The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving approximately 5 mph, the brakes failed. The vehicle did not stop when the brake pedal was fully applied, causing the contact to crash into the rear of another vehicle. There were no injuries and a police report was not filed of the incident. The vehicle was taken to the dealer but no diagnoses was provided. The contact referenced NHTSA campaign id number 13V36000(service brakes, hydraulic) but did not confirm if the vehicle was included in the recall. This failure persisted intermittently over a period of one year. The manufacturer was notified of the failure. The approximate failure mileage was 19,000. Updated 8/19/14 the consumer stated the vehicle's trunk exterior manual latch would not open the trunk and the steering wheel air bag is on recall. While driving, the vehicle would hesitate and lurch. Updated 08/28/2014

- St. Louis, MO, USA

The contact owns a 2012 Chevrolet Cruze. The contact stated that the brake failed while reversing. There was no power assist when the brake pedal was applied. The failure continued intermittently for two months since the vehicle repaired under NHTSA campaign id number 13V360000( service brakes, hydraulic). The contact had not experienced any failures before then. The manufacturer was not made aware of the defect. The approximate failure mileage was 22,815.

- Annapolis , MD, USA

My teenage daughter drives this car. Along with a number of service issues and down time in the shop, it has been nothing short of a disappointment. She now has a braking issue that is consistent with the recall that was issued in October of 2013 (12213). She was driving the car at 15-20 mph and the brakes failed when depressed. She then had to push again, this time harder and barely missed a car in front of her, thus freaking her out completely. Now she will not drive this car again as she does not feel safe. We took the car into the dealer and without any secondary notice saying that the parts are available, they had them in house... really" does this take a fatality for G.M to do the right thing and be on top of their business" updated 11/24/2014

- Agoura Hills, CA, USA

As I was backing out of parking spot the brake pedal went to the floor increasing the time and distance to come to a complete stop.vehicle was towed to dealership where they determined it was a faulty brake microswitch (GM part # 13460776)that was already replaced under GM recall #12213 on March 20,2014.the dealership replaced the switch again and claim the brakes were now "working as designed".

- Lebanon, OH, USA

The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving 15 mph, the driver attempted to decelerate but the brakes failed to respond and the driver crashed into a concrete mailbox. The driver sustained extensive injuries to the back, arm and neck. The vehicle was destroyed. The vehicle was taken to the dealer. The technician was unable to diagnose the failure. The manufacturer was made aware of the problem. The VIN was not available. The failure and current mileage was 15,000. Updated 06/17/14

- Crossville, TN, USA

Received a recall in October 2013 (recall 12213). Parts are still not available as of March 2014.

- Holt, MI, USA

The contact owns a 2012 Chevrolet Cruze. The contact stated that NHTSA campaign number: 13V360000 (service brakes, hydraulic) had surpassed a reasonable time for repair. The manufacturer was contacted and stated that the part was not available for repair. The contact stated that additional force had to be applied to the brakes in order to stop the vehicle. The vehicle was not repaired. The approximate failure mileage was 40,000.

- West Frankfort, IL, USA

Driver was traveling approx. 15-20 mph when traffic stopped in front of her. Driver was at a safe distance behind the vehicle in front of her. However, after applying the brakes the car did not stop and hit the vehicle in front of her. The driver could not figure out why the crash happened as she applied the brakes and the car felt like it wouldn't stop. Not only did the vehicle not stop but it also had extensive front end damage without any airbag deployment. Both issues are very concerning to the driver. The vehicle has since been repaired but still feels like the brakes are not functioning like they should.

- Baltimore, MD, USA

Upon backing down driveway, it was evident that brake booster pump pressure was lost. It took an extraordinary amount of physical effort to push the brake pedal adequately enough to get vehicle to stop. Upon switching from reverse to drive, pedal pressure immediately returned to normal. We have not been notified that our 2012 Chevrolet Cruze eco is included in recent brake recall.

- Leland, NC, USA

The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving approximately 30 mph, the brakes were applied and the vehicle failed to stop or decelerate without warning. The contact crashed into another vehicle. A police report was filed. There were no injuries reported. The vehicle was taken to a private mechanic where the contact was awiting diagnosis of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure and current mileage was 32,000. The VIN was not available.

- Waipahu, HI, USA

The contact owns a 2012 Chevrolet Cruze. The contact stated that while reversing from a driveway, the brakes failed to respond without warning. The contact stated that additional force was applied to the brake pedal in order to stop the vehicle. The failure recurred intermittently. The vehicle was taken to a dealer twice however, the failure was unable to be duplicated. The manufacturer was notified of the failure, who informed the contact that the vehicle was not included in NHTSA campaign id number: 13V360000 (service brakes, hydraulic). The vehicle was not repaired. The approximate failure mileage was 10,000 and the current mileage was 25,000. Updated 11/13/13

- Lake Arthur, LA, USA

While pulling into parking space crawling into position the brakes failed and the car vibrated and lunged forward crashing into a brick wall. The brake pedal went all the way to the floor the car then began to vibrate then accelerate forward hitting brick wall. I believe that the turbo charge engaged because of the vacuum boost failed causing the turbo to engage. Filed complaint with GM no luck said it was driver error. Needless to say we are repairing the car then trading in. I have contacted local media can't seem to get any help. We have been loyal Chevy owners for over 20years never again. I think the public needs to be warned before someone gets killed. If someone was walking across the front of the car they would have died.

- Bolivar, OH, USA

The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving 10 mph and applying the brakes, the vehicle failed to stop or decelerate. The contact had to utilize the emergency to stop the vehicle. The vehicle was towed to a dealer for diagnosis and an unknown part was replaced. Two days later the failure recurred. The vehicle was towed to a dealer and the same part was replaced again. The manufacturer was notified of the failure. The failure and current mileage was 18,000.

- North Las Vegas, NV, USA

On or about June 13, 2013, I was parking my car in my space at the apartment complex I live in. I pushed on the brakes and the car went up and over the grass and into the support structure that holds up the awning at our clubhouse. The mileage listed is approximate, as I currently don't have the paperwork from howe collision at hand. I have a $500 deductible with my insurer, aaa Michigan. There was no police report taken. The damage to my vehicle was repaired by howe collision in Plymouth. I picked up my car on June 24, 2013. The car has a 1.8L ecotec with DOHC 4-cylinder engine. It also has a 6-speed automatic transmission. It has stabilitrak-stability control, with traction control. The brakes are 4-wheel anti-lock, front disks, rear drums. My vehicle was manufactured in lordstown, Ohio. I read an article in the jackson citizen regarding a defect in the brake assist function that had been linked to 27 accidents. GM announced the Friday before that it was aware of the 27 crashes, but stated there were no injuries. The cars involved are 2011-2012 1.4L engines that were built in lordstown. GM said for owners to take their car to the dealer where it was purchased, (mine is a lease), for repair of the broken part. My dealer, [xxx] in Plymouth said they didn't know anything about it. My niece, whose email I am using, called and spoke to the service department. The service department said they had no official notice from GM and that not all 2011 and 2012 Cruze's were involved in the recall. He also told her that I would get a notification in the mail, which to date, I have not gotten. If you need any other information you can call me at the number listed or email my niece, [xxx], at the email listed below. Thank you for your time. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Plymouth, MI, USA

I been having trouble with my brakes 6 mths into having the car. I notice it makes a lot of noise and now when I let up on them, it makes the front of my car pop up.

- Indianapolis, IN, USA

Brakes have been making noise only 1 year after purchase. Car doesn't have significant mileage for this type of problem.

- Jacksonville, FL, USA

The contact owns 2012 Chevrolet Cruze. The contact stated that while reversing from a drive way, the brakes failed to respond. The vehicle was taken to the dealer for diagnosis where it was stated that the brake booster needed to be replaced. The vehicle was repaired and the manufacturer was notified. The VIN was not available. The approximate failure mileage was 50,000.

- New Lebanon, OH, USA

The contact owns a 2012 Chevrolet Cruze. The contact stated that while reversing out of residential garage, she attempted to engage the brakes but they did not respond. The vehicle was taken to the dealer however, the technician was unable to diagnose the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure mileage was 51,000 and the current mileage was 57,000.

- New Lebanon, OH, USA

I backed out of a parking space, applied the brakes and the pedal was extremely firm with no brakes at all, then I pumped the brakes, pedal slowly goes to the floor, another pump and braking is working again. This has happened several times, but now happening with more frequency. It also has happened on multiple times while backing out of garage onto a flat surface. Brakes correct themselves after incident. I picked up my grand-daughters from day care, and was exiting the parking lot on an incline driveway and when I applied the brakes, I had to push with all my strength to get the car to stop. Brakes pedal was extremely firm. I almost hit a pedestrian on the sidewalk. Appointment with my local dealership tomorrow to examine car. I cannot identify exact situation when this issue occurs. Very nervous about having granddaughter in my car and just driving it in general, if the brakes don't work properly.

- Madison, WI, USA

The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving in reverse at approximately 2 mph, the brake pedal was depressed but was unresponsive. The emergency brake was utilized and additional force was applied to the brake pedal in order to stop the vehicle. The failure recurred intermittently. The vehicle was taken to an authorized dealer, who informed the contact that the vehicle was not included in NHTSA campaign id number: 13V360000 (service brakes, hydraulic). The vehicle was not repaired. The manufacturer was not notified of the defect. The approximate failure mileage was 41,538.

- Winston Salem, NC, USA