miles is continually losing all gauge functions, air conditioning, radio, turn signals and emergency flashers are affected. Problem originally surfaced in late 2017 with about 12,000 miles while the vehicle was on the highway. The next day vehicle was taken to auto nation Chevrolet and dealer advised to return the car when the problem reoccurred, about a week later the vehicle was taken to the dealership with the problem. The vehicle was returned but I was not advised of what caused the malfunction and problem did not reoccur until 1/27/21 the vehicle was left unused overnight and next morning vehicle did not have the malfunction. The problem reappeared on 2/10/21 and while filming the occurrence the malfunction cleared and vehicle was once again operational. The vehicle was stationary in the last 2 incidents but the problem originally occurred various times while the vehicle was in motion. To this date I do not know what causes the vehicle to lose all gauge and other vehicle functions. I have videos of the occurrences and I am submitting screen shots from the videos all of which are with the ignition on and engine running. The 4th screenshot submitted shows when the display is returning to normal while the problem existed on 2/10/2021.
The contact owns a 2017 Chevrolet Cruze. The contact stated that while at a stop light, the auto stop mode was activated and the vehicle stalled without warning. The contact stated that the instrument panel was dark. The contact stated that the failure recurred twice. The manufacturer was made aware of the failure and informed the contact that the VIN was not under recall. The contact was informed that an advisor would contact the dealer. The contact was advised not to mention the failure to the dealer because she had taken the vehicle for the replacement of the battery to verify if that was the cause of the failure at jenkins Chevrolet of venice (2324 S tamiami trail, venice, fl 34293). The failure mileage was approximately 18,511.
Car battery on vehicle with 17,000 miles on it battery died on major street and completely locked up almost everything car could not be pushed out of way on major street on rainy dark morning fortunately was a Sunday morning with not heavy traffic battery is in trunk and autozone would not put new battery in it even though advertise that the will aaa came to rescue within 30 minutes this car I wasa on major street at stoplight in middle lane and had to stand outside in rain to try andwave arns to try and make sure someone would not rear end me.I was stopped at a trafgfic light when it was about 1 month after I leased it also came to complete stop on side street and took GM 3and 1/2 hours to come and get it to take to dealership about 3 miles away
There is a known issues with the 2016+ Chevy Cruze models where the top mounted brake light cracks and water leaks into the trunk under the spare tire and into the battery compartment. The water also comes into contact with other electrical components that are between the rear seat and rear quarter panel. This causes a musty/mildew smell in the vehicle and can potentially cause electrical shorts and issues due to the components that are in the affected area. As stated this is a known issue with these cars and a recall was issued for this exact problem but there are many other vins that were affected including mine that were not included in the recall.
This is for the knock sensor I have changed it 5 times it will last maybe a month or at the longest 2 months and it will throw the check eng. Light on again I have called the dealership they say there's no recalls yet and when this happens if U take off slow it will shift fine but if you try to go and get on the highway and get up to speed fast the rpms will go up real high and not wanna shift very well. This just happen to my wife's car again today and its the knock sensor I have already put my computer on it and that's what is coming up on it. We have 2 of these cars both 2017 Chevy Cruze lt 1.4 turbo and hers is the only one acting up.
"no remote detected" message or intermittent remote functionality. This has happened about 5 times now. I have been able to get it working by pressing the unlock button on the key fob and then it recognizes the key fob. The vehicle is parked and I get in to try and start car.
Vehicle was parked, electrical short. Possibly after locking the vehicle the fire department said. Resulted in fire damaging the whole interior of vehicle. Visor melted, burned from center console, right through the floor to the frame, damaged the seats. Car is a mess from smoke damage. Car was declared a total loss by the insurance company.
Digital gauge cluster eventually shorts due to factory-installed wiring being too short. Needs a special wiring harness to lengthen the wires to prevent premature wear. Affects everything from the radio, to critical vehicle information such as mileage, fuel level, current speed, rpms, etc. This issue can occur at any time. In my particular case, the vehicle was operating fine in the morning, was shut off, and then no longer functioning in the afternoon upon starting up again.
On 11-6-18 at 33,960 mi while driving on city street a loud pop sound under the dash, instrument panel and all electrical went out (dash, radio, etc) then all warning lights cam on as if car had just been turned on, all display came back normal after several seconds but check engine light stayed on. Dealer found code P16F3 and replaced ECM. Three weeks later (11-23-18 at 34,960 mi) same thing happened while driving but no pop sound and no check engine light afterward. Dealer found no codes but indicated a tech bull dated Oct 5, 18 (pic 63333C) indicting GM working on fix. 5 weeks later (12-26-18 at 35,970) same thing occurred agin but this time, unlike previous two times, was driving at highway speed in dark and headlights also were affected (headlights went out then came back on). Immediately drove to nearest dealer (different than original dealer) and they also suggested calling GM consumer line to enter a ticket for safety. Dealer had vehicle nearly 2 weeks but could not find any codes or issues and said GM tech called and said return car to owner as there are no issues. Consulted a local mechanic (former GM) and discussed with service mgr at dealer about a possible ground problem that would impact computers w/O causing codes. At impasse as dealer refuses to acknowledge there is a problem. Scared to drive vehicle at night for fear of accident. Do not know of headlights were affected first two times because of daylight conditions.
I was sitting stationary in traffic when the light changed to green. I prepared to move, the auto stop kicked off and shut my car down. Nothing was on but all the lights on the dashboard. I had to shift into park and restart my car. This was the first time this has happened and it almost caused an accident since the car behind me was not aware that my car had just cut off. Now my car makes a jerk whenever I accelerate or come to a complete stop. Please look into this because this is a true safety hazard and will eventually cause an accident!
A D V E R T I S E M E N T S
- Moran, KS, USA