This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2007 Chevrolet Avalanche. The contact received a recall notice for NHTSA campaign number: 16V383000 (air bags). The contact stated that the dashboard was cracked and the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called carl black Chevrolet (535 murfreesboro pike, nashville, tn 37210, (888) 509-5199) and was informed that the part was not available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 181,000. VIN tool confirms parts not available.
Takata recall. The contact owns a 2007 Chevrolet Avalanche. The contact stated that the dashboard was cracked near the air bag area. The contact was concerned that the air bag would deploy unexpectedly. The manufacturer was made aware of the failure and referred the contact to the dealer. The manufacturer also stated that the dashboard was not covered by a recall, although the contact received notification of NHTSA campaign number: 16V383000 (air bags). The dealer was not notified of the failure. The failure mileage was approximately 115,000.
Vehicle has been and is driven under normal conditions and is accident free. Cracks to dash above instrument panel and by passenger airbag. It's an obvious manufacture defect, other GM owners are filing complaints with the same issue. My concern is the crack may inflict unnecessary injury or further injury to the passenger in the event the airbag deploys. I'm hoping those responsible for insuring this defect does not cause harm to a passage takes a proactive stance and investigates this issue. Thanks - [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2007 Chevrolet Avalanche. The contact stated that the dashboard was cracked open on both the driver and passenger sides. The vehicle was taken to the dealer, but was not repaired. The manufacturer was notified of the failure. The failure mileage was 86,000. Updated 02/18/16 updated 11/06/2017
- Miami, FL, USA
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Initially the dash board cracked in one corner on the passenger side, at the right upper corner of the inset for the passenger airbag. Now the dash board has split in the center and the left upper corner at the passenger side air bag. It seems if the passenger side air bag were to deploy the broken sections of the dash would become projectiles inflicting serious injury. I have notified the local Chevy dealer, vester Chevy, svc manager [xxx], but they state it is a "normal" wear item! they refuse to address the issue. I have noticed in google searches and vehicles I look at the problem is widespread on GM Tahoe and GMC Yukon for several years of production. Please make this note a subject of concern. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Dash board has cracked around the passengers air bag and General Motors has failed to acknowledge this as a safety concern and issue a recall. I'm writing this on behalf of all 2007-20013 GM truck owners who have experienced this same problem and GM has failed to offer any assistant in making repairs once warranty has expired. I say this because it's happen on my own account and thousands other in reading the forums on the web. My main concern is that the air bag is not properly seated in the dash once the cracks occur around it and could have a major effect to it properly deploying. Furthermore if it did happen to deploy it would have the potential of the weakened dash to explode and send sharp particles of plastic throughout the cabin possibly causing further injuries. I would appreciate it if you could look into this as a serious concern on behalf of all GM truck owners.
The contact owns a 2007 Chevrolet Avalanche. The contact stated that the front passenger side air bag compartment was cracked. Also, the contact mentioned that the dashboard was cracked near the steering column. The vehicle was not diagnosed and repaired. The manufacturer was not made aware of the failure. The failure mileage was 18,000... updated 03-11-15 updated 10/15/15
A big crack appeared on my 2007 Chevy Avalanche dashboard just above the cluster (passengers side). A second crash appeared just next to the passenger air bag cover, which is a potential safety issue.. I wouldn't like to see plastic parts on my passengers eyes if an accident occurs.
Noticed cracks in dashboard around 25,000 miles called GM and complained... was told to take truck to local dealer and after complaining dash was replaced... now I notice the replace dash has since broken again! this time it did not crack instead pieces that connect the dash are broken. Now there is a big gap in the dash were it is suppose to connect.
Not sure of the exact date my husband noticed the dashboard was cracked in two places on our Avalanche. It is my understanding that this is a common problem with the Avalanche and similar GM vehicles and nothing is being done about it. All the owners of these vehicles would like something to be done about the dashboard. It is a factory defect and should be taken care of by GM with no expense incurred by the owners. I am sure there are many more owners who have not reported this issue.
There is a crack in dash at site of passenger airbag and a crack on dash above instrument cluster panel. Never had an accident or damage to vehicle. We are the original owners. We are concerned that the passenger airbag could be compromised and deploy without incident. Don't know how long it has been there but noticed it in June. With all the airbag recalls, we feel this could be one also as we have found other Chevrolet owners with the same issue.
2007 Chevrolet Avalanche. Consumer writes in regards to a cracked dashboard. The consumer stated the dashboard was replaced at 40,000 miles, and it has since cracked again.
The contact owns a 2007 Chevrolet Avalanche. The contact stated that the dashboard became fractured on the steering wheel area near the air bag. The contact was concerned that the air bags may deploy due to the failure. In addition, the contact stated that the front driver and the front passenger inside door handles fractured and separated from the panel. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 98,000.
I noticed that my dash had 2 cracks, one on the driver side and one around the airbag on the passenger side. I believe the one around the air bag to be a safety concern, either the functionality of the airbag or the broken pieces of plastic if the airbag is deployed.
2007 Chevrolet Avalanche. Letter received from people claim a dispute resolution organization, listing several vehicle complaints. The consumer stated the dashboard was replaced at 40,000 miles and it has since cracked again.
I have cracks in my dash right around the airbag cover. 2 of them around an inch long and expanding as time goes on. I worry about if a airbag deploys that it may cause plastic to break off and fly into someones face, not allow a bag to deploy correctly or cut an airbag as it deploys. From things I've found using google this is a very common issue that GM will not admit to or fix. They even went as far as to change the dash part(reinforced plastic in the problem areas) and the part number. It's my understanding that this part still does this. But seems to take longer to appear.
My dashboard has two large cracks around the passenger and drivers side airbags....I see this is a big problem for many people so I'm not quite sure why they are not looking into it!
The dash board in 2007 Avalanche vehicles is prone to cracking. In fact GM has known about this defect in the materials that were used to mold the dash board and has not issued a recall. Replacement is left up to the vehicle owner and costs in excess of $500 to repair. Under the circumstances GM should have issued a recall and replaced the dash board at no additional charge to the customer.
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- Blaine, MN, USA