This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I had my oil changed 3 days ago, started my car after the work was complete and parked it less than 2 minutes later after traveling 1/4 mile to the grocery store. I attempted to restart my car after my shopping was complete less than 10 minutes later and was unable to as the engine would not start. I have now been informed by my mechanic that I should have my entire engine replaced. Prior to that, I have had oil consumption issues and I have been informed by several other mechanics that this is a frequent problem with this model a car. Despite having had my vehicle regularly serviced as recommended, I am constantly having to add oil in between servicing. This vehicle has major oil consumption and engine failure issues that should be dealt with immediately. Had I known these problems would be in my future, I would never have purchased this vehicle and put my family at risk. The fact that this model has not been recalled is a major oversight and ridiculously irresponsible.
Went to the dentist, got my routine oil change, then went to the doctor, then visited a friend. When I left my friends house to get on the freeway my car smelled like oil burning- engine light came on, check stability light came on, low oil pressure light came on. I pulled into a gas station and turned off engine. My friend sent me pictures of her driveway where all my oil leaked out- after having the vehicle towed- the mechanic said the rear main seal had blown because of a pvc issue. I contacted the dealer but of course my VIN isn't part of the recall.
Smelled something burning when dropped kids off at school, about 2 miles down the road while driving, it started hesitating at the stop light. 1 mile later and still driving down the highway at 40 mph, it started making a loud rattle noise and all the dash lights came on. Luckily, it was 2 blocks from home so pulled in the drive and noticed oil all over. Checked the oil dipstick and had a hissing sound with no oil reading on the stick. Everytime you start it now, it leaks oil. Took it to my mechanic and he said its a clogged pvc which blew the rear seal. My car has 89,950 miles on
Regarding plugged PCV orifice leading to rear crankshaft oil seal blowout. GM bulletin 14882 reports same issue, same engine, same year, under 100K miles on vehicle and GM refuses to cover the repair saying VIN not on file for repair. Seems as though vehicle should be covered under this recall as well.
Excessive oil consumption led to complete engine failure at 130,000 miles. Oil changes were current. Check engine light came on and was diagnosed as camshaft solenoid. When replaced, check engine light remained illuminated, then reduced engine power came on. Chevy knows of this issue and refuses to include the Captiva in the same special coverage announcement as the equinox and GMC terrain even though the engines are identical. Reduced engine power came in while in motion, nearly leading to accident due to sudden slowness
- Rogersville, MO, USA
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Rear main seal broke and spewed oil everywhere. The mechanic stated it was installed improperly. It cost $944 to repair and I would greatly appreciate if I could be reimbursed.
Our vehicle has all of the symptoms and problems associated with the GM special coverage adjustment 14882, document id 4098165. However, GM claims that our vehicle is not covered based on the VIN. This issue can cause the vehicle to lose all oil and shut down, destroy the engine, and in the worst case catch fire. In my wife's case she was able to make it off the highway and park before the vehicle fully shut down. There is apparently a class action lawsuit going on about this item.
The contact owns a 2013 Chevrolet Captiva. While driving 65 mph, the contact noticed smoke underneath the hood and the vehicle stalled. The contact also observed oil spilling out from underneath the vehicle and the tail pipe. There were no warning indicators illuminated. The contact had the vehicle towed home. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified and did not assist. The failure mileage was 115,000.
The contact owns a 2013 Chevrolet Captiva. While the vehicle was parked, the contact noticed oil leaking from the vehicle. The contact stated that the vehicle was experiencing the same symptom as listed in tsb number: 14882 (rear crank shaft). The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified and did not assist. The failure mileage was 72,000.
There was a fault in the engine that made oil leak all over the engine and fried it. It stopped working while I was driving it and my son was in the car. The car then started smoking and my steering wheel locked up. We could have been seriously hurt. When I got it looked at the mechanic said that it was a fault in the engine and was unavoidable and was not my fault but the manufacturers fault. He also said that he had eight other people come in with the exact same issue and the same engine as mine.
The special warranty campaign number 14882. I was told since my VIN wasn't part of it when I called corporate that there is a chance I would be responsible for the cost. It's at the dealer right now as my mechanic research all this when I wound up having oil coming out of my exhaust and when I opened my hood it was smoking after it was just fixed for an oil leak 3 weeks ago. My mechanic refused to touch it as when he further research he found what the problem was a result of this campaign number 14882. I am very upset as I was never inform of this special warranty (technically I feel it should be a recall) my SUV has all the qualifications so I am puzzled why a VIN would have anything to do with it! if my young son was in the car with me and I wasn't being aware who knows if something worse could have happened! this happened on 1/21/19 when it was 5 degrees outside on my way to work. Isn't the safety of your consumers a priority. I am so upset, distraught and angry that is was issue was known back in 2015 and I had no clue. Then I am being treated and told that there's a chance I will be responsible. How is that fair"?? I want answers I was on a major highway called the garden state parkaway luckily I was able to get to safety once I saw white smoke coming out of my back and hood. If you can look closely at the back of my car you can see oil all over it from the exhaust. The day before when I went to work I was fine. I am scared to drive this SUV and what else am I not being notified about I had problems with exhaust manifold 3 times that needed to be replaced. Are these all related if so how do I get reimbursed for thousands of dollars" I shouldn't be treated like dirt instead I should be treated with respect especially when I have this issue under this specific special warranty!
The contact owns a 2013 Chevrolet Captiva. While the contact's husband was driving 55 mph, the engine stalled. The vehicle was taken to an independent mechanic who diagnosed that an unknown gasket failed. The vehicle was not repaired. The manufacturer was notified of the failure. The dealer was not contacted. The failure mileage was approximately 110,000. The VIN was not available.
While driving my Chevy Captiva on the freeway the vehicle shutoff unexpectedly and I was almost involved in a car accident with my pregnant wife. On other occasions while driving the same thing happened. I have taken it to shops to get it looked at and they can't seem to get to the problem. The check engine light comes on then turns off. I am worried that this vehicle will cause my death. I called GM but they can't seem to give me a straight answer and want to charge me for something that they didn't built correctly. I have seen multiple post of the same threat online of the vehicle doing the exact same thing and GM is not taking the matter seriously.
I have had the 2013 Chevy Captiva sport for almost 6 months. After I have been driving for about 30 minutes and stop at a red light/stop sign. It either shuts off or begins to shake forward and backward. It does not matter if I am in a little town, highway, interstate, etc., it does the same thing. My wiper warning light and sound along with my battery light, and random indicator lights and sounds go off randomly. The only accurate lights are the seatbelt and door ajar indicator lights. When the heater or ac is on the vehicle shakes more. When my battery light is on, I cannot turn my high beams on. The eco system does not work at all. The key gets stuck when it wants too. No specific time of day or time traveled. The steering wheel gets stuck randomly when I make a sharp turn. The turning signal has its frequent moment when it will not turn off. This is a very dangerous road hazard for other drivers. Most of these defects occur twice a week.
The contact owns a 2013 Chevrolet Captiva. The contact took the vehicle to an independent mechanic for a routine oil change and was informed that the engine oil was low. The vehicle was serviced again 1,500 miles later and the oil was low again; however, there was no indication of an oil leak. The contact called larry H miller Chevrolet murray (5500 S. state street, murray, ut 84107, (801) 264-3220) and was informed to schedule a service appointment. The contact was referred to the manufacturer. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was 80,000.
The contact owns a 2013 Chevrolet capitiva. The contact stated that the vehicle shook while at a stop and the check engine indicator illuminated. The vehicle was taken to clift Buick GMC (517-759-1361, located at 1115 S main St, adrian, mi 49221) where it was diagnosed that the vehicle consumed too much oil and there was moisture in the oil. The technician also diagnosed that the pvc gauge and the piston needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The contact was referred to NHTSA. The vehicle was not repaired. The failure mileage was approximately 100,000.
While driving my vehicle on the highway while it was raining I heard a noise and my passenger side wiper stopped working. This sounds like a problem that was involved on 2013 equinox (Captiva probably uses many of the same components). NHTSA campaign number 16V582000 - GM's recall number for this is 25302. Luckily the driver side wiper continued to operate properly. This is definitely a safety hazard and should be covered by GM and if the repair has already been made, should be reimbursed by GM. I am presently working on getting the problem fixed. I also experienced as many others have (lots of complaints online) about an oil problem with the ecotec 2.4 engine. Like many others who experienced stalling problems, when I took my vehicle to my mechanic they found out I was out of oil. (09/21/2018) now I am constantly checking the oil level in my vehicle. This is also a major problem that relates to safety and by viewing the many complaints on line, it seems as though GM has no intention of doing anything about it. Present mileage on vehicle is 78,000. It's a nice vehicle, but these serious problems need to be dealt with by the manufacturer.
Car has stalled out 7 times in a month. Dealer ship cant find what the problem is have towed it 7 times. The car stall with no warning or light. Call GM they cant do anything. Car stalled while driving this is unsafe
Engine sputtered, lurched forward, then almost died repeatedly at a stoplight. Drove car home as no warning lights came on and made an appointment with my mechanic. Mechanic advised to drive car to the shop. When I started the car to drive there, several engine lights came on stating 'reduced engine power' and a stabilitrack warning. The car then died and would not start again. Towed the car to the shop and was told my timing chain snapped and destroyed the engine. 80K miles on the car and my warranty is expired, so now I'm putting several thousand dollars into a new engine. Have heard of several other issues similar at the same mileage.
The engine is burning oil between changes - drove to Washington DC from South Carolina alone and when I arrived I happened to check the oil and the dip stick was dry. Added 3 quarts and returned home - once again it was down added another 2 quarts. Mind you, no service light ever indicated a problem. On going issue for about a year now as my regular mechanic has tried to find the leak to no avail. Took it to the Chevy dealership and they can't find a leak...reviewed the internet and found that this seems to be the problem with GMC vehicles.
A D V E R T I S E M E N T S
- Richmond, TX, USA