This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Frame corroded/buckled; brake failure(had a near accident) due to rust. 2002 Chevy Avalanche, well cared for 48,000 miles. Never seen this on any other vehicle I have owned. $6,000 dollar repair. GM won't look into/address problem. I have read numerous messages on this same problem with GM vehicles. It is not an isolated incident. Had to replace brake lines twice(rust) and now the frame!
The contact owns a 2002 Chevrolet Avalanche. While traveling at 35 mph, the contact applied the brakes yet they would not engage. In order to stop the vehicle, the contact had to apply the emergency brake. The vehicle was taken to a local mechanic where the brake lines were replaced. The mechanic advised that the brake lines had failed due to road salt erosion. There were no prior warnings of the failure. The current and failure mileages were 31,000. Updated 1/19/2010 the consumer stated after the brake failure, the frame and cross member rotted and the vehicle was scrapped. Updated 03/25/11
Vehicle has rusted brake rotor. Problems with frame and suspension system components the frame and suspension rusted to the point of metal fatigue especially at the points of weld that hold the suspension to the frame. The rotors were tore up and the pads were ground down.
The rear window frame is breaking off of the glass. The frame and/or glass could become a projectile in the event of a crash. These stress fractures in the window frame occurred with the window in the installed position and I first noticed them on Sunday March 21, 2004. I have only removed the window once and that was over a year ago. The vehicle has never been in an accident and had approximately 45,000 miles on it when I noticed the fractures. This is an obvious manufacturer defect however when I took the vehicle to the dealership I was told that this was not covered under the warranty. I contacted GM customer service and was basically told the same thing. I believe that this defect is serious enough to warrant a recall.
While traveling on a state 2 lane highway at high way speed, the spare tire dropped from it's storage area under truck bed. Cable system holding spare in place had frayed and worn through to breaking point, thus releasing inflated spare onto road surface, causing spare to bounce approximately 6 feet into air and rolled off the high way on to shoulder at speed.
- Campton, NH, USA
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Rear 3 panel deck lid leaks. 2 dealers stated that the deck lid is not advertised as "waterproof", only "weatherproof". the deck lid leaks when parked or driving thru light rain.
Per consumer" at time of assembly of vehicle's frame there was a failure that caused the metal to flex and break after a period of time. If the dealership corrects the problem it will make the frame weaker".
Consumer states that when it rains water is coming from the mid gate off the vehicle and weting up the inside, as a result of the way it is design. Had vehicle serviced 8-9 times for the same problem. Dealership unable to fix problem
A D V E R T I S E M E N T S
- Pittston, ME, USA