CarComplaints.com Notes: What’s that smell – it’s a tad sweet with a tinge of chemical toxicity? If you own a 2011 Cruze it’s probably a coolant leak. It’s a widespread and notorious problem for the car and is the subject of a class-action lawsuit filed in the state of New York. And that’s not the only problem 2011 owners face…
Many say the 2011 model year suffers from a throttle lag that is probably due to a fauly electronic throttle control. The problem is signifigant enough that some owners say they are too scared to drive their cars. Those that do get behind the wheel often say their transmission isn’t shifting properly and problems start occuring as early as 15,000 miles.
All of this leads us to say you’re probably better off without this car’s headaches (they’re probably chemically-induced anyway).
All the seats & backs are very stiff and uncomfortable.
I had a Chevrolet sales person sit in my car and then he sat in the 2012 Cruze.
He immediately noticed the difference; the 2012 was more comfortable.
Obviously, Chevrolet noticed or was informed of this problem, so they made changes to the 2012 Cruze.
I have spoken to people at Chevrolet and they came up with a "goodwill" payment of $313.07 to me which represented (1/2) the amount that I requested to have a professional upholster provide the proper material to make the seats comfortable.
I continued to correspond with the "executive" office at GM/Chevrolet and they refuse to make any additional compensation to me.
I sent copies of ALL the my letters sent to Mr. Mark L. Reuss, GM VP also to the owner of the dealership where I purchased the car, to their Sales Mgr., & to their Service Mgr.
If there is someone out there that can suggest any other path to follow for me to get results, it would be most appreciated.
A D V E R T I S E M E N T S
All the seats & backs are very stiff and uncomfortable. I had a Chevrolet sales person sit in my car and then he sat in the 2012 Cruze. He immediately noticed the difference; the 2012 was more comfortable. Obviously, Chevrolet noticed or was informed of this problem, so they made changes to the 2012 Cruze. I have spoken to people at Chevrolet and they came up with a "goodwill" payment of $313.07 to me which represented (1/2) the amount that I requested to have a professional upholster provide the proper material to make the seats comfortable. I continued to correspond with the "executive" office at GM/Chevrolet and they refuse to make any additional compensation to me. I sent copies of ALL the my letters sent to Mr. Mark L. Reuss, GM VP also to the owner of the dealership where I purchased the car, to their Sales Mgr., & to their Service Mgr. If there is someone out there that can suggest any other path to follow for me to get results, it would be most appreciated.
- Bob K., Walnut Creek, CA, US