I bought a 2016 Chevrolet cruz ng on September 7, 2016. On September 10, 2019, I took my vehicle to the Chevrolet Agency to check the water filtering of the 3 light stop of the car, it leaked water again after the repair of the recall N162064340. On this visit I was notified that the car had a recall of the steering system (recall N182201620) which presents a failure in the packaging of the steering box causing moisture to enter the part and deactivate the power steering. After checking the car the Agency indicated that there was no problem with the steering system and the Agency closed the recall N182201620. On November 5, 2019, when I started my vehicle and put it in drive, the steering system was deactivated, preventing me from turning, I immediately stopped the vehicle, and the board threw a message 'the power steering has been deactivated, drive with caution', the steering wheel is completely hard and it is not possible to manipulate it. I contacted the Agency and the car was towed to the Chevrolet workshop at my cost, the Agency analyzed the fault and responded that it was not related to recall N182201620 (same fault that is no longer shown on the GM page) and that the the car had no guarantee, the Agency notified me that I should pay for the change of the part. Talk to GM 01800 and I report the situation, they contacted me after 72 hours without an answer, after 6 days GM's response was that the vehicle had no warranty and that they would not repair it, the advisor indicated that the recall of the steering system was the responsibility of the Agency and that GM was not responsible, they refused to give me a technical response of the failure of the piece and they violation of iatf rule 16949: 2016 clause 10.2.6, they refused to perform an analysis of the piece failed and refused to change or repair the fault of the steering system for free.

- Chihuahua, TX, USA

The driver information center, speedometer, tachometer, fuel gauge, temp gauge, and touchscreen display quit working this morning on our '16 Cruze. Car starts and runs fine but know way of knowing our speed or what gear it's in. Persists through battery disconnect.

- Burton, MI, USA

Door ajar sensor goes off while driving, parked cause alarm system to go off. Door locks go back and forth while driving. Dome lights go off and on.

- Mansfield, OH, USA

My door ajar alarm goes off not stop when car is in motion after 3 mins the locks try to unlock and lock going down the road and the dome lights flash on and off. My alarm system goes off every 10 to 20 min in the middle of the night or day so you cant set your alarms and all order for the part are on back order. The door sensor triggers the most when making a hard right turn. Moving parked or sitting I drive the sensor still alarms out

- Mansfield, OH, USA

Just received a recall letter of some form for my 2016 Chevy cruz stating that a fire may start when the D.C./D.C. converter is powered due to a resistive short occurring due to electrical/ lighting problems I believe the letter describes it better then I can. The problem I have it the letter states that Chevrolet will pay for a temp fix if I take it to my dealership before Jan.31st but after that any problems due to this manufacturing errror will come out of my pocket. I have two children and my wife who use the vehicle obviously this is a serious risk for my family that needs to be permantly fixed by Chevrolet not temporally prevented

- Fort Campbell, KY, USA

I purchased a new 2016 Chevy Cruze limited from fairway Chevrolet on 4/2/16. At the time of purchase I was not aware that it had a center high mounted stop light flashing device on it[the dealer called it a "red alert system". I stated to dealership personnel that per dot laws that I believe such a device is not legal. They stated that it was legal.I removed the device myself as they were to busy to do it without a lengthy delay.can you please look into this issue? the dealer service personnel stated that they install these on all there new vehicles and if its not legal per dot laws then I hope you can and will rectify this issue. My name is [xxx] phone #[xxx] and my email is [xxx]. please let me know what you can do about this issue if anything. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Las Vegas, NV, USA