This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound emanating from the engine compartment, prompting her to pull to the shoulder of the roadway. After a visual inspection of the engine compartment, the contact observed that the coolant level was abnormally low, and an unknown fluid was leaking. The high engine temperature warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 160,000.
The contact owns a 2014 Chevrolet Cruze. The contact stated that while the vehicle was parked, there was coolant leaking onto the ground. The vehicle was diagnosed by an independent mechanic however, the cause of the failure could not be determined. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 101,000.
The contact owns a 2014 Chevrolet Cruze. The contact stated while driving approximately 35 MPH, the vehicle unintendedly accelerated. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the catalytic converter and the up and down screen sensors needed to be replaced. The vehicle was repaired. Additionally, the vehicle had started to overheat. The contact stated that the temperature gauge was in the red zone. The contact stopped the vehicle and became aware that the coolant reservoir was almost empty. The contact added almost a gallon of coolant. The contact stated that the coolant leaked out onto the driveway. The contact had taken the vehicle to a dealer, and it was determined that the water pump needed to be replaced. The water pump was replaced. The contact had taken the vehicle to another dealer where it was diagnosed with a defective water pump and by appearance the pump had not been replaced. The vehicle had not been repaired. The contact researched online and related the failure to TSB Number: 14371B - Engine Coolant Leak from the Water Pump (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was 105,481.
2014 Chevrolet Cruze. Consumer writes in regards to transmission shift problems. The consumer stated it took a while, before the gears shifted properly. Also, at times, there was a smell of gas and coolant. The battery cables were corroded.
The car was turned off for approximately 45 minutes. The door was opened and a buzzing noise was coming from the engine area. It lasted about 5 minutes. The same thing happened 5 more times. At that point, we had an appointment to be at. The issue has been handed over to the GM engineers. At this point, nobody knows what the problem is, we believe it could be a safety hazard. The only time we have driven the vehicle since that episode, was to take it over to the dealership.
While driving my newly leased 2014 Chevy Cruze with the heat on to school I became dizzy, nausea and very disoriented. I pulled over and opened the windows took my hat and scarf off, within a few minutes I began to feel normal again. I preceded to start driving again only to have the same thing happen again. I called my mother to make her aware of what was happening when I drove my new car. She advised me to leave the windows open and to keep the heat off until we could get this car in for service. We brought the car in for service on January 13th, 2014 advising them that within 15 mins of driving the car we would become sick with a headache and very nausea and dizzy. The service men laughed at us. We told them that maybe its carbon monoxide getting into the car. We left the car at the service center. The very next day I received a call from the dealership advising me that yes we were right that it was carbon monoxide getting into the car. They had a service man drive the vehicle who concluded that yes it was carbon monoxide poisoning. They were going to get in touch with GM and advise us as to what they were going to do!!
A D V E R T I S E M E N T S
- Hampton, VA, USA