This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on the freeway, the engine started revving extremely high regardless of the gear I was in. We safely got our selves off the freeway and in to regular street traffic. After coasting off the ramp into traffic, I was able to put it in 1st and drive about. 3 miles. We stopped for a stop light in the center lane on a slight incline. And then the clutch had completely failed. When I tried to move I first, the car revved but rolled backward. No previous warning signs. The issue isn't the clutch failure, but the low milage of the clutch failure, 67000. We were told it's due to wear and tear, but that's concerning to experience this issue at a relatively low mileage.
Vehicle hesitates when merging onto highway traffic. This began happening after I owned the car for more than 3 years without similar incidents. Its dangerous because just when you need power to merge, the power dips instead which is potentially likely to end in being rear-ended. Vehicle was taken to the Chevy dealership where it was purchased. They kept it four days and stated they could find nothing wrong because they found no codes. They state it might be due to "turbo lag" which is normal. It is not normal as I have owned the car almost 4 years before this began happening.
Car was stolen left front end was damage. Paid 2500 for repair. Pick up car 07/27/2018. The was in the shop 03/2018. They the car back to me no air bags. No front for cover on the sterring wheel. They want to pay another $279 for air bags. Now their a sound coming from under the car. I just don't have extra money insurance did pay off because I was not driving the car. The car do drive the same it keep cutting off. The speed is 20 to 40 it wontt go any higher and the engine is not shutting off. The is trying to zoom fast on its on. Iam really scare.
While trying to merge into traffic my vehicle engine speeds up to 7000 RPM but the car only gets up to about 28 mph. I have almost been rear ended because of this. Also I tried to pass other cars at first the car seemed as it had the power to pass but as I got at the side of the car I was passing with pedal on floor the transmission seemed to lose power and dog down. Almost causing me a head on collision. On the highway my car doesn't seem to have the power to pass cars unless going down hill. The cars engine speeds up but the transmission do not speed up so it just burns more gas. That I can not afford on disability.on June 8 2018 I took the car back to weimer Chevrolet in moorefield, wv, they told me everything was fine gave me a copy of the vehicle inspection they done. Other Cruze owners said they have the same problem I told them to call GM themselves to let them know of this problem. I spoke to a miguel at GM at customer service, he told me that a manager would be in touch with me.on June 26 2018, a GM manager called my cell phone and asked for my address, and a brief explanation of the cars issues E-mail address and the dealer info. I then on June 28 I got a email from a courtney at GM stating that they have been unable to contact me. Even though they have my home / cell numbers. And that if this matter is resolved do nothing but if not to call them, I tried to and got no answer so also sent a reply to their E-mail, stating that this matter has not been resolved and how dangerous these cars are. Once again no response from GM as of July 17. I feel as though GM does not care about my families or my safety in this matter with their lack of response. I 'm not sure how many others have reported to GM with their issues but I know mine is falling through the cracks. So if you can please help with this issue I would greatly appreciate it.
After the vehicle started with clutch fully depressed, I put the car into 1st gear it lunged forward about an inch and now it will not engage in any gear. Car only has 53,000 miles on it. I can let the clutch out completely while in gear and let off the break and there seems to be almost a grinding while depressing the clutch, then I have the clutch fully let out and the car goes nowhere.
- Raleigh, NC, USA
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The contact owns a 2014 Chevrolet Cruze. The contact stated that the vehicle experienced unintended deceleration while driving approximately 65 mph. The contact drove to a safe location and the vehicle would not respond even when shifted to a different gear. Landers Chevrolet of norman (1221 ed noble pkwy, norman, ok) was contacted and diagnosed that the transmission was defective and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was not notified. The failure mileage was approximately 54,000.
Engine oil cooler failure. Housing is leaking on outside of the engine block that part is bolted to. Not sure when leak started and if the vehicle was moving or stationary. This part was covered on 2011 and 2012 model but written out of warranty for 2013 and later models. Dealership keep inventory on this part due to frequent replacement needs. Chevrolet knew the part has problems instead of repairing the issue with the part they have removed it from powertrain warranty even though it is part of the powertrain. This repair cost over one thousand dollars on vehicles that are still under powertrain warranty. The water pump has special coverage adjustment ( https://www-ODI.NHTSA.dot.gov/acms/cs/jaxrs/download/doc/ucm507379/sb-10057265-3557.pdf). I believe the issue with the oil cooler is very similar to the water pump issue. Going through Chevrolet Cruze talk forum and reading issue after issue online further shows mine is not an isolated incident.
I have have to have a PCV value cover/intake manifold replaced in my car 3 times. My car is covered under warranty but that warranty will expire. I will have to have is replaced again at some and it seems that no one is asking why this part has to be replaced so frequently in a car that is less than 5 year old. There is a code that appears but it is months after the car starts to surge when you turn it on and feel like it is going to cut out when idling. I live in the city and cannot hesitate to drive when the light turns as it may cause an accident.
"takara recall" my 14 Chevy Cruze turbo when out, there is a recall on some of the 14 Chevy Cruze but the cut off date was in March and my car was manufactured in June. Car has totaled loss of power and starting to smell oil burning
While driving trying to accelerate cars hesitates than drives normally dealer claims car is fine was check by their mechanic before being sold. When driving on freeway to change lanes car hesitates when trying to accelerate. Feels like power is delayed.
Transmission failed (3rd gear not working) on April 7,2017. Car had 70,384 miles at time of failure. Car has a transferable 5yr/100,000 powertrain warranty. Because the initial failure was diagnosed by my local licensed repair facility, GM will not honor powertrain warranty until it was verified by a authorized Chevrolet dealership. That verification was performed today, May 30, 2017... vehicle currently has 74,000+/- miles. When I spoke by phone with GM customer service on April 24,2017, GM assigned a chase file and said that upon verification of the failure by an authorized Chevrolet dealer, they (GM) would work with me to determine a level of monetary participation for the repair. I called GM today, upon word from the Chevy dealer that they did indeed verify the failure of the transmissions 3rd gear. Now, GM informs me that they will not honor the warranty and all costs must be covered by the vehicle owner. This is not right. I am attaching a file of the receipt from the initial evaluation performed at my local repair shop.
On 7/28/16 this manual transmission car would not go into reverse. A local Chevy dealership replaced the shift cable to solve the problem. On 9/28/16, the car again would not go into reverse. The shift cable was replaced again. A few days later, no reverse. When checked out again, reverse worked! now this past week, it wouldn't shift into 3rd, 4th, or 5th gears while driving. While in 3rd, 4th or 5th gear, the tach RPM was jumping all over the dial.the car could only be driven in 2nd gear doing 15mph on a 50mph road. It subsequently stalled out. A day later it did not shift into any gear.car back at dealership. Phone call reference # 1068173.
The contact owns a 2014 Chevrolet Cruze. While the vehicle was being parked, it began to drift in the opposite direction independently. The failure was persistent. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
The car turns off while I am driving, no matter where I have had it turn off on the expressway and street while in drive and at times it the RPM idles while im at the stop like and parked. I have contacted Chevy but they didn't want to honor the powertrain warranty and I was not to told not to come back to ron craft Chevy. So I took it to miller auto body and repair, here in houston, they recommend that I replace the engine cover I did out of my own pocket even though its was supposed to be honored at the Chevy dealership under powertrain. I still continue to drive the car but it still losses power and turns off while im driving. Last night the battery died, I replaced it with a new today but the car still shuts down and stops while I'm driving. I don't know what to do and why this is happening and why Chevy isn't honoring the powertrain warranty on the faulty engine components, the stability track stays and the check engine lights stays on and a traction lights stays on. I have done regular maintenance on this car every since I bought it, every maintenance inspections were all done by Chevy, I just don't under stand why they play dumb when honoring my powertrain warranty.
The contact owns a 2014 Chevrolet Cruze. While accelerating from a stop, the vehicle surged forward inadvertently at different times. There were no warning indicators illuminated. The vehicle was taken to a dealer where it was diagnosed, but the failure could not be duplicated. The manufacturer was notified of the failure. The failure mileage was 12,386. Updated 01/11/2017 consumer stated it happened again after being checked by dealer (day after was checked). Updated 6/25/18
The vehicle's def sensor went bad, resulting in the vehicle entering "limp mode" after 100 miles. As this vehicle is diesel, it is used to commute long distances (100 miles each way.) this caused the vehicle to not be capable of driving a safe speed on the highway. This vehicle is less than 2 years old, no sensors should be going bad after two years. The "fix" provided by the manufacturer is to replace the whole def tank with a new updated tank (including sensor) and an accompanying module. As I drive relatively long distances, my warranty is up, resulting in this "fix" to come out of my pocket. After reviewing many online forums, it appears that this is a common issue.
Transmission downshifting harshly from 4-3 then 3-2. throws you forward and I feel like I have whiplash from it. Took it to Chevy dealer twice and they said its fine. It is not fine.
My car loses acceleration when driving. It almost stops in the middle of the street. I am trying to go but when I put my foot on the gas it doesn't go. I hear something underneath when I try to put my put on the gas.
A D V E R T I S E M E N T S
- Santa Monica, CA, USA