The contact owns a 2014 Chevrolet Captiva. The contact stated while the vehicle was turned off, she attempted to remove the child form the car seat and was unable to unlatch the seat belt from the buckle. The contact stated she had to cut the rear driver's seat belt strap with a pair of scissors. The contact stated that recently while a passenger was seated in the front passenger seat the shoulder strap was placed behind the passenger however, the lap strap was in front and the seat belt was latched. The contact stated that when she attempted to unlatch the seat belt it failed to unlatch. The vehicle was not yet diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 118,000. The VIN was not available.

- Homosassa, FL, USA