I have been loyal to your company, Chevrolet since I was a child. I grew up in your cars and I now own two of my own. A 2015 Camaro and a 2015 Silverado. It would honestly be impossible for me to express to you the level of disappointment I have with your company at this time. On August 19th 2016 while driving to my mother home in Temecula my 2015 Camaro decided to “die†on me. There was no warning or notification, the car simply stopped running in the middle of the street at 9:30 PM. Thankfully I did not have my child in the car with me and thankfully I was not driving on the freeway when this happened or my situation would have been much worse. The very next morning I had my car towed to the nearest dealership in Temecula. I waited there as they checked out my car and a few hours later I was informed that the rear differential on my car had failed which caused the car to stop running. My current mileage is just over 37,000 so it was not covered by my basic warranty but it was covered by the power train warranty. The information I was given by the service department was that tit was simply a faulty part which failed and caused other things to fail and my car to breakdown. I was given a rental car, an Impala, it is a nice car but it is definitely not my Camaro. For a couple weeks after I left my car with the dealership I was called almost daily to be told that they could not locate a part and I needed to wait. I expressed my frustration to the dealership about how with a virtually brand new car a part could not be located especially considering they had a lot full of Camaro’s. After a couple weeks with no update I called the corporate number to file a complaint. I waited a few days and was finally contacted by a member of your corporate team. He once again told me he had no update and I had to wait. After a few days he called me back to tell me that the part I needed for my car was no longer being manufactured. I asked him how that was possible considering the age of my vehicle and he told me most likely when a part is deemed unreliable or unsafe they stop making it. OK, so if this part was considered unreliable or unsafe why wasn’t a recall issued, why wasn’t I notified by your company before my car died and left me stranded in the middle of the street?. The next day I spoke with the service department at the dealership who informed me again about the part and told me that since it was no longer being manufactured they would need to get all the pieces of the part together and build the part again themselves. How am I supposed to feel comfortable with a part that was seemingly thrown together in order to get my car back to me. I again spoke with the customer service rep and informed him that I was not comfortable with this and Chevy’s overall lack of concern for me and my situation. It took days to hear back from anyone and all I was ever told was sorry we can’t tell you anything just keep waiting. I told the Rep that I wanted to look into the repurchase program because I would not feel safe and secure with my vehicle if and when it was ever repaired. He requested some paperwork in order to get the process going, once he had all the required documents he told me it would be 24-48 hours before I heard from a repurchase representative to move forward. It took one week before I heard anything from anyone and that is only because I called him back to ask him what the holdup was. Finally after calling back again, I was called by a repurchase representative who called to ask me for all the forms I had already given to the customer service rep. I informed him that he should have all those forms already and he said oh yeah you’re right I do have them. Once again confirming my thoughts about how this company is such a mess. The repurchase rep told me he had to run the numbers and in about 24-48 hours I would receive a settlement letter. By this time it had been over 45 days that my car was in the shop so it qualified for repurchase under the lemon law. Once again I did not hear back from anyone so I called back about 5 days later and was told by the repurchase rep that he wasn’t sure why it was taking so long, typically it takes about 24hours but that I could do nothing but continue to wait…Finally a few days later I received the settlement letter. To say I was shocked would be an understatement. Your company has offered to pay off my car which is obvious since they are purchasing the car back since they sold me a faulty car.  Next they took the total of my down payment ($2500) plus all the monthly payment I had made ($10,486) so that’s $12,986 I have paid towards this faulty car your company sold me. Then charged me for usage ($9,856) and they also charged me for the LO JACK option that I paid for when I purchased the vehicle ($1,390) so when all is said and done, they are taking back the faulty car I was sold and giving me back $1,740.37!!! After the nearly $13,000 I paid into this car!! So basically you’re are punishing me for you selling me a faulty car. You are leaving me CAR LESS and with not even enough money to put as a down payment for a new car!!! I understand by the lemon law you are legally able to take away that amount of money for usage, BUT just because you are able to take that much does not mean you SHOULD take that much!!! I replied back to the repurchase rep and told him that this offer was insane and I would not accept and he told me it wasn’t up to him it was up to the case originator whose name is “Davidâ€. He emailed David my response and replied back to me with what David said which was that the usage amount charged was “appropriate†and nothing would be changed. I called the repurchase rep and told him that this was unfair and that Chevy should have more regard for their customers then to just leave them car less and with no means to get a new car when its Chevy’s fault for selling unreliable faulty cars to begin with. This rep agreed but said even though he himself could not believe it there was nothing more he could do. I asked him to have the case originator “David†call me back so that I could discuss it with him. A couple hours late the repurchase rep’s manager “Tracy Ehillinger?†called me back, I asked her why she was calling me since I knew she could do nothing and the person I needed to speak to was the case originator, David. She was very very rude, the rudest person I have spoken to during this whole ordeal. She told me that I wasn’t going to be given any more money and that I could either accept the offer or keep my car. I tried explaining how I felt but she said it was too bad and that they could legally take that much money form me according to my states lemon law. Again I told her just because you can take that much doesn’t mean you have to take that much or that you should take that much. She said nothing would change and even if I got my own lawyer and tried to sue they wouldn’t get me anything more. I told her she was a very poor representation of your company and that they should be ashamed of having her on their payroll. I told her, I don’t know why she called me just to harass me and further stress me out when I had asked for David to call me back. She said David did not have to call me and most likely would not call me and again stated that my offer had an expiration date and if I did not sign and accept it, it would expire and I would end up keeping my faulty car. As I stated in the beginning I own not one but two Chevrolet vehicles and this whole ordeal makes me so ashamed to be a customer. I can’t believe that you treat your customers this way and just do not care. All I want is to resolve this whole mess and be done with it. I get literally sick to my stomach when I think about it. It now almost 60 days since my car has been at the shop and it is STILL not done.  I purchased that car as a gift to myself when I graduated the Sheriff’s Academy it was my dream car. That dream has turned into a complete nightmare. I was reserving comment until I had a resolution but since speaking to TRACY I changed my mind and there will be nothing positive I ever have to say about your company again. I will tell all my family, all my friends, all my coworkers, anyone I know to stay far far way from this company. All I can hope now is that someone somewhere in your company will read this and decide to do something to try and fix this and care about me and my satisfaction.
A D V E R T I S E M E N T S
I have been loyal to your company, Chevrolet since I was a child. I grew up in your cars and I now own two of my own. A 2015 Camaro and a 2015 Silverado. It would honestly be impossible for me to express to you the level of disappointment I have with your company at this time. On August 19th 2016 while driving to my mother home in Temecula my 2015 Camaro decided to “die†on me. There was no warning or notification, the car simply stopped running in the middle of the street at 9:30 PM. Thankfully I did not have my child in the car with me and thankfully I was not driving on the freeway when this happened or my situation would have been much worse. The very next morning I had my car towed to the nearest dealership in Temecula. I waited there as they checked out my car and a few hours later I was informed that the rear differential on my car had failed which caused the car to stop running. My current mileage is just over 37,000 so it was not covered by my basic warranty but it was covered by the power train warranty. The information I was given by the service department was that tit was simply a faulty part which failed and caused other things to fail and my car to breakdown. I was given a rental car, an Impala, it is a nice car but it is definitely not my Camaro. For a couple weeks after I left my car with the dealership I was called almost daily to be told that they could not locate a part and I needed to wait. I expressed my frustration to the dealership about how with a virtually brand new car a part could not be located especially considering they had a lot full of Camaro’s. After a couple weeks with no update I called the corporate number to file a complaint. I waited a few days and was finally contacted by a member of your corporate team. He once again told me he had no update and I had to wait. After a few days he called me back to tell me that the part I needed for my car was no longer being manufactured. I asked him how that was possible considering the age of my vehicle and he told me most likely when a part is deemed unreliable or unsafe they stop making it. OK, so if this part was considered unreliable or unsafe why wasn’t a recall issued, why wasn’t I notified by your company before my car died and left me stranded in the middle of the street?. The next day I spoke with the service department at the dealership who informed me again about the part and told me that since it was no longer being manufactured they would need to get all the pieces of the part together and build the part again themselves. How am I supposed to feel comfortable with a part that was seemingly thrown together in order to get my car back to me. I again spoke with the customer service rep and informed him that I was not comfortable with this and Chevy’s overall lack of concern for me and my situation. It took days to hear back from anyone and all I was ever told was sorry we can’t tell you anything just keep waiting. I told the Rep that I wanted to look into the repurchase program because I would not feel safe and secure with my vehicle if and when it was ever repaired. He requested some paperwork in order to get the process going, once he had all the required documents he told me it would be 24-48 hours before I heard from a repurchase representative to move forward. It took one week before I heard anything from anyone and that is only because I called him back to ask him what the holdup was. Finally after calling back again, I was called by a repurchase representative who called to ask me for all the forms I had already given to the customer service rep. I informed him that he should have all those forms already and he said oh yeah you’re right I do have them. Once again confirming my thoughts about how this company is such a mess. The repurchase rep told me he had to run the numbers and in about 24-48 hours I would receive a settlement letter. By this time it had been over 45 days that my car was in the shop so it qualified for repurchase under the lemon law. Once again I did not hear back from anyone so I called back about 5 days later and was told by the repurchase rep that he wasn’t sure why it was taking so long, typically it takes about 24hours but that I could do nothing but continue to wait…Finally a few days later I received the settlement letter. To say I was shocked would be an understatement. Your company has offered to pay off my car which is obvious since they are purchasing the car back since they sold me a faulty car.  Next they took the total of my down payment ($2500) plus all the monthly payment I had made ($10,486) so that’s $12,986 I have paid towards this faulty car your company sold me. Then charged me for usage ($9,856) and they also charged me for the LO JACK option that I paid for when I purchased the vehicle ($1,390) so when all is said and done, they are taking back the faulty car I was sold and giving me back $1,740.37!!! After the nearly $13,000 I paid into this car!! So basically you’re are punishing me for you selling me a faulty car. You are leaving me CAR LESS and with not even enough money to put as a down payment for a new car!!! I understand by the lemon law you are legally able to take away that amount of money for usage, BUT just because you are able to take that much does not mean you SHOULD take that much!!! I replied back to the repurchase rep and told him that this offer was insane and I would not accept and he told me it wasn’t up to him it was up to the case originator whose name is “Davidâ€. He emailed David my response and replied back to me with what David said which was that the usage amount charged was “appropriate†and nothing would be changed. I called the repurchase rep and told him that this was unfair and that Chevy should have more regard for their customers then to just leave them car less and with no means to get a new car when its Chevy’s fault for selling unreliable faulty cars to begin with. This rep agreed but said even though he himself could not believe it there was nothing more he could do. I asked him to have the case originator “David†call me back so that I could discuss it with him. A couple hours late the repurchase rep’s manager “Tracy Ehillinger?†called me back, I asked her why she was calling me since I knew she could do nothing and the person I needed to speak to was the case originator, David. She was very very rude, the rudest person I have spoken to during this whole ordeal. She told me that I wasn’t going to be given any more money and that I could either accept the offer or keep my car. I tried explaining how I felt but she said it was too bad and that they could legally take that much money form me according to my states lemon law. Again I told her just because you can take that much doesn’t mean you have to take that much or that you should take that much. She said nothing would change and even if I got my own lawyer and tried to sue they wouldn’t get me anything more. I told her she was a very poor representation of your company and that they should be ashamed of having her on their payroll. I told her, I don’t know why she called me just to harass me and further stress me out when I had asked for David to call me back. She said David did not have to call me and most likely would not call me and again stated that my offer had an expiration date and if I did not sign and accept it, it would expire and I would end up keeping my faulty car. As I stated in the beginning I own not one but two Chevrolet vehicles and this whole ordeal makes me so ashamed to be a customer. I can’t believe that you treat your customers this way and just do not care. All I want is to resolve this whole mess and be done with it. I get literally sick to my stomach when I think about it. It now almost 60 days since my car has been at the shop and it is STILL not done.  I purchased that car as a gift to myself when I graduated the Sheriff’s Academy it was my dream car. That dream has turned into a complete nightmare. I was reserving comment until I had a resolution but since speaking to TRACY I changed my mind and there will be nothing positive I ever have to say about your company again. I will tell all my family, all my friends, all my coworkers, anyone I know to stay far far way from this company. All I can hope now is that someone somewhere in your company will read this and decide to do something to try and fix this and care about me and my satisfaction.
- yvettev, La Habra, CA, US