Chevrolet dealership took possession of car beginning of June with nothing wrong to appearance or mechanically ; July 18 they call saying the car is ready to be picked up from the work on the recall issue for ignition switches. First they only wanted to give us one single key when we gave them two with the elec remotes; hour later they produce 2 key/ 2 remotes and apologize that they apparently lost the keys as they had moved the car around multiple time over last 2 months....then when key will only start the car and the remotes don't work and door locks cannot be locked or unlocked; they told us to schedule to bring it back to pay to have it repaired! the recall was on the ignition which we were told required they replace it / make new keys and program them to the car and the doors.....they did not: Dealership was very rude saying car is old andmust have been something else wrong with it..there was not ! and that someone had "screwed with and taken off a panel on the column"..we never work on our own cars. This car was previously worked on by another Chevrolet dealership several years ago and they switched out the ignition switch because our service rep there had heard of a lot of problems and suggested it; this latest repair, we were told to have it done again as they didn't know if the right parts were used when it was worked on before. I exp all that to the dealership and service manager adv them they could call or go on their sites etc and see what work was done on this car. This car is not safe if they leave it where the doors cannot be locked. My daughter is one who drives this and is 4 hours away from home at college in Washington DC. I've contacted Chevy customer service over a week ago and still no response. Am I supposed to get an attorney at my expense, call my congressman, or what ?

- Virginia Beach, VA, USA

GM has been unable to provide quality customer service or resolutions on the ignition recall. I submitted my service request in April upon receiving the notification of the recall. I am stationed in europe and have not been able to find an answer to when I will be able to have my vehicle repaired or the safety of driving the vehicle at the speed limits in germany. GM europe tells me to contact GM usa and GM usa informs to contact GM europe. GM europe has now informed that the dealership/authorized service agent here will not longer service GM vehicles.

- Apo, AE, USA

I cant believe it's going to take GM months, years to fix Cobalts ignition switches, there are also fuel pump recall4-13 but my area is "not hot enough" for a fuel pump recall that was advised for other areas"??? wth ?" my appointment for ignition switch fix is months away, if I get killed my family is to sue GM for knowingly holding up the solution!! come on!!!! get with it !!! GM sure gets their money quick but when its time to fix problems and make it right on GM's part they are slacking bad!!!

- Dittmer, MO, USA

I am concerned that Chevy might have fixed my 2008 ignition switch with parts that might have been in stock for years, perhaps with switches that were found to be defective in prior years. I worry about this because, per media reports, GM did not change part numbers when it hid the fix on prior year Cobalts. I no longer own the Cobalt, but my daughter has it now. I think we would have noticed by now if it was defective, but what about other people. The Cobalt's ignition would not release the key. I brought it to GM who fixed it. The dates above are guesses. Your investigator might have to worry about other years if it can't track part numbers used to fix ignition switches replaced for another reason.

- Alexandria, VA, USA

The contact owns a 2008 Chevrolet Cobalt. While the contact was attempting to exit the vehicle with the key in the ignition she was unable turn the vehicle off. The dealer replaced the ignition switch; however, the failure continued to occur. There were no prior warnings. The current and failure mileages were 25724.

- Still Pond, MD, USA