Poor customer service on Chevrolet Avalanche defect from eldorado Chevrolet in mckinney, Texas. Cold air on passenger side due to poor sealing at time of purchase. I'm a single parent that never rode on passenger side until warranty was out. Body repairman, john griggs, led me to believe that my insurance was dragging their feet on repairing the concern after an accident that cost over $10,000 in repairs. I requested john to call me on the concern. He called my insurance agent and stated it could not be caused by accident. He stated it was a problem with some Chevy and that they were not sealed correctly or have a bad actuator. Brian northington, john's boss, offered to split the cost of $240 to seal it correctly since my warranty was out. This is a Chevy problem from go. Brian stated twice in a condescending voice he was so sorry that I didn't have an extended warranty that would have taken care of the problem that was there when the vehicle was purchased! their so called "customer service" stinks! this is just another way to bilk more money from consumers! I made a mistake of purchasing a 2004 Tahoe from eldorado Chevrolet last year. What a mistake to do business with them! they don't get it: Sometimes, they win, but they really loose!! I had been saving points on my GM card, because I was considering a new purchase. Eldorado Chevrolet has soured me on a GM products ever again! don't they understand what "do the right thing!" means" oh, I forgot, they're idiots. Why try to sell a vehicle when you can shaft someone out of $240 and loose them as a customer forever? where do they find these guys? idiot college"

- Celina, TX, USA