I had the same transmission problem a year later ,but since it's 6 yr's old and out of warranty, they would do nothing unless I paid. It has less than 10 K on the can in 2020 and less than 1000 miles since they fixed the same problem. I even called Chevy customer service and after 2 hrs on the phone they refused to help me!
Chevrolet Corvette (2015)
Vin: 1G1YB2D76F5111513
Service Date: June 1-5, 2020
Warranty Expiration Date: 11 March 2020
Service Provider: AutoNation Chevrolet Timonium
Mileage: 34,657
Service: New Transmission and torque converter due to internal failure of transmission, metal in fluid, non-metal fragments indicative of damage to the internal case. In addition, new water pump installed.
Service Cost: $6,896.09 less Water Pump: $416.67 equals Transmission Cost: $6,479.42
Complaint: The service technician’s findings of internal transmission failure and the presence of metallic and non-metallic fragments in the transmission case are indicative of a defective transmission. Moreover, the transmission failure occurred with only 34,657 miles, which is extremely uncommon and reinforces the cause due to a defective transmission.
Resolution: Reimbursement for the full cost of the transmission replacement: $6,479.42
Communications with Chevrolet Customer Assistance Center: 800-222-1020 and 866-790-5600
Case Reference Number: 9-5995039105
06/03: spoke with Simon who assigned the Case Reference Number and stated that a Senior Advisor would phone me within 2 days
06/08: spoke with Morgan; told him I had not received a call from a Sr Advisor. He said he would contact Kevin, a Sr. Advisor who would phone me within 2 days.
06/09: spoke with Donovan; I explained that I had not received a call from Kevin. I explained the circumstances and my complaint. Donovan offered a possible cost assistance resolution and he would have Kevin phone me to discuss it.
06/18: spoke with Victoria, explained that I have been trying to speak with Kevin to discuss my complaint
06/29: spoke with Brian, again explained my disappointment in not receiving a call from Kevin
07/01: received a call from Natalie on behalf of Kevin to say that Kevin would phone me within 2 days. Subsequently spoke with Kevin who apologized for the delay, then offered an extended warranty on the new transmission. I replied that I already have an extended warranty and that I seek cost reimbursement because it was a defective part. He said he would get back to me.
07/15: received a call from Justen to schedule a conference call with Kevin on 07/16 at 11;30am EDT.
Kevin did not phone on 07/16
07/17: I phoned Kevin and reiterated my complaint and the resolution I sought. He said he would look into it and get back to me by close of business 07/17 or not later than 07/20.
Just brought the Vette in for the third time for the same issue. On 3/18/19 was told by service advisor that tests would be performed and the information would be sent to GM for evaluation. This problem occurs when the transmission is cold in the morning on first start up. From park to reverse there is a 5-6 second delay where nothing happens and then suddenly its like someone in front of you backed into you with a violent thud. They are starting to tell me this is "normal". Bullcrap! Then I guess for the first 35,000 mile it was abnormal. Because it wasn't doing that until recently. It now has 52,000 miles and is under a 100,000 transmission warranty but all they have managed to do it flush the transmission twice-the second time replaced with a new recommended fluid. No change at all! I am getting fed up with this and after spending $52,000 on the car I expect far better performance than this. Don't tell me its normal! I am driving a Cadillac SRX with 113,000 that is not doing this.
I also am driving a 2019 Chevy Malibu that when going from park to reverse is so quiet you can't hear or feel a thing. Smooth. This is the last time I take it to Bob Steele Chevy in Cocoa. Next stop is GM customer assistance. I won't stop until this is fixed or transmission/torque converter replaced.
Only 10,000mi on the Corvette, and the transmission has now been removed from the car 3 times. The cylinder deactivation makes the car run so rough, it's literally tearing itself apart. First the torque convert, then the belt tensioners.
whenever you shift the car either to drive mode or reverse mode, it jerks,specially during morning or from a fresh start.same as steering wheel issue, dealership got the same answer, "its normal".
- acosim,
Salinas, CA, US
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Sometimes the car would jerk first time in the morning prior to this new jerking problem. While maintaining speed, car seems to hesitate, jerk, rpms increase then drop back down. Occurs about every 10 seconds. I have looked and found similar complaints on other sites about the torque converter and transmission. Some have new software downloads, converter replaced and even transmission replaced. Seems like a common problem. Worried about the quality of service at Chevy since some said dealer unable to correct or even attempt to fix the problem. Cannot continue to drive this way! Needs to be fixed.
A D V E R T I S E M E N T S
I had the same transmission problem a year later ,but since it's 6 yr's old and out of warranty, they would do nothing unless I paid. It has less than 10 K on the can in 2020 and less than 1000 miles since they fixed the same problem. I even called Chevy customer service and after 2 hrs on the phone they refused to help me!
- Joe M., Cleve, US