This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In September, my daughters 4 side airbags blew out while driving. She wasn't in any collision or accident, they just blew out and the piece that blew out on her side, hit her in the head too.in may, less than a week after we got the car, she was going up around a curve, someone came around that curve on her side, hitting her driver side mirror, cracking, and breaking the glass. She was ran off the road by the other driver, and she did go over rocks, scratching the bottom of the car, we put it on a lift and there wasn't any damage, just scratched. After her airbags deployed, I was told to contact General Motors right away, so I did. I told them what happened, and made sure I told them what happened in may, the lady that took the claim, said that's fine, she will make sure all that was notated! now, from the time I called GM, it took them a week to contact me, which is unacceptable. I even called back in a couple days demanding someone contact me right away. I was told it was a mechanical issue, and it needs to be dealt with. I was told by a GM dealership, that it is very obvious it was mechanical, faulty airbags. It took almost 3 weeks from the time I called GM for them to get it to a dealership and get their investigator out to look at it. She can't drive the car, the seatbelts don't work and airbags deployed, so I refuse to let her drive it. So from the time the investigator came out and looked at it, recorded his findings, it was another 2 weeks.my daughter called the lady at GM and the investigator that contacted her to get info. I sent an email asking why it's taking so long too. Finally, GM called me, saying the decisions are final and they 'found no merit that it was a mechanical issue',and they won't be doing anything to help. She also told me nothing like that has ever happened before. I want them to take responsibility! they are using what happened in may!
My seat belt on the driver side will not latch. I can't hook my seat belt and if I get in a accident then I will get hurt. I need this to be taking care of as soon as possible.
- Parkton, NC, USA
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- Milford, MI, USA