This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Cracking of the dash around the passenger airbag and above the instrument cluster. Worried in the case of an accident, dash will shatter and send small or large pieces throughout the cabin which may also tear airbags making them useless.
The dash is cracked at multiple places including up to the airbag. I was told by the people who repairs windshield that this is a know problem for Avalanche, Silverado Suburban. This is clearly a manufacturer defect and should be a recall they are quoting me a $1497 repair fee to replace the dash at the dealer. I contacted Chevrolet for assistance. They offered a $130 good will....
My dash board has cracks and I am concerned that should the air bag go off in an accident the cracked dash may cause injury beyond normal. It has been noted that there are numerous complaints on the internet about this issue. I call to complain on the official GM hotline and was dismissed by the interviewer.
- Longwood, FL, USA
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The dash has cracked above the instrument panel, in an accident this could be a hazard. My vehicle has always been garage kept. I'm not sure when this happened, it has never been involved in an accident. This happened when my vehicle was stationary
My dealer worked on my ac components in 2015 (not sure of the exact date) to replace the ac controller components, shortly after the repair my dash cracked while sitting in my driveway about to crank the vehicle. On the driver side over the last 3 years it has continued to increase in size and now is cracked completely causing the dash to be two separate pieces. Safety issues and concerns are if a crash occurs will the occupants of the vehicle be safe of sharp flying debris within the cab. My concern is not only for myself but my passengers. I have inquired several times about replacing the part but it was not covered under the extended warranty at the time it initially cracked. Mileage of initial crack was approx 75,000.
I'm not exactly sure when it started, but it was fine this summer (I estimated 11/10/18 below). The dashboard has cracked in two spots - drivers side near instrument panel hump, and passenger side near airbag. The cracks are continuing to get larger and the dashboard has stated to vibrate and rattle. I am concerned about a safety hazard in an accident.
Rubbing sound when turning the steering wheel, fixed when car was under warranty, was told it was the air bag. Rubbing sound has returned. Also there are several cracks in the dashboard, which could be hazardous if the airbags were to deploy during a front end collision.
Poor dash design that cracked when the vehicle hit 45,000 miles. It poses a safety concern if the airbag deploys because the crack is in the corner surrounding the air bag. Neither GM or the extended warranty company will cover the cost of repairs. Neither seems concerned about the safety, but why should they because it's not their family assuming any risk.
Dash has large crack over gauge panel. After researching found that several thousands of GM vehicles have had this issue with no recourse from GM. Costing owners over $2,000 to repair.
Cracks started appearing on the corners of the airbag in the dash or over the instrument panel. I have contacted the dealer and GM directly with no luck just an estimate to fix. This issue is a defect in design and remains safety issue for all owner of these vehicles. If I would be in an accident, the broken dash pieces could impact the occupants and cause additional injurys.
There is crack from the edge of the airbag across the dash to the defroster. I've researched this and discovered it could potentially send shrapnel if the airbags are deployed. I've contacted my dealership and they said it is not a covered part under the extended warranty. I've also contacted Chevrolet directly to see if they would fix this issue. I just heard back from them and they said they will not rectify the issue. I didn't witness the crack happening so I couldn't elaborate on whether the vehicle was in motion or just parked.
I purchased my 2013 Chevy Avalanche less than a year ago. Based on the carfax report, I know it came from sunny/hot Florida before I purchased it from a dealer in pa. Over this past winter however, we had an extreme cold spell (single digit temperatures for a couple weeks back to back). During this cold spell, my commute to work has me go over a couple sets of rain road tracks, and when I went over the tracks, a small crack up by the speaker became a huge crack almost overnight. Its continued to just further rip and rip at that hard plastic casing so that now my crack extends from the front dash vents to that speaker cover, and then from the other side of the speaker cover up towards the windshield. It rattles/vibrates terribly just going down the road, and when I go over the train tracks, it separates and have to 'pop it' back into place each time. Very upsetting on what was my 2013 black diamond edition 'dream truck'. :(
Dashboard cracks. One crack is on the driver's side of the dashboard and is getting worse as time goes on. It is moving towards the top of the instrument cluster. The second crack is at the top corner of the airbag on the passenger side of the dashboard. These cracks are well documented online with pictures and testimonials. This is an obvious defect and very concerning being on the corner of an airbag. This could be a real safety hazard. I noticed the cracks one morning when I got in my car. Seems like they happened at the same time. As is documented by other owners of GM products, the center speaker puts weight in the center of the dash and moved up and down when going over bumps or uneven streets. It never seemed secure, as in what's supporting it under the dash. My guess is this is causing a lot of their cracked dashes. Now the dash vibrates on uneven pavement and makes a lot of noise.
A D V E R T I S E M E N T S
- Houston, TX, USA