This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Around July or August 2020 I started having problems with not being able to hear the turn signal when I used it. The lights for the radio display would randomly dim or randomly return to full strength depending on whether I hit a bump on the road. There was also a "frying eggs" sound after I turned off the ignition. When I took the 2015 Captiva to Yemm Auto Group in Galesburg, IL, they said they could not replicate the problem and could not locate any additional electrical issues. When I took it in to Billion Auto in Iowa City, IA, they also said they could not replicate the problem and could not locate any additional electrical issues. Since then I took it to an independent auto repair shop (Car Care Center, Macomb, IL). While they were able to replace the battery cables and the turn signal sound has not disappeared since then, I am still having issues with the random radio display dimming and "frying eggs" sound. I asked Yemm and Billion Auto if I needed to replace the car radio to solve the problem. They discouraged me from doing so because car radios for this vehicle are difficult to find and expensive. I was past the initial 5-year warranty for the vehicle, but I didn't understand why a replacement care radio should be so difficult to find. Anyway, this concerns me because it suggests 1) 2015 Captiva radios have been replaced frequently due to faulty manufacturing, and that's why I was being discouraged from seeking out a replacement and 2) with the turn signal sound coming out of the radio speaker, a driver is not going to know if s/he accidentally left a signal on for too long or not long enough while driving, increasing the possibility of vehicle accidents and/or fatalities. If a turn signal is going to come out of the radio speakers for a particular vehicle model, and a company should find consistent problems with radio speakers on a particular vehicle model, shouldn't the company recall the radios for safety? Sorry, don't have my service receipts any more.
Periodically when driving, there will be an electrical issue involving various electrical components as follows: Service Traction Control warning message, radio goes out, dashboard warning lights flash on/off suddenly. Also, the car will appear completely dead/unresponsive can cannot be started. The key will get stuck in the ignition. This is currently the situation. These occurances can happen 3 to 5 times per week. We cannot identify a particular set of circumstances that creates the situation. It seems to happen randomly. Other owners of the Chevy Captiva have reported having similar problems. To fix the problem, I have separately had the Body Control Module replaced, replaced the battery and had a grounding wire replaced. The problem remains unresolved. Since this appears to be a common issue with the Chevy Captiva, I would like GM to investigate and propose a solution. I am willing to pay for the solution, but we (owners, dealers and repair shops) need to know how to repair the vehicle.
A D V E R T I S E M E N T S
- Macomb, IL, USA