This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My daughter owns this vehicle and tried many times to get her dashboard repaired as a warranty issue with no luck. Everyone told her it was not their problem and there was no recall issued for this. I was driving her truck today and noticed there are now 5 cracks in the dashboard. The 1st and 2nd crack happened about 2017 while parking out of the sun, in a parking garage. The dash rattles constantly and at 1 location the dash is almost cracked in half. Speaking with several other owners they all say the same. There appears to be no recall and and none of the dealerships say it's not there problem. There is no recall. We live in South Louisiana and my main concern is safety of my daughter and her passengers. Is there a recall" was there a recall that we were not notified? and will there be a recall? also what happens, god forbid, she is driving down the road, hits a bump in the road, and her airbags deploy? and this causes her to hit someone, causes harm to herself or someone else or possibly kills someone" this concerns me more than I can communicate to you. One thing I failed to mention, every dealership did offer to repair or replace the dash, at our cost of course. Please let me know what my next step should be. Thank you for your time. I look forward to hearing from you with some sort of solution. [xxx] redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
2013 GM Avalanche. Consumer writes in regards to dash cracks/damage around airbag area. The consumer stated the dashboard had two cracks. The consumers believes this could affect the airbags deploying. Updated 09/11/2017
The contact owns a 2013 Chevrolet Avalanche 1500. The contact stated the dashboard was fractured on the driver and passenger side. The vehicle was taken to the dealer where it was diagnosed that the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 1,000. The VIN was unavailable....updated 09/14/16 updated 09/21/16.
My 2013 Chevrolet Avalanche has developed a crack in the dashboard on the passenger side where the dash surrounds the airbag cover. This also happened to my previous 2008 Chevrolet Avalanche in the same exact area (but in two places instead of just one). This appears to be an issue with many of the 2007-2013 GM vehicles that have a similar dashboard as evident by the hundreds of forum posts regarding this defect. A google search for "GM cracked dash" will confirm this. The cracked area in the dash could become a safety hazard and potentially lead to injury due to the possibility of plastic shards becoming projectiles during airbag deployment. Failure of the airbag during deployment also seems to be a possibility if the airbag were to be punctured by the sharp edges of the cracked plastic. GM has not issued a voluntary recall and based on many of the forum posts, the dealerships are not willing to replace the faulty dashboards at their expense, even though there is evidence that design changes have been made by GM to newer replacement parts that would help alleviate or eliminate the cracking problem. Since this defect is a costly repair to the vehicle owner and, more importantly, since it is potentially a safety hazard that could result in severe injury, I am hopeful that something can be done to urge GM to replace the dashboards of affected vehicles at their expense. Thank you for your consideration in this matter.
A D V E R T I S E M E N T S
- Lafayette, LA, USA