This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I find it incredible that it is taking months upon months to complete a simple parts replacement. I was notified in March 2014 of the recall and replacement of the ignition switch for my car and contacted the repair shop for my area that was assigned to do the repairs in March and was told they did not know anything about the recall. I received another letter in April and called the shop again on May 12, 2014 and was informed that the part had to be ordered and it would take 4 to 6 weeks, so I waited until June 4, 2014 to check in on when they could fix the switch and was told it would take 4 to 6 weeks again. I feel that the public is getting the run around in this situation and that the GM company is trying to delay this so that they won't have to fix the problem because time has run out. The parts manufacture has had plenty of time to make more or get more parts this is a stall tactic and I feel that I am taking a risk with my life every time I have to drive to work.
The contact owns a 2007 Chevrolet Cobalt. The contact stated that the vehicle failed to start intermittently. The contact also mentioned that the key was loose in the ignition. The contact mentioned that he received notices for NHTSA campaign number: 14V171000 (electrical system) and NHTSA campaign number: 14V047000 (air bags, electrical system). The dealer stated the parts were not available in order to perform repairs. The manufacturer was contacted who stated that they were making only a limited amount of parts available and could not provide an estimated amount of time of when the parts would be available. The vehicle was not repaired. The failure mileage was 41,500. Updated 8/11/14 the consumer stated the vehicle experiences a failure with the ignition key to turn on at almost every start up. Parts were not available. Updated 08/20/2014
Received original notification of Chevrolet recall several months ago, scheduled for repair, and took vehicle in to have recall performed and advised they could not do it. Have received several notifications that correct I the repair has not been completed and have scheduled the vehicle 2 more times for repair to be told they do not have parts. Contact with Chevrolet has been lees than cooperative. Total of 3 times they have not been able to perform the required recall repairs. The recalls numbers are for 13454 ignition switch, 14113 ignition lock cylinder and key. It appears from the staff of local facility that no vehicles on list have been repaired yet nor do they have any knowledge of when this will be corrected. It is of my opinion that GM is playing a game to relieve themselves of liability by sending notification to schedule your repair but unable to provide the support to correct the issue.
I was driving at about 35mp and it felt like my right rear brakes was sticking like they where stuck, then I was driving and it the car didn't want to move I push all the way to the floor with the gas pedal and it still wouldn't move, so I put it back into park, try again the it went in reverse.but it moved really slow, the key wouldn't turn most of the time had to keep turning it also took car to dealer to have key ignition fix said they don't know how long it would take to fix, then I get on internet and see there are up to six recalls on this car but how do I find out if I can have them fix them too. Only got one letter which was for the ignition switch.
TL * the contact owns a 2007 Chevrolet Cobalt. The contact stated that she attempted to have the vehicle repaired under NHTSA campaign id number: 14V171000 (electrical system) but the parts were not available. The manufacturer was made aware of the problem. The contact did not experience any failure.
- Keedysville, MD, USA
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To whom it may concern, I am a 76 year old woman who has contacted my local GM dealers in hopes of resolving the ignition recall for my Chevy Cobalt and have been unsuccessful. Today I spent over an hour on the telephone with GM and speaking to a manager by the name of jay who gave me the run around to let me know that the part is not available and does not know when it will be made to meet the demand of the consumers needs. I would like a defined answer as to when this part will be available to me and all others.I was baffled when he told me that GM does not provide me an email address for customers to communicate directly to him. In addition jay did not know or was either unwilling to provide me with a phone number so that I could follow up on my issue. I'm not certain how GM being such a large international vehicle manufacturer can not provide its employees with an internal email or phone number for customers to contact the representative assisting them. I am gravely concerned for my safety given my age, and what I would do in the event my vehicle should stall on the street or freeways in my area. I would appreciate a response including which local dealer can supply and install the part needed so I may be assured that my vehicle is functioning to its fullest potential without thinking of the recall. The service request number I was provided by GM is [xxx] in advance, I appreciate your assistance and look forward to a response and resolution to this matter. Thank you information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2007 Chevrolet Cobalt. The contact received a recall notification of NHTSA campaign id number 14V171000 (electrical system) however, the part needed was currently unavailable. The manufacturer was not notified of the problem. The vehicle had not experienced the failure.
Received notice of recall. Took my car to dealership service center. Still have not heard anything in regards to the part being available. I took everything off the keyring as suggested. Since then I have locked myself out of my home and car. This has been a terrible inconvenience for me. It is easier when my keys are together for sure! I am a patient person but for goodness sakes! I cannot keep worrying about locking myself out of car and home everyday for who knows how long. Please!!!!!! when are the parts going to be available?
2007 Chevrolet Cobalt. Consumer writes in regards to ignition switch recall and a second recall notice. The consumer believed GM's actions by not sharing such important information with the public was negligent and criminal.
2007 Chevrolet Cobalt. Consumer writes in regards to ignition switch problems. The consumer was angry, that Chevrolet was well aware of the ignition problem, since 2001.
The contact owns a 2007 Chevrolet Cobalt. The contact stated that the key would not turn or release from the ignition. The failure occurred after the vehicle was repaired under NHTSA campaign id number 14V047000 (air bags, electrical system). The manufacturer was notified of the defect. The approximate failure mileage was 72,000.
The contact owns a 2007 Chevrolet Cobalt. The contact received notification of NHTSA campaign id number:14V047000 (electrical) but was advised by the dealer that the parts needed to complete the repair were not available. The manufacturer was also contacted and could not provide reasonable date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
I stopped the car, put it park, I turned the key off but it would only turn to aux. I could not get the key out. I used my spare key to lock my car after turning off all lights, radio, anything that might drain the battery. No safe with key in the ignition yet the car is locked. I did this for a month and looked in the car manual that came with the car and I found there is a emergency release in the steering column. After removing the small square emergency door under the steering column, I had to figure out through the wire harness where the small button I needed to push it in and hold it with one hand and use the other hand to turn the key to the off position and release it from the cylinder and have been doing that since. When the recall came in from GM with the ignition problem stopping in aux which will not deploy the airbags and seatbelts, I took my car to get it replaced as the recall directed. When it was replaced at the dealer, I still could not get the key out as prior repair. I have contacted GM and they said they contacted the dealer and then dealer called me and said I needed to pay $255 to fix it. I called GM back and they refused to correct their liability. If I get in an accident, the safety airbags and seatbelts will no work causing more damage to my passengers and myself. I should not have to pay for their liability.
The contact owns a 2007 Chevrolet Cobalt. The contact stated that there was an abnormal noise being emitted from the ignition when the key was removed. The vehicle was repaired by the dealer under NHTSA campaign id number 14V047000 (air bags, electrical system), however the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 142,000. Kmj updated 7/16/14 the consumer stated the vehicle stalled three years ago. At the time, she was informed the vehicle needed a new transmission. The consumer believed it was the ignition all along.
I own a 2007 Chevy Cobalt included in the nationwide recall. I have been trying for months to have this car' ignition switch replaced in accordance with the recall, however both Chevy and the local dealer, ed morse Chevrolet have been uncooperative in replacing the ignition switch, providing a date the part will be available or provide a loaner vehicle. I have called and spoke with both GM and ed morse numerous times, however each time met with the same old, stock answer - that it's "ok to drive as long as all other keys/fobs are removed". this answer is not sufficient for me nor will I accept driving the car "as safe". the car, over the years was driven with up to 15 keys on the ring, so whatever damage to the ignition switch occurred, is still present and poses risk at current. I am asking your Agency to intervene in this matter. I have put excess miles and wear and tear on my primary car and will incur an additional financial burden since this 2007 Cobalt is sitting idle. Neither GM or ed morse Chevrolet has or will step up to the plate and assist in this matter. I trust your department will assist in my issue. Thank you.
The contact owns a 2007 Chevrolet Cobalt. The contact received notification of NHTSA recall campaign id number 14V047000 (air bags, electrical system) and the part needed was currently unavailable to repair the vehicle. The dealer was unable to provide an expected date for the remedy part to be available. The manufacturer was notified of the failure. There are no failures at this time.
The contact owns a 2007 Chevrolet Cobalt. The contact received a notice for NHTSA campaign number 14V047000 (air bags, electrical system) but was informed that the parts were not available. The contact had not experienced a failure. The manufacturer was not contacted.
2007 Chevy Cobalt. Consumer writes in regards to manufacturers handling of recent recall. The consumer stated a month was too long, for a known and dangerous issue to go unattended.
My Cobalt started sticking upon entering the key to ignition. Sometimes it started right away, others, I had to sit & wait, try again & then it would start. Never knew if it would or would not start. Dealt with it until I heard about the recall. Called the number on the letter I received in March 2014, when I made my report on my vehicle. I was told it would be April 7, 2014 when my parts would be in. Called dealer where I purchased the car in April around the 22nd 2014 & was told the end of May 2014 the parts would be in. Asked for a car to drive until then & the service dept. @ [xxx] laughed @ me.....now searching for another dealership in my area & to purchase or lease a new vehicle, I have much anxiety & am weary of traveling @ all. Not acceptable. Since then, April 29th 2014, service engine light came on & had to pay over $300 for that repair. Not sure what will happen next, still feel unsafe in my own car. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
2007 Chevrolet Cobalt. Consumer writes in regards to ignition switch recall. The consumer stated the current actions being taken to remedy the situation were inadequate at best. The consumer did not feel safe driving the vehicle. Also, the gas tank had to be replaced due to a leak caused by a defective seal, that was recalled. The consumer had the seal replaced, prior to the recall. However she was denied reimbursement, because the work was not performed at a GM dealership. The blower motor was replaced multiple times, due to it causing a leak on the passenger side of the vehicle.
A D V E R T I S E M E N T S
- Roswell, NM, USA